ReScore Reviews™ (5)
I want to apologize for all of the inconveniences that you have had with this particular experience. We take our customer service very seriously and we want all of our customers to have a great experience. We should not have taken as long as we did with our communication on the mirror and the discussion should have taken place on the additional cost before we finished the repair. I assure you this is not how we do business. I hope with our discussion that we have gained your confidence in our business again.
I am glad to hear we did a good job repairing your vehicle. I want to apologize that we got your car dirty in the process of the repair. We do our very best not to distrub our customers contents, or get our customers vehicles dirty in the repair process. I hope with the car detail that we have scheduled for you Wednesday will make up for the inconvenience that you have had.
Charles just wanted to say Thank you for the kind words.
Jeff @ Riley and Sons Auto care