Ron Marhofer Hyundai Cuyahoga Falls


Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1188 Reviews

ReScore Reviews™ (34)

ReScore
Overall Rating 4.5294124/5Overall Rating 4.5294124/5Overall Rating 4.5294124/5Overall Rating 4.5294124/5rating 4.5294124
Original
Overall Rating 2.35294/5Overall Rating 2.35294/5rating 2.35294rating 2.35294rating 2.35294
96% Would Recommend
100% Business Response
Latest Review 1 day ago
Michael T. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
Great service with a friendly staff!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/16/2017
Service Type: Repair
Review Created: 09/19/2017 03:22 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/19/2017

Michael,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Ellie Carpenter
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Yeanoh J. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"100%"
Every body was so respectful
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 02:52 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/18/2017

Yeanoh,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Darnell Williams
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Verified Customer on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very clean facility, efficent"
Very nice job, a little confusing for my first visit on where to pull up/park, but good experience otherwise
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/18/2017 06:16 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/18/2017

Guest,

Thank you for taking the time to feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  Please let us know of anything we can do better to earn 5 stars from you in the future.

Ellie Carpenter 
Service Advisor

Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
JULENE A. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff and quick service"
I had an oil change at Marhofer Hyundai (where I also purchased/leased the car). The service was quick, and the staff were friendly. It was the most affordable oil change I've had in a long time-- though I was using full synthetic in my old car, which costs more.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/17/2017 05:13 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/18/2017

Julene,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Ellie Carpenter
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Verified Customer on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and quick service"
I brought my car in for a recall and routine work. The staff was friendly and quick.
Vehicle: 2011 Hyundai Accent
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/16/2017 09:56 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/16/2017

Guest,


Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Ridge Hancock
Service Advisor

Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"exceptional service."
Very efficient, thorough, knowledgeable, timely, friendly.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 02:25 PM
Ridge H. at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/15/2017

Guest,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Ridge Hancock
 Service Advisor




 

Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com

Verified Customer on 09/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Everyone is very nice, lounge area where u wait upstairs nice An clean"
Yes an no pricing is little high,but I do believe you can trust the machanics
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/15/2017 05:56 AM
Ridge H. at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/15/2017

Guest,

Thank you for taking the time to feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  Please let us know of anything we can do better to earn 5 stars from you in the future.

Darnell Williams
Service Advisor



 

Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com

Verified Customer on 09/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service, but press them for items warranty might cover"
Went in for a check engine light for tranny fluid/sensor. Initially told I would be responsible for ~$600 in repairs. When I pressed the rep to check with Hyundai on it--and the rep, to his credit, did it--we found out it was totally covered by Hyundai. So ultimately I'm happy, but what if I would've just agreed to pay $600? See the issue?

Otherwise, it was phenomenal service. Everyone was friendly and supportive. I'm definitely coming back.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/14/2017 04:56 PM
Ridge H. at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/15/2017

Guest,

Thank you for your feedback and kind words about our service department. Your situation was very different from some of the cases that we have ran into with being just a few months outside of warranty. Talking with you after the diagnosis was completed and getting more information on your visit less then a year ago at
Green, we were able to get Hyundai involved due to you having a similar issue while you were still under warranty. Look forward to working with you in the future and to address all of your vehicle service needs.  

Ridge Hancock
Service Advisor
Ridge@Marhofer.com
330-923-3888

Sharon I. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Maintnance package"
Service was very good and done in a timely manner
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/13/2017 05:24 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/14/2017

Sharon,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Ridge Hancock
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Place to do business...period."
Staff is always helpful, courteous and professional. They seem to really enjoy being there and are straight forward and honest.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/12/2017 04:19 PM
Ridge H. at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/13/2017

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Ridge Hancock
Service Advisor




Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com

Beth L. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Professional"
Service was excellent
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/11/2017 11:16 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/11/2017

Beth,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Adam Bendure
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Verified Customer on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good, fast, affordable service"
Quick, economical service. Got tire rotation AND oil change for the below the price one of those oil change places would charge.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/08/2017 03:05 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/09/2017

Guest,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Adam Bendure
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Mark M. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, professional staff."
Friendly, professional staff.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/08/2017 03:03 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/09/2017

Mark,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Ellie Carpenter
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
James G. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Close and friendly "
Superior service
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 08/21/2017
Service Type: Maintenance
Review Created: 09/08/2017 11:23 AM
Ridge H. at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/08/2017

James,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Adam Bendure
Service Advisor




 

Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com

Renita A. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mistake corrected! "
Great experience
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/08/2017 07:25 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/08/2017

Renita,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Ellie Carpenter
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Robert A. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My Hundai Experience"
The service was timely and the Marhofer representative was friendly and courteous.

Bob A.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/21/2017
Service Type: Repair
Review Created: 09/07/2017 10:12 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/07/2017

Robert,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Darnell Williams
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Gary H. on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly and Fast !"
yes
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/24/2017
Service Type: Maintenance
Review Created: 09/06/2017 06:34 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/06/2017

Gary,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Ellie Carpenter
Service Advisor


Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Lorenzo P. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service friendly people and good popcorn!"
huh per above
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/02/2017
Service Type: Repair
Review Created: 09/05/2017 12:33 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/05/2017

Lorenzo,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Darnell Williams
Service Advisor



Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
PAMELA M. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, professional and fast:)"
I trust them with my vehicle which means I trust them with my life!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/02/2017
Service Type: Repair
Review Created: 09/05/2017 12:28 PM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/05/2017

Pamela,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Ridge Hancock
Service Advisor

Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
Joseph C. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good job!"
They made an appointment for me immediately when my check engine light came on due to a recalled part.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/26/2017
Service Type: Repair
Review Created: 09/05/2017 06:01 AM
Tim K., Service & Parts Director at Ron Marhofer Hyundai Cuyahoga Falls responded on 09/05/2017

Joseph,

Thank you for taking the time to leave such positive feedback.  We look forward to continuing to take great care of all your vehicle needs in the future.  


Adam Bendure
Service Advisor

Tim Keller
Service & Parts Director
330.923.3888
Timothy@Marhofer.com
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