Roosevelt Auto Body Collision 1 University


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

1497 Reviews

98% Would Recommend
Latest Review 3 days ago
Hannah B. on 03/21/2017
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Hannah said there was no paint work performed.
Category: Collision
Service Date: 02/22/2017
Review Created: 03/21/2017
This review was collected via phone interview by Customer Research Inc.
Jerry T. on 03/20/2017
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Jerry said the service was good and everyone was nice but it took a lot longer than he was expecting. It took almost two and a half weeks. They charged for an interior detail but all they did was vacuum. They didn't really detail the vehicle. It took a long time and they didn't call to let him know. He had to call them.
Category: Collision
Service Date: 02/10/2017
Review Created: 03/20/2017
This review was collected via phone interview by Customer Research Inc.
John C. on 03/20/2017
Recommended badge inactive Recommended
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John said this business did fairly well. The work was done well but they kept his vehicle longer than what they estimated the first time. They communicated with him very well with the first delay but he did not hear nothing else from them after that. He called them 2 days later to figure out what was going on and that's when they informed him that his vehicle would be ready the following day. His vehicle was delayed by 3 days but he is unsure of the reasoning behind the delay. He was not completely satisfied with the care and concern shown by the facility or with the way he was kept adequately informed throughout the repair process for reasons already stated. He will recommend this business but they only communicated with him one time regarding the delay on his vehicle.
Category: Collision
Service Date: 02/10/2017
Review Created: 03/20/2017
This review was collected via phone interview by Customer Research Inc.
Michael P. on 03/17/2017
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Michael said the business was very professional and quick.
Category: Collision
Service Date: 02/28/2017
Review Created: 03/17/2017
This review was collected via phone interview by Customer Research Inc.
Stephanie P. on 03/17/2017
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Stephanie said she recently received a parking ticket in the mail for when her vehicle was being worked on at this business. They took care of that issue for her pretty quickly. Their paint work was very good and looks great but there was definitely still some plastic wrap attached to her rear bumper when she got her vehicle back.
Category: Collision
Service Date: 02/17/2017
Review Created: 03/17/2017
This review was collected via phone interview by Customer Research Inc.
Kaj B. on 03/17/2017
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Kaj said the experience was great and they did a good job.
Category: Collision
Service Date: 02/15/2017
Review Created: 03/17/2017
This review was collected via phone interview by Customer Research Inc.
Katja A. on 03/17/2017
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Spoke with Francis. He said everything was okay but there were some delays. The paint work looks pretty good. His wife took it in and he didn't pay attention to the cleanliness. They did a good job on explaining.
Category: Collision
Service Date: 02/09/2017
Review Created: 03/17/2017
This review was collected via phone interview by Customer Research Inc.
Jennifer R. on 02/24/2017
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Jennifer said they fixed everything. They were very prompt and friendly. The price was good and they were easy to work with.
Category: Collision
Service Date: 01/11/2017
Review Created: 02/24/2017
This review was collected via phone interview by Customer Research Inc.
Margaret P. on 02/18/2017
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Margaret said this business did a fine job and she has no complaints.
Category: Collision
Service Date: 01/31/2017
Review Created: 02/18/2017
This review was collected via phone interview by Customer Research Inc.
Valeriya M. on 02/18/2017
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Valeriya said the accessibility of getting the vehicle into this business for repairs took a long time. It took too long.
Category: Collision
Service Date: 01/19/2017
Review Created: 02/18/2017
This review was collected via phone interview by Customer Research Inc.
Tim N. on 02/18/2017
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Tim said the staff at this business was very helpful. They did a great job, cleaned his vehicle very well, saved him money on the repairs and provided a very positive experience. His vehicle was ready two days earlier than promised.
Category: Collision
Service Date: 01/20/2017
Review Created: 02/18/2017
This review was collected via phone interview by Customer Research Inc.
Sarah S. on 02/17/2017
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Sarah said it took 11 days to get her vehicle back from the business. She only took her vehicle to the business to get her window repaired and she said she felt they could have gotten her vehicle done in a week. They did not give her a reason for the delay. It was a mixture of parts not coming in on time and not having the time to work on it. She had to keep calling the business to find out what was going on with her vehicle and its status. They never called her with updates. There was no paint work performed on the vehicle.
Category: Collision
Service Date: 01/30/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
Peter C. on 02/17/2017
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Peter said everything worked out and it was pretty easy.
Category: Collision
Service Date: 01/26/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
Derek L. on 02/17/2017
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Spoke with Karen. She said this business did a great job. She has used them in the past and they are super responsive and provide accurate estimates.
Category: Collision
Service Date: 01/30/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
Stephanie M. on 02/17/2017
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Stephanie said the business was amazing, quick and professional. The work was done perfectly and the staff was friendly, clean and personable.
Category: Collision
Service Date: 01/19/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
Aidan W. on 01/21/2017
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Aidan said this business repaired his vehicle in both an efficient and quick manner. They were going to book him a week out but since that did not work for him, they were able to accommodate him and get him in the next day. The facility was a bit drab. He will definitely recommend others to them.
Category: Collision
Service Date: 12/30/2016
Review Created: 01/21/2017
This review was collected via phone interview by Customer Research Inc.
Jenifer B. on 01/18/2017
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Jenifer said this business was very easy to work with and they did a great job.
Category: Collision
Service Date: 12/29/2016
Review Created: 01/18/2017
This review was collected via phone interview by Customer Research Inc.
Gale B. on 01/18/2017
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Gale said this business did a great job on the repair. They were timely and the price was reasonable.
Category: Collision
Service Date: 12/16/2016
Review Created: 01/18/2017
This review was collected via phone interview by Customer Research Inc.
Christina B. on 01/16/2017
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Christina said they are easy to work with and her vehicle looks great.
Category: Collision
Service Date: 12/30/2016
Review Created: 01/16/2017
This review was collected via phone interview by Customer Research Inc.
Jane C. on 01/16/2017
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Jane said the whole experience was painless. The business is very accommodating and the repair was completed in a timely and efficient manner. This was the best experience she has ever had at this type of business.
Category: Collision
Service Date: 12/15/2016
Review Created: 01/16/2017
This review was collected via phone interview by Customer Research Inc.
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