Roosevelt Auto Body Collision 1 University


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

1507 Reviews

98% Would Recommend
Latest Review 6 days ago
Galit E. on 04/24/2017
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Galit said this business provided great service. Everything went smoothly and was in line with the estimate.
Category: Collision
Service Date: 03/30/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Laura G. on 04/24/2017
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Laura said she has no complaints. Everything was nice and clean.
Category: Collision
Service Date: 03/29/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Margaret N. on 04/19/2017
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Margaret said she has been this business 4 or 5 times to have body work done to her vehicle and they always do a great job.
Category: Collision
Service Date: 03/09/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
Max R. on 04/19/2017
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Max said everything went as planned, they were very helpful and informative. They did exactly what they said they would do. They replaced a seal on the door. There was not much explanation given on the process.
Category: Collision
Service Date: 03/31/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
Beth F. on 04/17/2017
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Beth said the business did a good job, their service and customer service were good.
Category: Collision
Service Date: 03/21/2017
Review Created: 04/17/2017
This review was collected via phone interview by Customer Research Inc.
Bonnie S. on 04/17/2017
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Bonnie said this business did a really good job repairing her vehicle. It looks like it was never hit. They did not really explain the repair process and she did not want them to. They did an average job at keeping her updated. Nobody called her about what was going on with her vehicle. She really appreciates the great job they did to her vehicle. She has received compliments on it and some people have asked where she got the work done.
Category: Collision
Service Date: 03/22/2017
Review Created: 04/17/2017
This review was collected via phone interview by Customer Research Inc.
Patricia O. on 04/17/2017
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Patricia said this business made her experience super easy. They were really efficient and they did a good job. There were no hassles and everything was exactly the way they said it would be. They have nice people on staff.
Category: Collision
Service Date: 03/31/2017
Review Created: 04/17/2017
This review was collected via phone interview by Customer Research Inc.
Jodi T. on 04/17/2017
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Spoke with Jodi's husband. He said he has nothing but great things to say about this business. They squeezed him in and they worked well with the insurance company. They went above and beyond. They detailed his vehicle's interior very nicely. They were very good about keeping him in the loop. Things went smoothly. They communicated with the rental agency and the insurance company. He did not have to do anything but set up the times. There was a delay with parts but they let him know and it was not their fault. They were conveniently located close to him. He really appreciated what they did. This was his first experience with a break in and broken window and he was completely satisfied with their work. The place was cleaner than the surrounding businesses.
Category: Collision
Service Date: 03/24/2017
Review Created: 04/17/2017
This review was collected via phone interview by Customer Research Inc.
Amy B. on 04/17/2017
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Amy said her overall experience was excellent. Her vehicle was supposed to be ready on Friday but it was not ready until Monday because of communication and part delays. She did not get updates and actually just showed up Monday to get her vehicle back.
Category: Collision
Service Date: 03/20/2017
Review Created: 04/17/2017
This review was collected via phone interview by Customer Research Inc.
Logan C. on 04/17/2017
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Logan said this business was really good and the repair process was easy.
Category: Collision
Service Date: 03/10/2017
Review Created: 04/17/2017
This review was collected via phone interview by Customer Research Inc.
Hannah B. on 03/21/2017
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Hannah said there was no paint work performed.
Category: Collision
Service Date: 02/22/2017
Review Created: 03/21/2017
This review was collected via phone interview by Customer Research Inc.
Jerry T. on 03/20/2017
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Jerry said the service was good and everyone was nice but it took a lot longer than he was expecting. It took almost two and a half weeks. They charged for an interior detail but all they did was vacuum. They didn't really detail the vehicle. It took a long time and they didn't call to let him know. He had to call them.
Category: Collision
Service Date: 02/10/2017
Review Created: 03/20/2017
This review was collected via phone interview by Customer Research Inc.
John C. on 03/20/2017
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John said this business did fairly well. The work was done well but they kept his vehicle longer than what they estimated the first time. They communicated with him very well with the first delay but he did not hear nothing else from them after that. He called them 2 days later to figure out what was going on and that's when they informed him that his vehicle would be ready the following day. His vehicle was delayed by 3 days but he is unsure of the reasoning behind the delay. He was not completely satisfied with the care and concern shown by the facility or with the way he was kept adequately informed throughout the repair process for reasons already stated. He will recommend this business but they only communicated with him one time regarding the delay on his vehicle.
Category: Collision
Service Date: 02/10/2017
Review Created: 03/20/2017
This review was collected via phone interview by Customer Research Inc.
Michael P. on 03/17/2017
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Michael said the business was very professional and quick.
Category: Collision
Service Date: 02/28/2017
Review Created: 03/17/2017
This review was collected via phone interview by Customer Research Inc.
Stephanie P. on 03/17/2017
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Stephanie said she recently received a parking ticket in the mail for when her vehicle was being worked on at this business. They took care of that issue for her pretty quickly. Their paint work was very good and looks great but there was definitely still some plastic wrap attached to her rear bumper when she got her vehicle back.
Category: Collision
Service Date: 02/17/2017
Review Created: 03/17/2017
This review was collected via phone interview by Customer Research Inc.
Kaj B. on 03/17/2017
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Kaj said the experience was great and they did a good job.
Category: Collision
Service Date: 02/15/2017
Review Created: 03/17/2017
This review was collected via phone interview by Customer Research Inc.
Katja A. on 03/17/2017
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Spoke with Francis. He said everything was okay but there were some delays. The paint work looks pretty good. His wife took it in and he didn't pay attention to the cleanliness. They did a good job on explaining.
Category: Collision
Service Date: 02/09/2017
Review Created: 03/17/2017
This review was collected via phone interview by Customer Research Inc.
Jennifer R. on 02/24/2017
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Jennifer said they fixed everything. They were very prompt and friendly. The price was good and they were easy to work with.
Category: Collision
Service Date: 01/11/2017
Review Created: 02/24/2017
This review was collected via phone interview by Customer Research Inc.
Margaret P. on 02/18/2017
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Margaret said this business did a fine job and she has no complaints.
Category: Collision
Service Date: 01/31/2017
Review Created: 02/18/2017
This review was collected via phone interview by Customer Research Inc.
Valeriya M. on 02/18/2017
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Valeriya said the accessibility of getting the vehicle into this business for repairs took a long time. It took too long.
Category: Collision
Service Date: 01/19/2017
Review Created: 02/18/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 1507 in total