ReScore Reviews™ (37)

ReScore
Overall Rating 4.486487/5Overall Rating 4.486487/5Overall Rating 4.486487/5Overall Rating 4.486487/5rating 4.486487
Original
Overall Rating 1.94286/5rating 1.94286rating 1.94286rating 1.94286rating 1.94286
93% Would Recommend
100% Business Response
Latest Review about 18 hours ago
Doug K. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warranty Work"
Excellent customer service!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/17/2017
Service Type: Repair
Review Created: 08/21/2017 06:39 PM
Linda L., CUSTOMER REPRESENTATIVE at Rosen Hyundai responded on 08/22/2017

Thank you for letting us service your vehicle it is our pleasure.
We welcome your feedback and look forward to seeing you in the future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com
William B. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly fast competent"
Great
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/17/2017
Service Type: Repair
Review Created: 08/21/2017 05:32 PM
Linda L., CUSTOMER REPRESENTATIVE at Rosen Hyundai responded on 08/22/2017

Thank you for letting us service your vehicle it is our pleasure.
We welcome your feedback and look forward to seeing you in the future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com
Heidi M. on 08/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great value on oil changes"
Great value on oil changes
Vehicle: 2008 Hyundai Tucson
Category: Service
Service Date: 08/17/2017
Service Type: Maintenance
Review Created: 08/21/2017 03:28 PM
Linda L., CUSTOMER REPRESENTATIVE at Rosen Hyundai responded on 08/22/2017

Thank you for letting us service your vehicle it is our pleasure.
We welcome your feedback and look forward to seeing you in the future.  The oil change service also includes a very through inspection of your vehicle and also a complimentary car wash.  These services will add to the time, but we feel it is necessary to complete the service efficiently.  We welcome your feedback and look forward to seeing you in the future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com
Bob P. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great price on cars and wonderful service dept"
Love this place
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/17/2017
Service Type: Repair
Review Created: 08/21/2017 02:25 PM
Frederick H. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rosen..Rosen..Rosen"
Great service.
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 08/17/2017
Service Type: Maintenance
Review Created: 08/21/2017 01:36 PM
Linda L., CUSTOMER REPRESENTATIVE at Rosen Hyundai responded on 08/22/2017

Thank you for letting us service your vehicle it is our pleasure.
We welcome your feedback and look forward to seeing you in the future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com
Anthony G. on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding"
Great service
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/20/2017 08:57 PM
Linda L., CUSTOMER REPRESENTATIVE at Rosen Hyundai responded on 08/21/2017

Thank you for letting us service your vehicle it is our pleasure.
We welcome your feedback and look forward to seeing you in the future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com
Nina R. on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good servive"
Yes
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/20/2017 05:32 AM
Linda L., CUSTOMER REPRESENTATIVE at Rosen Hyundai responded on 08/21/2017

Thank you for letting us service your vehicle it is our pleasure.
We welcome your feedback and look forward to seeing you in the future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com
Maria M. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great service! Very timely and friendly!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/19/2017 01:11 PM
Linda L., CUSTOMER REPRESENTATIVE at Rosen Hyundai responded on 08/21/2017

Thank you for letting us service your vehicle it is our pleasure.
We welcome your feedback and look forward to seeing you in the future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com
Robert G. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First Visit"
Everything went fine. Routine maintenance was done as scheduled and quickly. Waiting area could be improved (enlarged and made more comfortable).
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/19/2017 08:22 AM
Linda L., CUSTOMER REPRESENTATIVE at Rosen Hyundai responded on 08/21/2017

Thank you for letting us service your vehicle it is our pleasure.
We welcome your feedback and look forward to seeing you in the future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com
Nadine E. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service"
Quick service and agent very personable.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 04:38 PM
Linda L., CUSTOMER REPRESENTATIVE at Rosen Hyundai responded on 08/21/2017

Thank you for letting us service your vehicle it is our pleasure.
We welcome your feedback and look forward to seeing you in the future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Superb service"
Easy, fast & reliable service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 12:18 PM
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service!"
great service!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 10:50 AM
Linda L., CUSTOMER REPRESENTATIVE at Rosen Hyundai responded on 08/21/2017

Thank you for letting us service your vehicle it is our pleasure.
We welcome your feedback and look forward to seeing you in the future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Survey"
They were great
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 10:24 AM
Linda L., CUSTOMER REPRESENTATIVE at Rosen Hyundai responded on 08/21/2017

Thank you for letting us service your vehicle it is our pleasure.
We welcome your  feedback and look forward to seeing you in the future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com
Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Good service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 12:32 PM
Linda L., CUSTOMER REPRESENTATIVE at Rosen Hyundai responded on 08/18/2017

Thank you for letting us service your vehicle it is our pleasure.
We welcome your feedback and look forward to seeing you in the future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com
Michael K. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rosen Hyundai service "
They did a great job. Done well and done fast
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/17/2017 12:00 PM
Linda L., CUSTOMER REPRESENTATIVE at Rosen Hyundai responded on 08/18/2017

Thank you for letting us service your vehicle it is our pleasure.
We welcome your feedback and look forward to seeing you in the future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com
Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is quick and communication is done very well"
5 stars
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 10:29 AM
Linda L., CUSTOMER REPRESENTATIVE at Rosen Hyundai responded on 08/17/2017

Thank you for letting us service your vehicle it is our pleasure.
We welcome your feedback and look forward to seeing you in the future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com
Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
I called & they were able to fit me in within an hour. Patti with customer service was great!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 07:14 AM
Linda L., CUSTOMER REPRESENTATIVE at Rosen Hyundai responded on 08/17/2017

Thank you for letting us service your vehicle it is our pleasure.
We welcome your feedback and look forward to seeing you in the future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com
Zaharina D. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great helpful people, great service!"
Thank you Rosen hyundai.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/17/2017 04:38 AM
Linda L., CUSTOMER REPRESENTATIVE at Rosen Hyundai responded on 08/17/2017

Thank you for letting us service your vehicle it is our pleasure.
We welcome your feedback and look forward to seeing you in the future.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com
Dennis M. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No hassle friendly service "
No hassle friendly service. High confidence work will be done right.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 01:35 PM
Michelle S. ReScore Review on 08/22/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I am very satisfied with service "
You were very professional and fixed my car on time and it works great Thanks again
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 10:09 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"read my comments on the first page"
read my comments on the first page
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 10:09 AM
Linda L., CUSTOMER REPRESENTATIVE at Rosen Hyundai responded on 08/17/2017

I apologize for the unfortunate experience you had with our sales department.  This particular survey refers only to the experience you had with the Service Department, which you indicated you were satisfied with.  If you could please re-score your survey only pertaining to the Service Department we would greatly appreciate it.  I will forward this to the appropriate people in the Sales Department.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com
Linda L., CUSTOMER REPRESENTATIVE at Rosen Hyundai responded on 08/22/2017

Thank you for speaking with me, I will send a rescore for you to complete.

Linda Linnell
Customer Representative
847-854-6700
llinnell@rosencars.com
Displaying Review 1 - 20 of 1313 in total