Manager Joe Oswald made sure I was met with all the necessary attention a client deserved, and the repair was done with quality and within the time frame I had been told. Paperwork was done in no time and I was seen off after they made sure I was satisfied. If this manner of handling clients and problems becomes a constant feature, the Service will be one of the best in the Austin-Round Rock area. Thank you!

Recommended

Original Review

01/15/2014

Service Type: Maintenance

Category: Service

A little disapointed

I was not met with great enthusiasm, had to wait more than necessary, and finally one of the minor repairs was not done due to lacking of a socket fora rear light. This socket was never ordered for me and I never learned if it was covered by the warranty.

Not Recommended

JOE O., SERVICE MANAGER from Round Rock Hyundai responded on 01/23/2014 11:36 AM

Mr. Ninov, As per our conversation on the phone your part is on order as of today. We will contact you when the part arrives so we can install it for you at no charge. Thank you for taking a few minutes to talk to me about your last visit and the opportunity to show to you that we value your business. Please take the time after the repair is completed to rescore this survey. Thank you.

Joe Oswald
Service Manager
Round Rock Hyundai
512-244-9000
joswald@penskeautomotive.com

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