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Round Rock Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(6,341 Reviews)
65
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
510
Total ReScores
4.7
ReScore Average
65
Net Promoter Score ®

Business Details

About

Round Rock Hyundai is located just off of Interstate 35 in Round Rock, TX. Our Service Center is fully equipped to handle all of your vehicle repair and maintenance needs. Come see us today, you'll be glad you did! Round Rock Hyundai is located just off of Interstate 35 in Round Rock, TX. Our Service Center is fully equipped to handle all of your vehicle repair and maintenance needs. Come see us today, you'll be glad you did!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(512) 904-6451
Opening in 25 minutes
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 5:00 PM
Sun
closed
* Central Time (US & Canada)
2405 N Interstate 35 Round Rock, TX 78665
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(6,341 Reviews)

KW
gravatar
Katrina W.
Round Rock, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/20/2014
verified customerVerified Customer
Category: Service
Labor overcharge
I was provided a quote to replace an outside door handle. It included a labor charge for one hour at $110. When I turned in my car for the repair, the car was repaired in about 10 minutes. I thought fantastic that it was quicker than expected! They charged for an entire hour anyways. I even spoke to the person in charge. The manager was not in the office that day and was to call my on Monday since that day was a Friday. Today is Thursday and I still have not received a call.
Not Recommended
JOE O., SERVICE MANAGER from Round Rock Hyundai responded on 03/04/2014 10:42 AM

Katrina, I tried to call you but it went to voicemail that would not accept messages. After talking with Billy i understand what your concern is. All of our labor times come from a labor guide. Regardless of how long we take to do the repair it still pays the same amount to do the repair. What we have done is that we have gone to team systems in the shop which allows multiple people to work on the same car. So we were able to have two people work on your car at the same time one on the outside and one on the inside of the door. The end result is we got the job done, done right, and fast. In the same token if something was to have gone wrong and it took us two hours i can only charge you for the hour that we agreed upon.

Joe Oswald
Service Manager
Round Rock Hyundai
512-244-9000
joswald@penskeautomotive.com
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