Rt Clapp of Oak Ridge


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

870 Reviews

99% Would Recommend
Latest Review 3 days ago
Juanita B. on 02/18/2017
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Juanita said this business did a good job. They were helpful and provided information concerning her vehicle.
Vehicle: Buick LaCrosse
Category: Service
Service Date: 02/16/2017
Review Created: 02/18/2017
This review was collected via phone interview by Customer Research Inc.
Richard H. on 02/17/2017
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Richard said this business does a great and they are fair. He has been going to them for years.
Vehicle: Toyota Tundra
Category: Service
Service Date: 02/16/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
PRICISLLA L. on 02/15/2017
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"Superb service"
Great service. .. very professional and timely
Vehicle: Ford Focus
Service Date: 02/14/2017
Review Created: 02/15/2017 11:35 AM
HARRY P. on 02/15/2017
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"New Tires"
As I have experienced in the past, arranging for service (to get new tires installed, balanced and alignment checked) was great and handled very professionally. Tires were ordered and were there and ready when I arrived at the appointed time. The time frame to install, etc. was great and all handled OK. The service waiting area (first time I used it) is great, very comfortable, and coffee was great. The only issue I had was my wife noticed the tires were not washed and cleaned well and could have been cleaned and neater.
Vehicle: Acura MDX
Service Date: 02/14/2017
Review Created: 02/15/2017 08:30 AM
The RT Clapp T. at Rt Clapp of Oak Ridge responded on 02/15/2017

Thank you so much for your response to the service you received. I brought the tire cleaning issue to the attention of the technician and our service advisors. We are going to do our best to improve how we remove factory dusting from new tires. Thank you again for helping us make this service better for everyone.
Sincerly,
Valerie White
Frank V. on 02/15/2017
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Frank said everything has always been prompt, they are courteous and reasonably priced. He is satisfied and will continue to use their services.
Vehicle: Toyota Corolla
Category: Service
Service Date: 02/14/2017
Review Created: 02/15/2017
This review was collected via phone interview by Customer Research Inc.
Alexandria M. on 02/13/2017
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Spoke with Alexandria's mother. She said she has had no issues at all with them.
Vehicle: Ford Taurus
Category: Service
Service Date: 02/09/2017
Review Created: 02/13/2017
This review was collected via phone interview by Customer Research Inc.
Bob S. on 02/11/2017
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Bob said this business always gets the job done right. They give an estimate first, and stick to it.
Vehicle: Honda Accord
Category: Service
Service Date: 02/09/2017
Review Created: 02/11/2017
This review was collected via phone interview by Customer Research Inc.
Jeanie J. on 02/10/2017
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Jeanie said the business does a good job and the employees are honest. She said she trusts them and they do not talk her into getting unnecessary work done like the last facility she used, which is why she switched to this business.
Vehicle: Buick Lucerne
Category: Service
Service Date: 02/08/2017
Review Created: 02/10/2017
This review was collected via phone interview by Customer Research Inc.
Kevin F. on 02/10/2017
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Kevin said their timeliness was good.
Vehicle: Ford Edge
Category: Service
Service Date: 02/08/2017
Review Created: 02/10/2017
This review was collected via phone interview by Customer Research Inc.
MARSHALL C. on 02/08/2017
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"Always courteous . Dependable, Never pushy to do extra things not required."
Great job as always.
Vehicle: GMC Acadia
Service Date: 02/07/2017
Review Created: 02/08/2017 11:39 AM
Chris R. on 02/04/2017
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Chris said this business cares about him and they are a well run facility.
Vehicle: Toyota Tundra
Category: Service
Service Date: 02/02/2017
Review Created: 02/04/2017
This review was collected via phone interview by Customer Research Inc.
DON C. on 01/27/2017
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"Best service, good price"
These people are honest, thorough, and very nice to work with. They won't try to run up the bill. They know what they're doing.
Vehicle: Dodge Pickup
Service Date: 01/25/2017
Review Created: 01/27/2017 04:46 PM
Gary D. on 01/24/2017
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Gary said the employees at the business explained everything going on with his vehicle and they called him before doing any major repairs. They did an excellent job and he was pleased.
Vehicle: GMC Yukon
Category: Service
Service Date: 01/19/2017
Review Created: 01/24/2017
This review was collected via phone interview by Customer Research Inc.
Jim D. on 01/20/2017
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Jim said the business did what they said, and they finished on time. They are doing a good job there.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 12/22/2016
Review Created: 01/20/2017
This review was collected via phone interview by Customer Research Inc.
Pat C. on 01/20/2017
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Pat said Barry is very good at what he does, and he is honest.
Vehicle: Acura 3.2TL
Category: Service
Service Date: 01/18/2017
Review Created: 01/20/2017
This review was collected via phone interview by Customer Research Inc.
Iris D. on 01/18/2017
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Spoke with Clyde. He said this business was prompt with his appointment, they did exactly what was needed for service, and they did a good job.
Vehicle: Honda CR-V
Category: Service
Service Date: 01/17/2017
Review Created: 01/18/2017
This review was collected via phone interview by Customer Research Inc.
STEVE M. on 01/17/2017
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"Great Job"
The new motor mounts did the trick.....no more vibration. Good job.....Thank you.
Vehicle: GMC Envoy
Service Date: 12/22/2016
Review Created: 01/17/2017 02:57 PM
Pat N. on 01/17/2017
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Pat said he's always been pleased with them and he's dealt with them for many years. They are very honest and professional.
Vehicle: Mercury Mariner
Category: Service
Service Date: 01/16/2017
Review Created: 01/17/2017
This review was collected via phone interview by Customer Research Inc.
Marcia R. on 01/14/2017
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Marcia said the business is always nice. They are courteous and honest. She appreciates doing business with them.
Vehicle: Honda CR-V
Category: Service
Service Date: 01/12/2017
Review Created: 01/14/2017
This review was collected via phone interview by Customer Research Inc.
Mackie M. on 01/14/2017
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Mackie said she is very satisfied with the service the business provides.
Vehicle: Oldsmobile Cutlass Supreme
Category: Service
Service Date: 01/11/2017
Review Created: 01/14/2017
This review was collected via phone interview by Customer Research Inc.
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