mary p. on 08/25/2015
Pre approval is a lie. Very dishonest tactic
Sales Date: 08/25/2015
Review Created: 08/25/2015 06:03 PM
Bruce W. on 12/06/2013
I appreciate the professional service given even without an appointment. Grover Greene always gives a complete explanation of the necessary work to be done and its cost. Very professional!
Vehicle: Chevrolet HHR
Service Date: 12/02/2013
Review Created: 12/06/2013 01:38 PM
Juan M. on 12/05/2013
Doris M. on 11/20/2013
Jackie M. on 11/19/2013
Shirley G. on 11/16/2013
Cheree L W. on 11/15/2013
"I waited 4.5 hours to get my headlight changed. "
I waited 4 hours for a 30 minute job to be completed. I sat in the waiting room all day staring at my car just sitting in the same position for hours. When I complained and told them I was pushing back an appointment, they finally began work.
Vehicle: Chevrolet Traverse
Service Date: 11/06/2013
Review Created: 11/15/2013 04:16 PM
Bruce W. on 10/30/2013
Duane L. on 10/28/2013
Tamara M. on 10/24/2013
Bruce W. on 10/16/2013
Jackie M. on 10/13/2013
Susie A L. on 10/12/2013
"UNHAPPY WITH RUSH CHEVROLET"
My car was suppose to come with/ have a cruise control feature and it did not have it. For the car not having everything it was supposed to come with, it sure cost $20,000 before taxes, Gap Ins. and every other charge that comes with the purchase. Next, I have the service department at Rush Chevrolet calling me about 2 months after I made the purchase, that the parts had arrived. I called them to inquire about the parts that I was called about. I was told by the service department manager that the car came with a recall and the recall being the missing cruise Control. I was asked to make an appointment to have the cruise control part put into my car, which took me roughly about 1 month to bring it in since I work 6 days a week. Needless to say, the fact that I had to take time out of my 1 day off from work to sit and wait for 2 to 3 hours for the part to be installed that should have been in my car when I purchased it was an inconvenience to me. I mentioned how I felt to someone by the name of Alex and he offered me a free oil change and I declined. My request was for Rush Chevrolet to tint my windows and I even offered to pay at least have of the total charge. My request would have been about $75 for me and $75 for the business. Well, Alex related to me that he felt that he shouldn't have to pay for the service department mistake. I stated that the service department was not at fault and that the fault was Rush Chevrolet because they were who sold the car to me. Alex stated that he would be right back as he walked away to assist someone else and he never came back. I felt as if he ignored me and my request. Unbelievably Alex has no shame and calls me leaving me a message on how things were going with my Chevy Cruise. This fellow Alex does not care about the paying customer. I was told no and that is not a good thing considering that I purchased a $20,000 car from Rush Chevrolet only because I wanted a new car and not because I needed one and $20,000 is a lot of money these days. Unhappy with Rush Chevrolet and the business deserves a 1 star. The 1 star does not include the service department because they went over and beyond keeping me informed during the installation of the part that had been missing from my car. I give a 5 star only to the service department.
Vehicle: Chevrolet Cruze
Service Date: 09/24/2013
Review Created: 10/12/2013 06:52 PM
Barbara J E. on 10/12/2013
"Purchase of 2014 Equinox"
The purchase of my new vehicle was a pleasant experience at Rush Chevrolet. Every staffperson at Rush was pleasant and very efficient at their jobs.
Vehicle: Chevrolet Equinox
Service Date: 10/04/2013
Review Created: 10/12/2013 05:35 PM
Troy W. on 10/10/2013
Stacy G. on 10/09/2013
Matthew K. on 09/19/2013
"Clean place, friendly staff members."
Need more than 1 service manager that can make a decision. Had to wait for 10 min's because he was on the phone, needed to approve a oil change coupon.
Vehicle: Nissan Altima 2.5/2.5S
Service Date: 09/16/2013
Review Created: 09/19/2013 04:58 PM
Aaron O. on 09/16/2013
"Great Service & Wonderful Employees"
The Service Department was super Friendly and very helpful. The lady in Bookkeeping is the Friendliest person I have ever met and I appreciate how professional the Service Department is as well as the mechanics!
Vehicle: Chevrolet HHR SS
Service Date: 09/12/2013
Review Created: 09/16/2013 02:25 PM
Yolanda G. on 09/16/2013
Penny L G. on 09/12/2013
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