Russ's Wrench LLC


Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

27 Reviews

100% Would Recommend
88% Business Response
Latest Review 5 months ago

JOHN C. on 04/25/2017
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"2004 wrangler"
My 2004 wrangler had issues that other mechanics could not fix . I went on line looking for a Jeep specialist and founds Russ's reviews . I live 75 miles from his shop took the chance and could not be happier with there work . The jeep is running better than ever with no issues . They are true professional Mechanics . I would highly Recommend this shop to anyone . Thank again
Service Date: 12/12/2016
Review Created: 04/25/2017 12:00 PM
Scott I. on 11/25/2015
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"A+ mechanic ! Honest and Reliable! "
Thanks so much for working on the truck around my difficult work schedule, Russ. The transmission is running perfect! Thanks for getting me out of another jam. Always a pleasure to see you guys!!
Service Date: 11/23/2015
Review Created: 11/25/2015 01:04 AM
Russell C. at Russ's Wrench LLC responded on 11/25/2015

Thank you SO much for the kind review Scott! It means to much to hear from you :)


Victoria

Russ's Wrench LLC
JOE H. on 10/13/2015
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"Just what wanted"
Great mechanic. very friendly staff. Very open about your vehicle and what to address first. Even though I live 20 miles away, he will be my mechanic for what I cannot fix. Already recommended to several people.
Vehicle: Jeep Grand Cherokee
Service Date: 10/07/2015
Review Created: 10/13/2015 12:20 PM
Russell C. at Russ's Wrench LLC responded on 10/14/2015

Joe! What a kind and thoughtful review! It means so much to hear such wonderful things from a new customer. We're so happy to hear that you were satisifed with the service you receieved! If you ever need anything in the future, please please please don't hesitate to call us! 

Victoria and Russ

Russ's Wrench LLC
John T. on 09/30/2015
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John said this business did a good job. They picked up his vehicle from his home and dropped it off afterwards.
Vehicle: Nissan Murano
Category: Service
Service Date: 09/09/2015
Review Created: 09/30/2015
This review was collected via phone interview by Customer Research Inc.
Russell C. at Russ's Wrench LLC responded on 10/06/2015

Thanks so much John! We're so glad you found the pick up and delivery service to be useful!! 

We really appreciate your business!
Russ and Victoria 

Russ's Wrench LLC
Jeff W. on 09/30/2015
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Jeff said the business was fine. He would recommend them because they have great employees.
Vehicle: Dodge Sprinter
Category: Service
Service Date: 08/28/2015
Review Created: 09/30/2015
This review was collected via phone interview by Customer Research Inc.
Russell C. at Russ's Wrench LLC responded on 10/06/2015

Thanks Jeff!! We're so happy you're impressed with our great techs! We always love when you stop by!

Russ and Victoria 

Russ's Wrench LLC
JODY C. on 09/28/2015
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"Came through once again"
Just found Russ. Golden!!! He and his team are ready to help and get the job done.
Support a local guy. He is worth it!
Vehicle: Toyota Camry
Service Date: 09/21/2015
Review Created: 09/28/2015 03:30 PM
Russell C. at Russ's Wrench LLC responded on 09/29/2015

Judy!! You and Cheryl are so wonderful to say that!!! We are so happy you two are pleased!! We look forward to seeing you ladies soon!

Warm regards,
Russ and Victoria 

Russ's Wrench LLC
Rich A. on 09/26/2015
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Rich said he like Russ and what he did. The service was good.
Vehicle: Ford F-150
Category: Service
Service Date: 09/10/2015
Review Created: 09/26/2015
This review was collected via phone interview by Customer Research Inc.
Russell C. at Russ's Wrench LLC responded on 09/29/2015

Thank you Rich! We truly appreciate appreciate your business and your kind words. If you ever need anything in the future, please let us know!! 

Russ's Wrench LLC
Chris A. on 08/27/2015
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Chris said they did a very good.
Vehicle: Ford Econoline
Category: Service
Service Date: 08/22/2015
Review Created: 08/27/2015
This review was collected via phone interview by Customer Research Inc.
Russell C. at Russ's Wrench LLC responded on 08/31/2015

Thanks Chris! Can't wait to work on your sportsmobile again! 

Russ's Wrench LLC
Sean R. on 08/11/2015
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Sean said Russ is a very professional mechanic and they do very good work.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 08/07/2015
Review Created: 08/11/2015
This review was collected via phone interview by Customer Research Inc.
Russell C. at Russ's Wrench LLC responded on 08/14/2015

Thank you so much Sean! We really appreciate you taking the time to give such a nice response for us! If you ever need anything done on your Cherokee in the future, we'd love to help. 

Russ's Wrench LLC
Elissa S. on 08/05/2015
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Elissa said her overall experience was amazing and the business is fantastic.
Vehicle: Ford Pickup
Category: Service
Service Date: 07/20/2015
Review Created: 08/05/2015
This review was collected via phone interview by Customer Research Inc.
Russell C. at Russ's Wrench LLC responded on 08/14/2015

Elissa you're so wonderful! Thank you so much for always having such kind things to say! 

Russ and Victoria 

Russ's Wrench LLC
Jessica K. on 07/31/2015
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Jessica said this business always fixes her vehicle correctly and they are very honest. They tell her what is wrong with her vehicle so she knows if she should fix something first.
Vehicle: GMC Sierra
Category: Service
Service Date: 07/28/2015
Review Created: 07/31/2015
This review was collected via phone interview by Customer Research Inc.
Russell C. at Russ's Wrench LLC responded on 08/14/2015

Jessica, it truly means so much to us to hear about your positive experience with us! Thank you for being such a great customer! 

Warm Regards,
Russ and Victoria 

Russ's Wrench LLC
Bertha G. on 07/29/2015
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Spoke with Raymond. He said the facility always does a good job on the repairs.
Vehicle: Geo Metro
Category: Service
Service Date: 07/25/2015
Review Created: 07/29/2015
This review was collected via phone interview by Customer Research Inc.
Russell C. at Russ's Wrench LLC responded on 08/14/2015

Ray and Bertha,

Thank you so much for bringing your vehicles to us! We truly appreciate your business and your friendship. If you ever need anything in the future for ANY of your vehicles, you know you can count on us! 

Russ and Victoria 

Russ's Wrench LLC
Ryan H. on 07/24/2015
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Ryan said the staff at this business was helpful and kept him informed. His vehicle was ready in a timely manner.
Vehicle: Chevrolet S10 Pickup
Category: Service
Service Date: 07/08/2015
Review Created: 07/24/2015
This review was collected via phone interview by Customer Research Inc.
Russell C. at Russ's Wrench LLC responded on 07/27/2015

Thank Ryan! We really appreciate your kind response! 

Let us know if there is anything else you and your parents need! 

:)
Victoria

Russ's Wrench LLC
PAUL Z. on 07/21/2015
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"Great service experience"
Diagnosed the problem, completed the repair, final cost matched their estimate, and polite/pleasant service.
Vehicle: Volkswagen Jetta
Service Date: 07/17/2015
Review Created: 07/21/2015 08:31 AM
Russell C. at Russ's Wrench LLC responded on 07/21/2015

Hi Paul! 

We really appreciate your review! We're so glad we met your expectations. We truly appreciate your business and can't wait to help you keep your volkswagon on the road and running great! 

Warm regards,
Russ and Victoria

Russ's Wrench LLC
Bill G. on 07/16/2015
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Spoke with Geraldine. She said Russ was very accommodating and knew what he was doing.
Vehicle: GMC Suburban
Category: Service
Service Date: 07/09/2015
Review Created: 07/16/2015
This review was collected via phone interview by Customer Research Inc.
JODY C. on 07/09/2015
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"So Far So Great!"
First time customer and pleasantly surprised.
Both Russ and Victoria (owners) made us feel like valued customers. They did a great job on the car and earned our respect as well. They went out of their way to make us feel appreciated and believe in their work. We were most impressed and very pleased with the results. We have every confidence that if there is an issue Russ and staff will be there to support us. They are not a "big box company", they are a small honest business. Thank you for your great work on the ole 99 Camry. She is still running strong.
Vehicle: Toyota Camry
Service Date: 07/03/2015
Review Created: 07/09/2015 02:42 PM
Russell C. at Russ's Wrench LLC responded on 07/09/2015

Judy, 

Thank you so so much for the kind review!! This truly means the world to us and we really appreciate it. We loved working with you and Cheryl and truly appreciate your business. We hope you come back to Russ's Wrench if you ever need ANYTHING else for your Camry!

-Victoria and Russ 

Russ's Wrench LLC
Elissa S. on 07/03/2015
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"Thank you again Russ! "
Yet again I have a semi-major disaster on my hands and I dump it in your lap! You and your team are always courteous and gracious! Thank you for being awesome!!
Vehicle: Ford Pickup
Service Date: 06/17/2015
Review Created: 07/03/2015 09:24 PM
Don T. on 06/30/2015
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Don said his vehicle came out beautiful. This business had the work done 1.5 days and he could not ask for anything more.
Vehicle: Mazda 6
Category: Service
Service Date: 06/04/2015
Review Created: 06/30/2015
This review was collected via phone interview by Customer Research Inc.
Russell C. at Russ's Wrench LLC responded on 07/01/2015

Done thank you so much for the kind reviews! They really mean a lot to Russ and myself!

Victoria

Russ's Wrench LLC
Joe S. on 06/29/2015
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Joe said this business is very customer service oriented. They worked with him very well and overall did a great job.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 05/15/2015
Review Created: 06/29/2015
This review was collected via phone interview by Customer Research Inc.
Russell C. at Russ's Wrench LLC responded on 07/01/2015

Thank you Joe! We look forward to working with you and your pathfinder again! 

Russ's Wrench LLC
Alice R. on 06/18/2015
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"Great service!"
Thanks for your usual great job!!
Vehicle: Jeep Commander
Service Date: 06/17/2015
Review Created: 06/18/2015 01:06 PM
Russell C. at Russ's Wrench LLC responded on 07/01/2015

Alice, thank you so much for your kind reviews these last few days! It truly means the world to us that you are such a thoughtful and supportive customer!! 

Victoria 

Russ's Wrench LLC
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