Our friendly and knowledgeable team of certified technicians are dedicated to providing exceptional service to our valued customers. We specialize in all vehicles and are trained and equipped with the latest technology to diagnose and repair any issue your vehicle may have. We understand the importance of keeping your vehicle in top Our friendly and knowledgeable team of certified technicians are dedicated to providing exceptional service to our valued customers. We specialize in all vehicles and are trained and equipped with the latest technology to diagnose and repair any issue your vehicle may have. We understand the importance of keeping your vehicle in top condition, that’s why we offer a wide range of services, including oil changes, brake repair, engine repair, transmission services, and more. No matter what type of vehicle you drive, our team has the knowledge to provide you with the best possible service while using genuine parts to ensure that your vehicle runs smoothly and safely. ...more
We regret to hear that your experience with us has been so disappointing. We strive to ensure every customer is satisfied with their purchase and are sorry we failed to meet that expectation. Our team will be sure to review this incident and take appropriate action to avoid similar situations in the future. We understand your dissatisfaction and apologize for the inconvenience caused.
So, I bought a car from this dealership. I was warned by a dealership friend of mine, that they are shady and be careful. I should avoid them. Jeremy and Bill at the S&H portrayed a very good picture, but there was lot of rushing on going on their part. There was something not quite right. Got me to put a down payment on the car of 2k. Now I am roped in. I drove the car, felt really good.
But here it comes. Two days of buying the car. The first shock came at 12 am in the night. It was raining heavily. I was driving home and suddenly; all my lights came up. The car stalled. I got it started and tried to get it parked in a safe spot as it did not feel right that it is going to go 12 miles to my house. And yes. It stalled again not to start. I called tow truck and moved it to their dealership. This was Friday night, going into Saturday. I texted them first thing in the morning and went to see them. Told them, what happened last night and was told that nothing would happen till Monday as it was Saturday. I was OK with that. They said, they will take care of it.
Monday came, alternator was the culprit and it got fixed on their dime. I mentioned that car has alignment issues in my texts, but they totally ignored that request. I was back with the car. I am praying, please work out. I love the car and everything about it.
But 3 days later again on Friday, I heard a whirring noise and the alignment issue being more observant. Texted them about the situation, knowing it would be on me to pay for any expenses that might happen, but after selling me a shitty car for 10k, there was no sense of urgency, empathy, or courtesy to get to my car first thing in the morning. I was told since I got an As IS vehicle, burden lies on me (I have bought AS- cars in past and the dealerships have taken responsibility in the first week and have been considerate, but not these guys-very shady bunch of people). My story is not over here yet.
So since, I had no trust in these shady people any more (I am also apprehensive about the fact that I did not go to them, but I have lost the faith in them and also wonder, how I will react to this distrust and my misfortune. I also did not feel that the time I will be spending with them will be also terrible. They lost my trust completely), I decided to go to Firestone and guess what.
$3200, is my bill for all the repairs for a 1-week-old car. If they would have done their due inspection, the cost would have been half as I am now paying labor on top of parts. Bill answers" The van checked out great when it went through our inspection, unfortunately it's a machine and it's going to break which is why we offered a warranty as no mechanic in this world can see into the future.
Let me tell everyone, WHAT UNFORTUNATE (ALREADY THERE) ITEMS WERE FAULTY:
FRONT BRAKE JOB WITH FLUID EXCHANGE (DISC)
BRAKE PADS, CALLIPERS, ROTORS ($964)
STEERING AND SUSPENSION-THEY REPLACED BOTH TRAILING ARMS ($670)
ALIGNMENT SERVICE ($209)
I am scheduled these two:
STEERING & SUSPENSION ($823) WHERE THE OVERLOAD HELPER SPRING IS BAD. It has to be removed and replaced- both rear springs.
SHOCKS ON ONE SIDE IS DAMAGED ($650), so both have to be changed.
NOW I AM WONDERING ALL THIS JUST GOT DAMAGED IN MY ONE WEEK OF DRIVING? ABSOLUTELY NOT. THIS IS S&h INSPECTION. WHAT AN INSPECTION??????????????
SO, TO CONCLUDE, my recommendation to fellow buyers is not to help small and close to home dealership, because it's all about money to them. Pathetic service.
Buyers beware!!!!
I should have listened to my friend, when he told me about their dealings. But you know what, I was going to give them a benefit of doubt as they put in the best foot forward, only to be totally trounced by their untrustworthy behavior.
I would not recommend anyone to buy the cars from them, or, my suggestion would be to take it to Firestone/ or any inspection place for a complete checkup. I also think that their conscious will not even budge after reading this review.
I feel sorry for them. I will bear my losses. If I could give 0 or negative stars. I will be obliged to do that. Just feel sad to try to help someone and then getting what you should not get. A great car with underlying problems, that were not FUTURISTIC.