Severna Park Automotive


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

1315 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 1 day ago
Gavin C. on 05/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with Diane. She said she would recommend this business.
Category: Service
Service Date: 05/23/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.
Chris L. on 05/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Chris said the service took forever, and he got his vehicle back later than expected.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 05/22/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Tom D. on 05/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Tom said he would have preferred a bit more communication.
Vehicle: Chevrolet Traverse
Category: Service
Service Date: 05/19/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
SUSANNE D. on 05/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Service has been the best, and I always feel everyone is honest. In addition, rates for any service



Service and honesty is the best, and prices for any work I have had done has always been reasonable. The fact it is close to home is an added bonus. I will definitely be going back the next time my car needs work.
Vehicle: Toyota Avalon
Service Date: 05/18/2017
Review Created: 05/18/2017 09:25 PM
DR. H. on 05/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"MY THREE SONS,..............OF COURSE"
STILL NIT SERVING TEA AND SCONES WITH CLOTTED CREAM AND STRAWBERRY PRESERVES.....TSK, TSK TSK, LOVE U ALL ANY WAY
Vehicle: Chevrolet S10 Pickup
Service Date: 05/16/2017
Review Created: 05/17/2017 10:49 AM
PATRICIA and WILLIAM M. on 05/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They go the extra mile to help you solve your car problems. Couldn't ask for better!!! "
They are caring, polite, knowledgeable, efficient, and capable.
Vehicle: Jeep Cherokee
Service Date: 05/15/2017
Review Created: 05/16/2017 05:36 AM
DAVE A. on 05/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely service"
Lonnie and Company always friendly & professional. Estimate always given before work and vehicles are returned when promised.
Vehicle: Nissan Titan
Service Date: 05/15/2017
Review Created: 05/16/2017 03:45 AM
Eric L. on 05/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Eric said the business provided fast service.
Vehicle: Dodge Durango
Category: Service
Service Date: 05/11/2017
Review Created: 05/16/2017
This review was collected via phone interview by Customer Research Inc.
BRAD W. on 05/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality work, Fair prices"
Lonny and crew do some great work and go above and beyond. They don't try to sell you anything that isn't in your best interest and the prices they charge are very reasonable.
Vehicle: Volkswagen Jetta
Service Date: 05/11/2017
Review Created: 05/12/2017 02:14 AM
LINDA A. on 05/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service. Friendly and professional people."
Everything was perfect
Vehicle: Ford Explorer
Service Date: 05/08/2017
Review Created: 05/10/2017 10:01 AM
KEN N. on 05/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Job (Again)"
I've taken my vehicle to SPA twice now. They did good quality work. They checked out other items and advised, no pressure to fix. I fell that they are honest and reliable.
Vehicle: Dodge Grand Caravan
Service Date: 05/09/2017
Review Created: 05/10/2017 06:22 AM
Randy N. on 05/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Randy said they kept him in the loop. They communicated what was going on, told him what needed to be repaired and the materials that would be needed. He was constantly in the loop.
Vehicle: BMW 325i
Category: Service
Service Date: 05/09/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
Jeremiah G. on 05/08/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jeremiah said the service was good at this business. His brakes are making squeaking noises when he presses them and he needs to call the business.
Vehicle: Honda Accord
Category: Service
Service Date: 05/05/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
LONNY W. at Severna Park Automotive responded on 05/10/2017

We are sorry to hear that Jeremiah is hearing a noise when braking, we will reach out to him and take a look at his brakes again. We appreciate the feedback and always try to make things right.

SCOTT G. on 05/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always very helpful"
As often happens something goes wrong when you need it the most. During the hot weather we had recently, the AC on my Jeep wasn't working. I called Mon morning to see how soon I could get my Jeep in for service. SPA got me in right away. Shortly after I made the appointment I had to reschedule because of a conflict. They made the change to another day and quickly got everything done. SPA is always very helpful and only does the work that is really required.
Vehicle: Jeep Grand Cherokee
Service Date: 05/04/2017
Review Created: 05/05/2017 06:22 AM
Tracy F. on 05/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tracy said they helped her out at a time of need. She thought $50 was a little steep for a jump start.
Vehicle: Honda Accord
Category: Service
Service Date: 04/25/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Craig M. on 05/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Craig said the business was good.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 04/10/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Bernice H. on 05/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Bernice said she was very pleased with the service. Everything is fine.
Vehicle: Toyota Corolla
Category: Service
Service Date: 04/25/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
CHRISTINE A. on 04/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tire Fix"
Efficient and friendly service!
Vehicle: Honda Accord
Service Date: 04/27/2017
Review Created: 04/28/2017 11:23 AM
JAY and SHARON M. on 04/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"1991 Truck"
Thanks guys for keeping our 1991 Landcruiser going.
Vehicle: Toyota Land Cruiser
Service Date: 04/27/2017
Review Created: 04/28/2017 06:46 AM
GARY and SANDY A. on 04/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2005 Honda Accord"
Car is working like a charm. And yes I would recommend Severna Park Automotive if someone was looking for a place to take their car for repair or check up. Gary P. Anderson
Vehicle: Honda Accord
Service Date: 04/27/2017
Review Created: 04/28/2017 05:18 AM
Displaying Review 1 - 20 of 1315 in total