Shadow Lake Collision Center


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

527 Reviews

99% Would Recommend
Latest Review 16 days ago
Kelsey P. on 07/12/2017
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Kelsey said they took care of everything quickly and efficiently. They kept her up to date.
Category: Collision
Service Date: 06/20/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
James M. on 07/01/2017
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James said there was some confusion in the communication between the facility and the insurance company, but they took care of it. The quality of the repair was excellent.
Category: Collision
Service Date: 06/09/2017
Review Created: 07/01/2017
This review was collected via phone interview by Customer Research Inc.
Stacy C. on 06/30/2017
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Stacy said the business was on time and did a good job.
Category: Collision
Service Date: 06/20/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Ronna K. on 05/08/2017
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Ronna said she was satisfied with this business. They made her experience effortless.
Category: Collision
Service Date: 04/04/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Aileen B. on 04/28/2017
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Spoke with Ken. He said this business was on time and did a good job.
Category: Collision
Service Date: 04/13/2017
Review Created: 04/28/2017
This review was collected via phone interview by Customer Research Inc.
Jason H. on 02/01/2017
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Jason said they did a good job on his vehicle. He was not expecting his vehicle to be vacuumed and cleaned. It looks new.
Category: Collision
Review Created: 02/01/2017
This review was collected via phone interview by Customer Research Inc.
Chris W. on 01/31/2017
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Chris said they are easy to deal with and professional. They completed his vehicle earlier than promised.
Category: Collision
Service Date: 01/10/2017
Review Created: 01/31/2017
This review was collected via phone interview by Customer Research Inc.
Steve R. on 01/31/2017
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Steve said everything was perfect.
Category: Collision
Service Date: 01/25/2017
Review Created: 01/31/2017
This review was collected via phone interview by Customer Research Inc.
Rachel S. on 01/30/2017
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Rachel said she had no issues with the business. Everything went easy and they were very helpful. She knew she could take her vehicle to them with no worries.
Category: Collision
Service Date: 01/05/2017
Review Created: 01/30/2017
This review was collected via phone interview by Customer Research Inc.
Rich B. on 01/18/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"No Longer a Fan!"
Let me start off first by saying I used to be a HUGE FAN of Shadow Lake Collision...4 previous repairs jobs, very nice staff, good results, etc.

Then there was my latest experience. My practically brand new Lexus with only 1500 miles needed the bumper refinished due to a parking lot encounter (the other driver's fault). Shadow Lake Collision estimated 3 days to finish the car. I told them to take their time and that I was not in a rush. A day and a half later, I received a call saying the car was done...great I thought initially. "Great" quickly turned into "You have got to be kidding me". The result of the first repair attempt resulted in a paint run which I had to point out to them. The defect could not be fixed without repainting the bumper which they willingly did. Once again, I told them to take their time. After the second paint job, the bumper no longer fit as tight as it had from original assembly from the factory or even after the first repair attempt. The top bumper edge stuck out further than the rear quarter panel near the wheel-well on the driver's side. I pointed this out to the shop whereupon their response was basically, it's plastic and that this is an acceptable result. All they offered to do was glue it into place...which would mean the cover couldn't be removed again with permanent damage. I left unhappy with this answer. When I got home, I took a closer look at all the work only to find that the wheel-well liners no longer fit like they did from the factory. Edges appeared frayed and there were gaps. I went to Lexus to compare the fit to that of new cars straight from the factory. Just as I suspected, no gaps or frayed edges.

Completely unhappy with the way this was playing out, I contacted my insurance company, submitted pictures of my car with pictures of new cars for comparison. They saw and acknowledged the problems. They authorized me to take it to another body shop to get this fixed correctly.

It's too bad this went down like this. I used to recommend Shadow Lake Collision to everyone I ran into that needed auto body work. Heck, I even recommended them to the person that hit me in the parking lot.

Unfortunately now, I will be doing the complete opposite.
Service Date: 12/15/2016
Review Created: 01/18/2017 09:20 AM
Cleveland S. on 12/01/2016
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Cleveland said there is a rattling on the back rear passenger side. It was not there before the accident.
Category: Collision
Service Date: 10/24/2016
Review Created: 12/01/2016
This review was collected via phone interview by Customer Research Inc.
Michael C. on 11/30/2016
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Michael said the business did a great job, there were no problems and this is the second time he has used them. They did such a good job the first time he stopped by.
Category: Collision
Service Date: 10/28/2016
Review Created: 11/30/2016
This review was collected via phone interview by Customer Research Inc.
Dionicio G. on 11/30/2016
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Dionicio said she liked everything about this business.
Category: Collision
Service Date: 11/17/2016
Review Created: 11/30/2016
This review was collected via phone interview by Customer Research Inc.
Adam T. on 10/01/2016
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Adam said he was happy with everything from start to finish with this business. He chose this business because they were more thorough than other facilities he went to for an estimate.
Category: Collision
Service Date: 09/12/2016
Review Created: 10/01/2016
This review was collected via phone interview by Customer Research Inc.
Bradley R. on 09/20/2016
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Bradley said this business finished the vehicle in the time they said they would and the work turned out just fine.
Category: Collision
Service Date: 09/01/2016
Review Created: 09/20/2016
This review was collected via phone interview by Customer Research Inc.
Chad N. on 09/20/2016
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Spoke with Annette. She said this business was communicative and worked well to meet her expectations.
Category: Collision
Service Date: 09/02/2016
Review Created: 09/20/2016
This review was collected via phone interview by Customer Research Inc.
Herman J. on 09/20/2016
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Spoke with Herman's wife. She said the service was great. She had no communication with the business. She originally went to this business because of the location. She now goes because she was happy with this business.
Category: Collision
Service Date: 09/07/2016
Review Created: 09/20/2016
This review was collected via phone interview by Customer Research Inc.
Holly M. on 07/30/2016
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Holly said the employees were friendly, kept her informed with the service and did good work. She was referred to this business by a friend and chose it because it's close to her.
Category: Collision
Service Date: 07/19/2016
Review Created: 07/30/2016
This review was collected via phone interview by Customer Research Inc.
Angela S. on 07/30/2016
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Angela said the business always does a good job.
Category: Collision
Service Date: 07/05/2016
Review Created: 07/30/2016
This review was collected via phone interview by Customer Research Inc.
Jennifer R. on 04/22/2016
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Jennifer said the repairs were done in a timely manner. She was kept informed and everything went very smoothly. She said she is happy with everything. She is new to the area so she looked up this type of business online. She read the reviews.
Category: Collision
Service Date: 04/18/2016
Review Created: 04/22/2016
This review was collected via phone interview by Customer Research Inc.
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