Spirit Auto Repair


Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

214 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5rating 4.33333
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
96% Would Recommend
Latest Review about 2 months ago

Review for Spirit Auto Repair
CAROLYN A. on 12/30/2014
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"A Bit Gruff"
While we were happy to find that they could fix our car in a short time frame, the man on the phone was a bit gruff and short when we asked questions. He couldn't tell us if the fee to view the car would apply to the repair or not so we had to agree to fee without the comfort of knowing that they would apply it to the repair. Some difficulty in understanding why the problem occurred which would be helpful information so that we know we could trust that the recommended repair was necessary and not overkill. We are looking for the least expensive option and don't get the sense that Spirit would give the least expensive choice or information as to why there isn't a less expensive choice. Explanation was not easy to understand for a non-mechanic. Sounded like man on the phone was busy and didn't want to be bothered by questions. Generally, to trust a mechanic we need easy explanations with options given if there are any less expensive options available.
Vehicle: Chrysler Town & Country
Service Date: 12/27/2014
Review Created: 12/30/2014 07:54 AM
The Team a. at Spirit Auto Repair responded on 01/27/2015

I was very clear with the person that i spoke to, i stated the the cooling hose assembly had failed, it was one large piece sold by the dealer and had to be changed as an assembly.  I was clear this was the only option and the part failed because it was poorly made..we have changed many of them on the same year make and model..If cheaper option exists then i always offer them however if they do not exist then i cannot offer them..I completed these repairs in less then a day on a weekend under tight time constraint for a very competitive price..i am sorry you feel you had a bad experience and i hope we can find a way to keep you coming to us for service..please contact me by phone and i will find a way to help you.