The Spot Automotive


Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

547 Reviews

99% Would Recommend
Latest Review 7 months ago

Review for The Spot Automotive
MARTIN S. on 10/25/2013
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Liars "
I spend 500.00 dls in tires for my truck ..the terms were rotation and balacing every 3 months or 6000 miles which ever comes first ....I went after the 3 months and they refuse service and told me to come back when I reach the milage recommend...after they had send me an email telling me it was time for service.....
Vehicle: GMC Sonoma
Service Date: 10/25/2013
Review Created: 10/25/2013 09:03 PM
Juan P. at The Spot Automotive responded on 10/29/2013

Based on the customer's driving pattern and mileage it was recommended by the service technician that he wait to balance the tires. The customer indicated that he was fine with that and the tires were only rotated. We honor our policy regarding rotation and balance but make recommendations based on driving patterns and mileage. However, the issue was addressed with the service technician and he was notified by management to always balance the tires if the customer requests. The customer will be contacted to ensure that the issue is resolved.