Spradley Barr Motors Hyundai


Overall Rating 4.29/5Overall Rating 4.29/5Overall Rating 4.29/5Overall Rating 4.29/5rating 4.29

136 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 3.75/5Overall Rating 3.75/5Overall Rating 3.75/5rating 3.75rating 3.75
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
87% Would Recommend
100% Business Response
Latest Review 1 day ago
Thomas C. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil and Filter Change on my Sonata."
Timely Job well done.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/21/2017 12:23 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 09/21/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi

Service Director
307-638-3335

Kim V. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast fix on factory recall. "
Good job.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 01:00 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 09/20/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi
Service Director
307-638-3335

Verified Customer on 09/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Mechanics could leave cars cleaner"
Got my car back pretty fast for how busy they were, but the steering wheel was pretty filthy with oil and grease
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 11:27 AM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 09/20/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi
Service Director
307-638-3335

Regina R. on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Commitment to service"
Good job
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 07:20 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 09/19/2017

Thank you so much for taking the time to write this great review. We pride ourselves in our customer service and our ability to put our customers’ needs first. We are glad our staff showed you the attentive service you deserve making this a very satisfying experience. We look forward to seeing you again for any of your vehicle needs.

Scott Rudolphi
Service Director
307-638-3335

Susan M. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always excellent"
Great service, great employees.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/14/2017 11:26 AM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 09/15/2017

Thank you so much for taking the time to write this great review. We pride ourselves in our customer service and our ability to put our customers’ needs first. We are glad our staff showed you the attentive service you deserve making this a very satisfying experience. We look forward to seeing you again for any of your vehicle needs.

Scott Rudolphi
Service Director
307-638-3335

Chloe I. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and competent staff"
I had three recalls and they took care of them all plus other problems I was having
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/12/2017 08:06 AM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 09/12/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi
Service Director
307-638-3335

Omar R. on 09/07/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Oil and service change "
Alright
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/07/2017 06:51 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 09/08/2017

Omar, your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (307) 638-3335 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!

Scott Rudolphi
Service Director
307-638-3335

Lawrence M. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
service was performed in a timely manner and all questions answered to my satisfaction.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/05/2017 09:03 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 09/06/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi
Service Director
307-638-3335

David H. on 09/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Aug 2017 20,000 miles"
Good
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 08/30/2017
Service Type: Maintenance
Review Created: 09/05/2017 07:14 AM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 09/05/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi
Service Director
307-638-3335

Verified Customer on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff that took the time to answer all my questions."
My Tuscon engine failed and we had to trailer the car to the nearest dealer which happened to be Cheyenne. Even though I don't live in the area they took care of my needs and provided a rental car. Both the engine repair and rental were fully covered by the 100k warranty.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 08/24/2017
Service Type: Maintenance
Review Created: 09/04/2017 07:24 AM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 09/05/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi
Service Director
307-638-3335

Jamie B. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Repaired my tire. Kept me updated and returned my phone call when initially called!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/30/2017
Service Type: Maintenance
Review Created: 09/01/2017 11:53 AM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 09/05/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi
Service Director
307-638-3335

Douglas R. on 08/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very nice service people, got work done quickly and well"
I'll be back!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/25/2017
Service Type: Repair
Review Created: 08/29/2017 07:17 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 08/30/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi
Service Director
307-638-3335

Verified Customer on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and efficient"
Staff friendly and work completed in a timely manner.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/24/2017
Service Type: Repair
Review Created: 08/28/2017 04:18 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 08/29/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi
Service Director
307-638-3335

Laura R. on 08/26/2017
Verified badge inactive Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Spradley Barr Hyundai Service"
Matt and Darwin worked diligently to resolve a problem caused by the Quick Lane. Thank you for your patience and perseverance! I will be back as long as you are there.
Service Date: 08/16/2017
Service Type:
Review Created: 08/26/2017 04:49 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 08/28/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi
Service Director
307-638-3335

Laura Lee R. on 08/24/2017
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Darwin and Matt!"
Please read my comment as it was difficult to rate the experience. The issues were definitely resolved but should never have happened if the original service at the Quick Lube were performed correctly!
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 08/21/2017
Service Type: Maintenance
Review Created: 08/24/2017 07:39 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 08/25/2017

Laura, thank you for your honest feedback and taking the time to answer our survey.  However, the survey reflects on Darwin and Matt, not the Quick Lane.  The experience you had at the Quick Lane has been addressed by myself and Mike Ervin, our General Manager.  Please take the time to re-score and let me know if there is anything additional I can do for you.

Thank you,

Scott Rudolphi
Service Director
307-638-3335

Robert D. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great folks!"
Very accommodating. They'll get you what you want and quickly. Spencer and the gang take great care of their customers.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/19/2017 05:11 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 08/21/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi
Service Director
307-638-3335

Verified Customer on 08/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"It was fine."
It was fine.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 11:56 AM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 08/17/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi

Service Director
307-638-3335

THOMAS R. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff"
I will continue to use this service provider.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 07:08 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 08/17/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi
Service Director
307-638-3335

Verified Customer on 08/11/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"poor service department"
haven't had good service the last two visits, not done as they said they would
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/11/2017 06:22 AM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 08/11/2017

We really sorry your experience was not what you expected. We strive to provide the most pleasing and exciting experience to each and every one of our customers.  When you called, we had 6 parts in stock and by the time you came in, we had used all the parts. In an attempt to rectify our mistake and to gain your trust, we'll give you a free oil change. If you would like to discuss this further please contact us at 307-638-3335 and ask for Nichole at your earliest convinience.  Please give us another chance and rescore our store.

Scott Rudolphi
Service Director
307-638-3335

Greg C. on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On time quick service."
Very good experience.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/06/2017 09:43 AM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 08/07/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi
Service Director
307-638-3335

Displaying Review 1 - 20 of 136 in total