Spradley Barr Motors Hyundai


Overall Rating 4.29/5Overall Rating 4.29/5Overall Rating 4.29/5Overall Rating 4.29/5rating 4.29

120 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 3.75/5Overall Rating 3.75/5Overall Rating 3.75/5rating 3.75rating 3.75
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
86% Would Recommend
100% Business Response
Latest Review about 10 hours ago
Robert D. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great folks!"
Very accommodating. They'll get you what you want and quickly. Spencer and the gang take great care of their customers.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/19/2017 05:11 PM
Verified Customer on 08/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"It was fine."
It was fine.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 11:56 AM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 08/17/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi

Service Director
307-638-3335

THOMAS R. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff"
I will continue to use this service provider.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 07:08 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 08/17/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi
Service Director
307-638-3335

Greg C. on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On time quick service."
Very good experience.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/06/2017 09:43 AM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 08/07/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi
Service Director
307-638-3335

MARILYN R. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
I dislike doing surveys every time I visit---
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/25/2017
Service Type: Repair
Review Created: 08/01/2017 09:08 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 08/03/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi
Service Director
307-638-3335

Verified Customer on 07/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"good people"
met my expectations
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 07/21/2017
Service Type: Maintenance
Review Created: 07/29/2017 11:38 AM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 07/31/2017

Thanks for the great rating! We are pleased to see that everything went well for you. If you have any further needs, do not hesitate to come back for a visit.

Scott Rudolphi
Service Director
307-638-3335

Verified Customer on 07/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Elantra limited"
Love service. And this car
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/24/2017
Service Type: Maintenance
Review Created: 07/26/2017 10:45 AM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 07/27/2017

Thank you for the high star rating!! We hope to see you in the near future.

Scott Rudolphi
Service Director
307-638-3335

Cody S. on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and honest"
A lot of integrity, very honest and friendly staff
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 07/20/2017
Service Type: Maintenance
Review Created: 07/25/2017 12:38 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 07/25/2017

Cody, Thank you for the high star rating!! We hope to see you in the near future.

Scott Rudolphi
Service Director
307-638-3335

Karen L. on 07/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"complete service"
service is quick and friendly staff
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/17/2017
Service Type: Repair
Review Created: 07/24/2017 10:31 AM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 07/24/2017

Karen, Thank you for the high star rating!! We hope to see you in the near future.

Scott Rudolphi

Service Director
307-638-3335

John K. on 07/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Quick oil change and they always check everything else to make sure car is good to go.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 07/10/2017
Service Type: Maintenance
Review Created: 07/12/2017 11:07 AM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 07/12/2017

John, thank you so much for giving us such a great rating.  Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional questions, we will be more than happy to assist you! 

Scott Rudolphi
Service Director
307-638-3335

Joseph B. on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Everyone was very helpful.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/05/2017
Service Type: Maintenance
Review Created: 07/11/2017 09:59 AM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 07/12/2017

Joseph thanks for the great star-rating! We hope to be of service to you again! Take care!

Scott Rudolphi
Service Director
307-638-3335

Mary S. on 07/10/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Required title"
I made my appointment on line for a 7500 mile svc. They had no record of my apt, even tho I had gotten a reminder the day before (e-mail). They had no one available to do the service, although they sent the car across the street for an oil change (no tire rotation as recommended in the manual). There was no Wi-Fi available while I waited. The personnel were all very friendly and helpful under the circumstances.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 07/05/2017
Service Type: Maintenance
Review Created: 07/10/2017 03:43 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 07/11/2017

Mary,
Thank you for taking the time to share your experience with us. We value your opinion and I’m confident it will help us grow. Our goal is to achieve 100% customer satisfaction and I regret we did not achieve that objective with you. If you would like to speak further on this matter, please reach out to us at 307-638-3335.

Scott Rudolphi
Service Director
307-638-3335

Charles Y. on 07/05/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Good Dealership"
Overall I am very happy with Spradley Barr Hyundai. Staff are friendly and they have a good shuttle service. Also I trust them on past experience to do good service work and not sell me extra things in service that I don't need. They did not vacuum the floors in the front of the car so I was a bit disappointing about that but I would still recommend them.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 06/30/2017
Service Type: Maintenance
Review Created: 07/05/2017 08:01 AM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 07/06/2017

Charles, Thank you for taking the time to share your experience with us. We value your opinion and I’m confident it will help us grow. Our goal is to achieve 100% customer satisfaction and I regret we did not achieve that objective with you.   Please reach out to our customer relations department and ask for Nichole at 307-638-3335 at your earliest convenience.

Scott Rudolphi
Service Director
307-638-3335

John F. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/07/2017
Service Type: Maintenance
Review Created: 06/22/2017 04:45 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 06/26/2017

John, we appreciate your your feedback. We are so glad our staff showed you the attentive service you deserve. Thanks again for your business! Take care!

Scott Rudolphi
Service Director
307-638-3335

Dan N. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and Knowledgeable​"
I had a great visit when I brought my vehicle to Spradley Barr Hyundai. They were friendly, fast, and got the job done and done well. I will definitely use them for all my service needs!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/20/2017 02:33 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 06/21/2017

Dan, we appreciate your kind words! We are so glad our staff showed you the attentive service you deserve.  Thanks again for your business! Take care!

Scott Rudolphi
Service Director
307-638-3335

Verified Customer on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"worked well with us when talking with corporate and regional offices to resolve an issue."
Would recomend
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/15/2017
Service Type: Repair
Review Created: 06/20/2017 07:22 AM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 06/20/2017

Thank you so much for the rating. It is our goal to make you and every one of our customers happy. We are just here to help with whatever you need. We look forward to seeing you again in the near future.

Scott Rudolphi
Service Director
307-638-3335

THOMAS R. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff"
Staff is knowledgeable and answers all of my questions.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/20/2017 05:04 AM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 06/20/2017

Thank you so much for the rating. It is our goal to make you and every one of our customers happy. We are just here to help with whatever you need. We look forward to seeing you again in the near future.

Scott Rudolphi
Service Director
307-638-3335

David H. on 06/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil Change in June 2017"
timely service
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 06/02/2017
Service Type: Maintenance
Review Created: 06/19/2017 12:51 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 06/19/2017

Thank you so much for taking the time to write this review. We're glad our staff showed you the attentive service you deserve. We look forward to your next visit!

Scott Rudolphi
Service Director
307-638-3335

Barbara C. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient and thorough service."
I would recommend this service to a fri me and actually have.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/15/2017
Service Type: Repair
Review Created: 06/19/2017 12:02 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 06/19/2017

Thank you so much for the rating.  It is our goal to make you and every one of our customers happy.  We are just here to help with whatever you need.  We look forward to seeing you again in the near future.  

Scott Rudolphi
Service Director
307-638-3335

Verified Customer on 06/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly and pricey"
The oil change I received was done in a timely manner. The staff was extremely nice. The only downside is that it cost more than double what my usual dealership service center charges. Didn't have a choice due to being out of state though.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/13/2017
Service Type: Maintenance
Review Created: 06/16/2017 07:30 PM
Scott R., Service Director at Spradley Barr Motors Hyundai responded on 06/17/2017

Thank you for taking the time to leave a review! We will see your in for your next service.

Scott Rudolphi
Service Director
307-638-3335

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