Springfield Hyundai


Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1652 Reviews

ReScore Reviews™ (28)

ReScore
Overall Rating 3.39286/5Overall Rating 3.39286/5Overall Rating 3.39286/5rating 3.39286rating 3.39286
Original
Overall Rating 2.2963/5Overall Rating 2.2963/5rating 2.2963rating 2.2963rating 2.2963
94% Would Recommend
100% Business Response
Latest Review about 18 hours ago
Eric B. on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The people were friendly , the service was fast and I had no issues with getting the answers i needed."
I liked this group they seem to care about me and my vehicle. I recommend these guys "Great Job team"!!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/19/2017 04:22 PM
Stacey F. at Springfield Hyundai responded on 09/20/2017

Hi Eric,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

Sheryl B. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always a good experience"
Very satisfied
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/16/2017
Service Type: Repair
Review Created: 09/19/2017 01:20 PM
Stacey F. at Springfield Hyundai responded on 09/20/2017

Hi Sheryl
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

Stephen C. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service dept. and i would like to recognize service writer Aubrey Henry "
I have a 2007 and 2015 Santa Fe and have those both serviced at Springfield Hyundai.The only reason I do is the great service department managed by Stacey Miller. Great job. However, with every successful manager there is a great supporting staff. For this, I would like to recognize my go to service writer you know his name it is its Aubrey Henry. Every time I take my vehicles in for service he is there greeting you with a hello and smile. He is very attentive and listens well to your concerns. I listen to him speak when he communicates with me and other customers. He is knowledgeable in his field and his customer service skills with internal and external customers are impeccable. This individual is ready to move up the ladder in this dealership. If I had to select a person for my team, it would be him. In addition, if I had to select a team member from Springfield Hyundai for MVP it would certainly be Aubrey Henry. Because of you, I keep returning to your service department. Keep up the great work that you doing there.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/19/2017 01:08 PM
Stacey F. at Springfield Hyundai responded on 09/20/2017

Hi Stephen,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

James M. on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"New car leaser"
Not providing loaner cars is a hardship that keeps the dealership from being 5 stars
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 11:24 AM
Stacey F. at Springfield Hyundai responded on 09/19/2017

Hi James,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

Michael M. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good People "
Everyone that I encountered was very professional and
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/17/2017 08:34 PM
Stacey F. at Springfield Hyundai responded on 09/18/2017

Hi Michael,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

Susan S. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
Friendly staff.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/17/2017 06:51 AM
Stacey F. at Springfield Hyundai responded on 09/18/2017

Hi Susan,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

Ernst J. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very honest and professional "
Quick and professional service
Vehicle: 2014 Hyundai Genesis Co
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 09:29 PM
Stacey F. at Springfield Hyundai responded on 09/18/2017

Hi Ernest,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
I would recommend this business.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/15/2017 06:48 PM
Stacey F. at Springfield Hyundai responded on 09/18/2017

Hi,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

Nicholas S. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personalized service"
Had inspection appointment scheduled for 730am Thursday. Went to drop the car off Wednesday night. They were finished in less than an hour that same evening.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 11:45 AM
Stacey F. at Springfield Hyundai responded on 09/15/2017

Hi Nicholas,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer service"
Good customer service
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/15/2017 10:22 AM
Stacey F. at Springfield Hyundai responded on 09/15/2017

Hi Anonymous
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service while I ride"
Online scheduling and nice service writers ,my car was serviced quickly and cleaned properly as well
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/14/2017 09:36 PM
Stacey F. at Springfield Hyundai responded on 09/15/2017

Hi Anonymous
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

Marian R. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service !"
Friendly service !
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/14/2017 11:38 AM
Stacey F. at Springfield Hyundai responded on 09/14/2017

Hi Marian
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

Bernita T. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Inspection"
Easy in and out for inspection.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/14/2017 11:03 AM
Stacey F. at Springfield Hyundai responded on 09/14/2017

Hi Bernita
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

Jewell F. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent car service!"
Excellent!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/14/2017 08:50 AM
Stacey F. at Springfield Hyundai responded on 09/14/2017

Hi Jewell
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

Lynn L. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Employees were very nice and courteous."
The people where very nice and answered all of my questions. My work was on time and done correctly.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/14/2017 03:48 AM
Stacey F. at Springfield Hyundai responded on 09/14/2017

Hi Lynn
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

Jennifer M. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"prompt service"
yes
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/14/2017 03:31 AM
Stacey F. at Springfield Hyundai responded on 09/14/2017

Hi Jennifer
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

WILLIE T. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The professionalism of the staff"
The work is done timely.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/14/2017 03:00 AM
Stacey F. at Springfield Hyundai responded on 09/14/2017

Hi Willie
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

Joshua G. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mannerism, Great Customer Service!"
Overall had a great experience with this place!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/13/2017 04:16 PM
Stacey F. at Springfield Hyundai responded on 09/14/2017

Hi Joshua,
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

John P. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"attention to detail"
the work was completed in a quick amount of time.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/13/2017 11:28 AM
Stacey F. at Springfield Hyundai responded on 09/13/2017

Hi John
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

Verified Customer on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Done in a timely manner and always very kind service
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/13/2017 06:59 AM
Stacey F. at Springfield Hyundai responded on 09/13/2017

Hi Anonymous
Thanks for taking the time to post your review. We appreciate your feedback and value you as a customer. We strive to make every customer experience a good one. If you need anything else please feel free to contact us. Thanks for being a customer and have a wonderful day.
Stacey Miller
Service Manager

Displaying Review 1 - 20 of 1652 in total