Sterling Car Care By the Bay


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

278 Reviews

97% Would Recommend
Latest Review about 2 hours ago
KATHY G. on 09/25/2017
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"Easy peasy!"
Brought the car in with instructions, left it overnight because I was out of the area the next day. I gave my cell # just in case and asked that they text me. They couldn't give me a price on one problem until they checked it out which was fine so they texted the charge I confirmed that they should go ahead and when the car was finished they let me know. No fuss, no bother.
Vehicle: Ford Fusion
Service Date: 09/23/2017
Review Created: 09/25/2017 04:46 AM
Karen K. on 09/18/2017
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Karen said she took the vehicle to the business after somebody stole the catalytic converter from her vehicle. The staff put the vehicle on a lift and showed her where the catalytic converter had been sawed off.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 09/12/2017
Review Created: 09/18/2017
This review was collected via phone interview by Customer Research Inc.
Nancy R. on 09/18/2017
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Nancy said the staff does what they say they will do and they really come through for her. She really appreciates them.
Vehicle: Ford Taurus
Category: Service
Service Date: 09/12/2017
Review Created: 09/18/2017
This review was collected via phone interview by Customer Research Inc.
JACKIE W. on 09/17/2017
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"Missed inspection?"
You are telling me that my rotors are rusty and I only have 25% left on front brakes! I have new brakes and rotors! Were they even inspected?
Vehicle: Buick Lucerne
Service Date: 09/15/2017
Review Created: 09/17/2017 08:34 AM
Glen D. at Sterling Car Care By the Bay responded on 09/17/2017

Hi Jackie, I did respond to your other email.  The brakes were an older recommendation, if you look on your prior invoice it is there. We did not rotate your tires this  time, so we did not inspect your brakes. Glad you had them done before it caused any other issues. I have removed this prior recommendation from your car. 

Enjoy your weekend. 

MARY ANN D. on 09/15/2017
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"Feels like personal care "
👍
Vehicle: Toyota Corolla
Service Date: 09/13/2017
Review Created: 09/15/2017 07:31 AM
Jim W. on 09/15/2017
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Jim said this business always gets him in and out quickly. Their personnel are courteous and he never has any problems.
Vehicle: Ford F-150
Category: Service
Service Date: 09/06/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
Jeffrey S. on 09/15/2017
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Jeffrey said the staff did a good job and they let him look at this vehicle while it was on the rack.
Vehicle: Lexus ES 330
Category: Service
Service Date: 09/11/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
Ray S. on 09/15/2017
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Ray said this business took care of him.
Vehicle: Honda Pilot
Category: Service
Service Date: 09/11/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
DON G. on 09/13/2017
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"Great service "
Surpassed expectations and beat competitors price.
Vehicle: Lincoln MKS
Service Date: 09/11/2017
Review Created: 09/13/2017 05:39 AM
Irene B. on 09/12/2017
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Irene said the business treats her well, and they took care of her vehicle. They are nice and she has no problems with them.
Vehicle: Chrysler 200
Category: Service
Service Date: 09/07/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
JERRY F. on 09/11/2017
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"Chevy Siverado"
Love the on time service!
Vehicle: Chevrolet Silverado 1500
Service Date: 09/07/2017
Review Created: 09/11/2017 04:56 AM
Andy C. on 09/11/2017
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Andy said this business is fast and they get the work done right the first time.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 09/01/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Ernest R. on 09/11/2017
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Ernest said the staff are not good at calling their customers back like their competitors. He is used to the business calling him instead of him calling the business to find out when his vehicle will be ready.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 09/05/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Ken M. on 09/01/2017
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Ken said this business provided good quality service. He was in and out in a timely manner.
Vehicle: Chevrolet HHR
Category: Service
Service Date: 08/18/2017
Review Created: 09/01/2017
This review was collected via phone interview by Customer Research Inc.
RICK L. on 08/28/2017
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"Sterling Car Care takes good care of your vehicle"
one 'oops' - this is the Only one I remember in over 15 years of going here. When my donut was taken off & new tires were put on, the tech just put the 'donut' in my trunk. I would have thought with the excellent service they provide, it would have been 'tucked away' back in the trunk where it should be stored. Maybe I have been spoiled over the years, but it is usually 'that something extra' , service wise, that they are know for. Left me a little disappointed.
Vehicle: Mercury Milan
Service Date: 08/26/2017
Review Created: 08/28/2017 06:36 AM
Mark B. on 08/28/2017
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Mark said the employees completed the service on time. They called once the work was completed.
Vehicle: Chrysler 200
Category: Service
Service Date: 08/26/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
YVONNE M. on 08/25/2017
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"Sterling Car Care Oil Change"
Quick easy & done right.
Vehicle: Chrysler 200
Service Date: 08/23/2017
Review Created: 08/25/2017 05:26 AM
AL S. on 08/18/2017
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"Alignment & oil change"
I was referred to your business by Ben Beck. He trusts you & I trust him...so I called you!
Vehicle: Ford F-150
Service Date: 08/17/2017
Review Created: 08/18/2017 09:06 PM
CHRISTOPHER D. on 08/17/2017
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"Oil change"
This is the only place I go
Vehicle: Chrysler 300
Service Date: 08/14/2017
Review Created: 08/17/2017 01:02 PM
Kenneth S. on 08/14/2017
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Kenneth said it's the good service and it was quick.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 08/12/2017
Review Created: 08/14/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 278 in total