Sterling McCall Hyundai


Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

2123 Reviews

ReScore Reviews™ (48)

ReScore
Overall Rating 4.5208325/5Overall Rating 4.5208325/5Overall Rating 4.5208325/5Overall Rating 4.5208325/5rating 4.5208325
Original
Overall Rating 1.60417/5rating 1.60417rating 1.60417rating 1.60417rating 1.60417
90% Would Recommend
100% Business Response
Latest Review 39 minutes ago
Verified Customer on 09/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Helpful service"
Yes
Vehicle: 2011 Hyundai Elantra To
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/23/2017 07:14 AM
Geneva S. on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly customer service"
Despite being extremely busy everyone was very accommodating. My oil change was completed in a timely fashion and I received a complimentary car wash.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/23/2017 06:59 AM
Monique J. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service advisoWhat is your bank account # I am sendingr- Mike Hopkins he goes over and above to provide me with great service and courteous "
Service advisor- Mike Hopkins he is awesome and always provides great service. He takes personal care and makes sure my car is complete
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/22/2017 01:15 PM
Judith L. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleased"
I checked in with Mike at the Service desk. He was polite and had a pleasant demeanor. He explained the process and the approximate wait time. I was updated intermittently throughout the process. I was very pleased. My expectations were met.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/21/2017 07:25 PM
Timothy M. at Sterling McCall Hyundai responded on 09/22/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Sonya D. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Great Products! Great Service!"
From sales to service, I have always gotten the best from Sterling McCall Hyundai!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/21/2017 01:27 PM
Timothy M. at Sterling McCall Hyundai responded on 09/22/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Sedrick S. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change "
Mr. Mike Hopkins provided me with excellent service. He was extremely courteous and professional and he provided me with excellent information concerning my car.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/20/2017 05:48 PM
Timothy M. at Sterling McCall Hyundai responded on 09/21/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Cynthia C. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Hyundai Service in Houston"
I love Sterling McCall Hyundai because they always make time for me. I usually make an appointment, but sometimes things happen that you just don't expect. They are still reliable, dependable, professional and consistent with outstanding, friendly service. I don't get excuses like other dealers, I get quality service. This dealer is not close to me either, but I drive here for the impeccable service I receive. You need service on your Hyundai, ask for William Crabtree, excellent Service Advisor.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 11:12 AM
Timothy M. at Sterling McCall Hyundai responded on 09/21/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Laquitta M. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied Customer"
They are professional and keep you updated on your status
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/20/2017 05:47 AM
Timothy M. at Sterling McCall Hyundai responded on 09/20/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Edwin B. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courtesy"
Excellent place top to bottom
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/16/2017
Service Type: Repair
Review Created: 09/20/2017 05:34 AM
Timothy M. at Sterling McCall Hyundai responded on 09/20/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Frank R. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service providers"
Always get good service there. Service adviser C.L Rodgers is very, very helpful!
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 09/16/2017
Service Type: Repair
Review Created: 09/19/2017 08:23 PM
Timothy M. at Sterling McCall Hyundai responded on 09/20/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"In and out very quickley"
In and out quickley
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 06:31 PM
Timothy M. at Sterling McCall Hyundai responded on 09/20/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Mike was really helpful
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 02:06 PM
Timothy M. at Sterling McCall Hyundai responded on 09/20/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Andrea R. on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"outstanding"
Everything was fine.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/16/2017
Service Type: Repair
Review Created: 09/19/2017 01:31 PM
Timothy M. at Sterling McCall Hyundai responded on 09/20/2017

Thank you so much for taking the time to fill out our survey. Please know that these surveys are so very important to us and we are never satisfied until we earn 5 stars from every customer every time. With that said we know that customer feedback is essential to accomplishing that.. please call or email back when you get  a chance so we can discuss what we could have done better to earn that 5th star. We truly appreciate your business and look forward to serving you next time .

Sincerely ,

Tim Machuca
Service Manager
713-981-3943

Marvin H. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service advisor i had"
The service advisor i had was awesome. Although maintenance took 4 -5 hours for a battery change and oil change my advisor was very professional and took very good care of me.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/19/2017 07:24 AM
Timothy M. at Sterling McCall Hyundai responded on 09/20/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Maja O. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Santa Fe Sport"
Customer friendly
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/19/2017 06:58 AM
Timothy M. at Sterling McCall Hyundai responded on 09/20/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Justin S. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai"
.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/19/2017 05:50 AM
Timothy M. at Sterling McCall Hyundai responded on 09/19/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Mazhar K. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Cooperative staff"
yes
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 01:18 PM
Timothy M. at Sterling McCall Hyundai responded on 09/19/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
Good service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/18/2017 05:20 AM
Timothy M. at Sterling McCall Hyundai responded on 09/18/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

Verified Customer on 09/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly place "
Clean waiting areas
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/17/2017 08:45 PM
Timothy M. at Sterling McCall Hyundai responded on 09/18/2017

Thank you so much for taking the time to fill out our survey. Please know that these surveys are so very important to us and we are never satisfied until we earn 5 stars from every customer every time. With that said we know that customer feedback is essential to accomplishing that.. please call or email back when you get  a chance so we can discuss what we could have done better to earn that 5th star. We truly appreciate your business and look forward to serving you next time .

Sincerely ,

Tim Machuca
Service Manager
713-981-3943

Derek M. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Near by. Good people dedicated to their jobs."
Great
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/16/2017 08:15 PM
Timothy M. at Sterling McCall Hyundai responded on 09/18/2017

Thank you so much for taking the time to fill out our survey and for giving us a perfect score. We are truly passionate about providing 5 star service and are always appreciative of your feed back telling us that we were successful. We truly appreciate your business and look forward to serving you next time. 

Most grateful, 

Tim Machuca
Service Manager 
713-981-3943

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