business image

Stevens Creek Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,630 Reviews)
78
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
282
Total ReScores
4.5
ReScore Average
78
Net Promoter Score ®

Business Details

About

Stevens Creek Hyundai is located close to the 280 and 880 freeways in Santa Clara, CA. We are one of the premier Hyundai dealers in the Santa Clara / San Jose area. Call us today to schedule your next visit, or go to our website to schedule service appointments online! Stevens Creek Hyundai is located close to the 280 and 880 freeways in Santa Clara, CA. We are one of the premier Hyundai dealers in the Santa Clara / San Jose area. Call us today to schedule your next visit, or go to our website to schedule service appointments online!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(408) 249-1200

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 4:00 PM
Sun
closed
* Pacific Time (US & Canada)
4425 Stevens Creek Boulevard Santa Clara, CA 95051
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,630 Reviews)

Verified Customer
Cupertino, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/08/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent car service
I was waiting at the Hyundai service for 3 hours. They did not provide a shuttle service as promised, waited a very long time for the car to be returned and in spite of waiting the car was not cleaned as promised.
Not Recommended
Chris H. from Stevens Creek Hyundai responded on 06/10/2015 07:41 AM

Hi Rajesh,

I am sorry to hear your service has taken too long on your last visit. This is very important to us and we are working on hiring more support staff. I would like to turn around your poor experience. I would like to offer you a free wash and basic detail. Please email me a date and time you can bring in your vehicle Tuesday-Friday.

Thank you,

Chris Hansen
chris@stevenscreekhyundai.com

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.