I would not recommend this dealership to an enemy let alone a friend. After being told my oil change and tire rotation would be one and half to two hours it took three and half hours. I made an appointment 2 weeks in advance so I would not have to wait around and they did not even begin working on my vehicle until 2 hours after I had been on site. Finally they told me they were really busy, however I had been waiting outside and watching the mechanics as they loafed around the lot. I was told my rear brakes had worn down, not my front brakes(odd) and that I could have them replaced for $249 if I wanted to wait another hour or so. I told them no and proceeded to check out only to find that they were running a brake special of $199 that they did not offer to me. This dealership has damaged my vehicle, had my vehicle repaired for the same item 8 times and still doesn't offer promotions to all customers. I like my car but I regret ever buying it from Steven's Creek Hyundai. The only thing I can say nice about this dealership is they are polite in the Service Department I just wish they were better at service.

Not Recommended

John L. from Stevens Creek Hyundai responded on 07/30/2015 05:16 PM

Hello Mr. William Wright,

My name is John Le and I am the new Service Manager at Stevens Creek Hyundai. I understand your frustratiions and I am working on making changes to better serve valued clients like yourself. If you will allow us one more chance to service your vehicle. I will personally make sure you will be offered the latest coupons and have your vehicle done in a reasonable amount of time. Please don't hesitate to ask for me when you come in.

Thank You,
John Le
Service Manager
Stevens Creek Hyundai

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