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Stevens Creek Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,632 Reviews)
78

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
282
Total ReScores
4.5
ReScore Average
78
Net Promoter Score ®

Business Details

About

Stevens Creek Hyundai is located close to the 280 and 880 freeways in Santa Clara, CA. We are one of the premier Hyundai dealers in the Santa Clara / San Jose area. Call us today to schedule your next visit, or go to our website to schedule service appointments online! Stevens Creek Hyundai is located close to the 280 and 880 freeways in Santa Clara, CA. We are one of the premier Hyundai dealers in the Santa Clara / San Jose area. Call us today to schedule your next visit, or go to our website to schedule service appointments online!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(408) 249-1200

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 4:00 PM
Sun
closed
* Pacific Time (Us & Canada)
4425 Stevens Creek Boulevard Santa Clara, CA 95051
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,632 Reviews)

Verified Customer
Hayward, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/30/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Waste of time
I would not recommend this dealership to an enemy let alone a friend. After being told my oil change and tire rotation would be one and half to two hours it took three and half hours. I made an appointment 2 weeks in advance so I would not have to wait around and they did not even begin working on my vehicle until 2 hours after I had been on site. Finally they told me they were really busy, however I had been waiting outside and watching the mechanics as they loafed around the lot. I was told my rear brakes had worn down, not my front brakes(odd) and that I could have them replaced for $249 if I wanted to wait another hour or so. I told them no and proceeded to check out only to find that they were running a brake special of $199 that they did not offer to me. This dealership has damaged my vehicle, had my vehicle repaired for the same item 8 times and still doesn't offer promotions to all customers. I like my car but I regret ever buying it from Steven's Creek Hyundai. The only thing I can say nice about this dealership is they are polite in the Service Department I just wish they were better at service.
Not Recommended
John L. from Stevens Creek Hyundai responded on 07/30/2015 05:16 PM

Hello Mr. William Wright,

My name is John Le and I am the new Service Manager at Stevens Creek Hyundai. I understand your frustratiions and I am working on making changes to better serve valued clients like yourself. If you will allow us one more chance to service your vehicle. I will personally make sure you will be offered the latest coupons and have your vehicle done in a reasonable amount of time. Please don't hesitate to ask for me when you come in.

Thank You,
John Le
Service Manager
Stevens Creek Hyundai

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