Stevens Creek Hyundai is located close to the 280 and 880 freeways in Santa Clara, CA. We are one of the premier Hyundai dealers in the Santa Clara / San Jose area. Call us today to schedule your next visit, or go to our website to schedule service appointments online! Stevens Creek Hyundai is located close to the 280 and 880 freeways in Santa Clara, CA. We are one of the premier Hyundai dealers in the Santa Clara / San Jose area. Call us today to schedule your next visit, or go to our website to schedule service appointments online!
Verified CustomerGood Afternoon,
Hi my name is John Le and I am the new Service Manager here at Stevens Creek Hyundai. I would like to thank you for your feedback. We will definitely learn from it. I also wanted to apologize for an unpleasnt service experience. I understand it can be frustrating. If you give us another chance, I would like to offer a complimentary "FREE" oil change on your next service visit. We value all of our service custoomers like your self. Please allow us to show you how much we have improved. Have a nice weekend!
My Apologies,
John Le
Service Manager
Stevens Creek Hyundai
I took my 2014 Sonata in for the 15k service. I also had a tire leaking air. It took them 5-6 hours to get the work done. Upon pickup, I noticed the technician didn't talk about the leak. I had to ask him if he fixed the leak. He said the person working on the car didn't see any issues with the tire. I told him I have been losing air and receiving the warning light every week consistently for the past month! When he looked at the tires, the head of a huge silver nail was staring right at us! He apologized and took it to be repaired. I had to wait an additional half hour for that to be fixed.
Also, my car didn't get washed. When I told them to do it, they took my car and just sprayed it down. It was soaking wet and dirtier than when I brought it in!
Very poor service quality although their technicians are friendly. Doesn't help when you can't get the services you need done!!