I have been going here for service since my 2011 Elantra, but this visit will be my last. I went in for the 15,000 mile service and to check the tire pressure light at 10:45am. I was told the car would be ready around 2pm and took their shuttle service to wait at a cafe. I called them around 2:45pm because I had not received any phone calls or updates on my car. The adviser Bill called me back at 3pm to say that my car was done and that he'll send the shuttle driver over. I waited 45minutes with no phone calls or communication from anyone. Finally I called again at 3:45pm, asking about the shuttle. The lady who answered put me on hold and then told me that the shuttle driver was on his way. I told her that Bill had said he'll send someone at 3pm, and I had been waiting for 45 minutes. She didn't apologize - just repeated that he was on his way. The driver Marcos got me around 4pm, and I asked him if he had a lot of pickups and dropoffs. He said "No, not really." I told him about my long wait, and he at least apologized, saying that the office was busy and didn't notify him. When I got to the dealership, there were several people in the office and no customers - not that busy. Bill didn't apologize for the delay or ask how I was doing at all. In addition, I saw the lady calling another customer to tell them that their car was done and would be washed and ready for pickup in 20 minutes. Why didn't I receive any calls like that? I should have gotten such a call when my car was done, so that I could have time to catch the shuttle back while my car was being washed and not waste any time. When I got my car, the tire pressure light was still on, so it took another 10 minutes of milling around outside while Bill took my car back and figured out that it would turn off after I drove a few miles. The fact that I wasted almost 6 hours of my day for routine maintenance, most of which was preventable with a competent office staff, is ridiculous. I used to come here all the way from East Bay because I liked the service on my previous visits, but now I'll be going elsewhere.

Not Recommended

John L. from Stevens Creek Hyundai responded on 10/07/2015 09:24 AM

Good Morniing,

Thank you for your feedback. We can difinielty use your experience and learn from it. I also wanted to apologize for a bad service visit. Please call me at the number below. I would like to make it up to you.

My Apologies,
John Le
Service Manager
Stevens Creek Hyundai

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