Stevens Creek Hyundai is located close to the 280 and 880 freeways in Santa Clara, CA. We are one of the premier Hyundai dealers in the Santa Clara / San Jose area. Call us today to schedule your next visit, or go to our website to schedule service appointments online! Stevens Creek Hyundai is located close to the 280 and 880 freeways in Santa Clara, CA. We are one of the premier Hyundai dealers in the Santa Clara / San Jose area. Call us today to schedule your next visit, or go to our website to schedule service appointments online!
Verified CustomerGood Morning,
Thank you so much for taking the time to provide us with your feedback. I agree our department has taken a different turn this year. I am the new Service Manager and slowly turning things around to make us better serve valued customers like your self. I hope you stick with us and give us another chance to show you how we have improved on your next visit. I would also like to offer the odor be gone service as a courtesy service free of charge to you. I am also aksing if you would be so kind to give us a second chance at our rating of our dealer.
Warm Regards,
John Le
Service Manager
Stevens Creek Hyundai
When scheduled and listing all service i wanted, was told 2 hours.
Scheduled appointment (8am) and showed up 20 minutes early (7:40am). At that time was told the service will take 4 hours (12pm). Twice as long as the quote when scheduling.
After 1 hour (9am) seen my car was not being worked on and asked about it. At that time I was told it was next and it will be ready in 5 hours from my scheduled appointment (1pm).
Took my pre-paid rental car and came back after 5 1/2 hours from appointment (1:30PM). Car still not ready. Car ended up being ready at (2:20 pm) roughly. Total time for my 2 hour visit was 6 hours and 20 minutes. What was the point of scheduling an appointment if the service center is overbooked?
Also, complained a smell from the Air conditioner multiple times since i bought the car. This time around was sold a "odor be gone" service @ $103. For someone who has prepaid for maintenance at a much higher price tag, I would have thought this would be included. Not sure if this service even realy fixed the problem or just masked it temporarily. Waiting a few months to judge.
Overall very dissatisfied with my last visit. The only reason i will be back to the dealership is because i pre-paid for the visits. If this keeps up I will not visit after my pre-paid maintenance ends and will never visit the dealership again.