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Stevens Creek Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,632 Reviews)
78

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
282
Total ReScores
4.5
ReScore Average
78
Net Promoter Score ®

Business Details

About

Stevens Creek Hyundai is located close to the 280 and 880 freeways in Santa Clara, CA. We are one of the premier Hyundai dealers in the Santa Clara / San Jose area. Call us today to schedule your next visit, or go to our website to schedule service appointments online! Stevens Creek Hyundai is located close to the 280 and 880 freeways in Santa Clara, CA. We are one of the premier Hyundai dealers in the Santa Clara / San Jose area. Call us today to schedule your next visit, or go to our website to schedule service appointments online!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(408) 249-1200
Closing in 58 minutes
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 4:00 PM
Sun
closed
* Pacific Time (Us & Canada)
4425 Stevens Creek Boulevard Santa Clara, CA 95051
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,632 Reviews)

EH
gravatar
ERIC H.
San Jose, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/26/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
No service
My car has been at the dealership for 3.5 months and to my knowledge has still not been repaired. Last update I had was that they were reaching out to Hyundai support because they couldn't get car to start after engine repair. That was about 2 weeks ago. No update since. This place is terrible. They still have my car but I just got an invite to review the service I apparently received on the 22nd. Do not take car here for the engine recall.
Not Recommended
John L. from Stevens Creek Hyundai responded on 11/04/2015 09:40 AM

Good Mr, Holly

Thank you for your feedbackj. I left a message yesterday stating that the Field Service Engineer was here all day inspecting your vehicle. He came to the conclusion that the PCM (engine computer) needs to be replaced. This part is not part of the pending recall. However I explained due to your vehicle being here so long if HYundai came help. Great news, they approved to have the PCM replaced on your vehicle as a goodwill. I have already special ordered the part and expect it to arrive late this week or early next week to install. If you can be so kind and consider re-scoring our dealer I would greatly appreciate it. I will send it back for you to re-score.

Thank You
John Le
Service Manager
Stevens Crekk Hyundai
408-249-1200
ext 228

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