Stevens Creek Hyundai is located close to the 280 and 880 freeways in Santa Clara, CA. We are one of the premier Hyundai dealers in the Santa Clara / San Jose area. Call us today to schedule your next visit, or go to our website to schedule service appointments online! Stevens Creek Hyundai is located close to the 280 and 880 freeways in Santa Clara, CA. We are one of the premier Hyundai dealers in the Santa Clara / San Jose area. Call us today to schedule your next visit, or go to our website to schedule service appointments online!
I received terrible service by Service Center Staff at HYUNDAI STEVENS CREEK SERVICE DEPT. I took my car in for an oil change and a recall and for some warranty work where my car was making clunking noises from the suspension. I took the car in on a Friday and the advisor confirmed that the noise was coming from brakes and not the suspension, the technician stated that all bolts on suspension were tight. I informed them that the brakes were recently replaced and the shop that worked on the brakes confirmed that the noise was coming from the suspension and CONFIRMED that brakes were all in perfect condition. He advised to bring the car in for a warranty defect. I constantly requested updates from the advisor as the week went by and she would not reply nor give me any updates. 2 Days prior to getting the car back I went to the service and went on a test drive with a technician and he determined that "it is definitely not the brakes" meanwhile in the multipoint inspection it was documented that all brakes were faulty and recommended me to replace all rotors and pads. However, after that day they confirmed that it was the suspension components being loose and not tight as they had previously stated in their documents. It seems like they don't even inspect the cars but rather assume that issues as such come from somewhere else, meaning that the customer has to bear the cost of something that is not even the problem. That is very concerning. Although, I understand that mistakes happen, I had to take time of my day to come show the "experts" where the noise is coming from. I was left without updates and no car for over a week. On the last day, they informed me that it was determined that the warranty does not cover the bolts being loose or defective that the warranty covers only defective and faulty parts. If the parts are loose and no one else has worked on the suspension of the car before, they are defective and in most cases according to certified technicians, these parts (bolts) must be replaced as some of these bolts are one time use. Therefore, they charged me over $280 to tighten some loose bolts. That makes absolutely no sense and plus the lack of professionalism these people have, I would absolutely not recommend taking your car there. **AVOID YOURSELF THE INCONVENIENCES AND HEADACHES GOING THERE. GO TO ANOTHER DEALERSHIP WHERE THE CUSTOMER IS TREATED FARILY AND WITH RESPECT. MANAGER AT THIS LOCATION IS VERY RUDE AND DID NOT KNOW WHAT WAS DONE TO MY CAR NOR HOW THEY INSPECTED IT AND TROUBLESHOOTED ISSUES THE CAR HAD. THE ADVISOR PROVIDED ME WITH THE WRONG INFORMATION FOR AN ENTIRE WEEK AND DOCUMENTED ALL OF THIS ON THEIR REPORT.