ReScore Reviews™ (14)

ReScore
Overall Rating 4.2142871/5Overall Rating 4.2142871/5Overall Rating 4.2142871/5Overall Rating 4.2142871/5rating 4.2142871
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
91% Would Recommend
100% Business Response
Latest Review about 20 hours ago
Stefan D. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Chris did a great job"
Great job in a pinch
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/16/2017
Service Type: Repair
Review Created: 09/20/2017 11:50 AM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 09/20/2017

Thank you very much for the excellent survey.

Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Place with friendly face"
Very nice and friendly and they were done with my car in a timely fashion
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 08:34 PM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 09/20/2017

Thank you for your great response on the survey.

Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good servuce"
Yes
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 07:59 PM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 09/20/2017

You sent such a truly exceptional survey.Thank you very much.

CASEY L. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Over and above."
In less than an hour my recall was complete. Better yet, they washed my car and oil my hinges for free. Thank you.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 04:10 PM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 09/20/2017

I really appreciate the great response on the survey. Thank you

Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service "
Nice
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/18/2017 06:28 PM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 09/19/2017

I really appreciate the excellent survey . Thank you 

Kathryn A. on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Efficient service"
Came in for new keys and oil change. They noticed my brakes needed to be fixed and they fixed them.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/18/2017 05:49 PM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 09/20/2017

I am sorry it took so long to do the additional service for the brakes. Thank you for your response.

Ronald M. on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Fast friendly service"
To date, I have found suburban Hyundai to be very good at maintaining my 2015 Hyundai. Scheduled appointments are done quickly and effectively. The Service Advisor Chris is friendly and competent.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/18/2017 11:27 AM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 09/20/2017

Thank you for the response on the survey.

Letitia J. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"15000 car maintenance - sonata"
The service at Suburban is great and I love my Hyundai.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/17/2017 12:08 PM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 09/18/2017

I really appreciate the truly exceptional survey. Thank you 

Paulette H. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied Customer"
Always a good experience at his dealership
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/15/2017 05:25 PM
Chris L., Service Director at Suburban Hyundai responded on 09/16/2017

Always a pleasure working with the best customers!!

Thank you for your business!!

Chris Lange
Service Director
Suburban Hyundai of Troy
248-341-9900
clange@suburbancollection.com
Mary G. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Going over and above what is expected"
Highest marks
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/15/2017 05:28 AM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 09/15/2017

Thank you very much for the truly exceptional survey.

Chris L., Service Director at Suburban Hyundai responded on 09/16/2017

Thank you for the highest marks, we truly appreciate the 5 star review. 

I hope to see you at your next visit, enjoy the rest of the summer!!

Chris Lange
Service Director
Suburban Hyundai of Troy
248-341-9900
clange@suburbancollection.com
James Ellis L. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
The level of service is excellent. Also the interior and exterior of your vehicle is cleaned as well.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/14/2017 06:33 PM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 09/15/2017

I truly appreciate the great survey. Thank you .

Lequita L. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice experience "
5
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/14/2017 03:52 PM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 09/14/2017

Thank you for such a great response on the survey.

Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"replace a part"
They provided a good service in a timely manner.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/14/2017 11:41 AM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 09/14/2017

I really appreciate the great survey. Thank you very much.

Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department"
good, clean location with very nice technical people.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/14/2017 08:27 AM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 09/14/2017

Thank you for the great response on the survey.

Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Though service a bit slow, employees make up for it"
Free car wash, free movie ticket, refreshments, wifi while you wait. I just had a recall appointment and employees still treated me well. A bit slow, but I think it was because I had one of the later appointments in the day.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/12/2017 04:05 PM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 09/13/2017

Thank you very much for the response on the survey .

DOMINIC C. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2017 Elamtra"
Very good
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/12/2017 12:37 PM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 09/12/2017

Thank you for the truly exceptional survey.

Sharon D. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely and efficient work"
Five stars!
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/12/2017 11:36 AM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 09/12/2017

Very much appreciated the really good response on the survey.
Thank you 

Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff."
Quick and reliable
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/12/2017 11:26 AM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 09/12/2017

Thank you for the truly exceptional survey.

Shrikanth G. on 09/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly Representatives"
Good Job
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/12/2017 05:48 AM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 09/12/2017

I am sorry about the vacuuming. Please bring in at anytime and vacuum your vehicle properly. Sorry about any inconvenience.

Linda S. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very curteous aned professional staff!"
Visit is always a pleasant experience; work done in timely fashion; people friendly and enjoyable to work with.
Vehicle: 2005 Hyundai Santa Fe
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/12/2017 05:12 AM
0fe2f0661a49d4682e15286f0d54b7da?s=28
Jerry M. at Suburban Hyundai responded on 09/12/2017

Thank you very much for the great survey.

Displaying Review 1 - 20 of 559 in total