Thank you for taking my call Wednesday. Whenever we have a new vehicle in for oil & filter service, as part of the entry process, we always check the required filter, viscosity of oil and amount of oil required. If the vehicle requires a special filter/oil or oil in excess of the maximum included in the service as priced, we always make the additional requirement known before the vehicle goes into the shop. The coupon and promotional price used had a maximum of 5 of quarts as stated on the coupon. The Ford Edge requires 6 quarts. We are sorry for any confusion this may have caused and look forward to seeing you during your next visit!
512 W Northland Ave
Appleton, WI 54911