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The Ford Store of San Leandro

Average Score
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
1.8
(16 Reviews)
-100

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

The Ford San Leandro Lincoln is Family Owned Dealership Since 1991. Originally in Hayward Ca, We Moved To San Leandro in 2008. The Ford San Leandro Lincoln is Family Owned Dealership Since 1991. Originally in Hayward Ca, We Moved To San Leandro in 2008.

Categories
Car Dealer, Car Maintenance, New Car Dealer
Contact
(510) 352-2000
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
1111 Marina Blvd San Leandro, CA 94577

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

The Ford San Leandro Lincoln is Family Owned Dealership Since 1991. Originally in Hayward Ca, We Moved To San Leandro in 2008. The Ford San Leandro Lincoln is Family Owned Dealership Since 1991. Originally in Hayward Ca, We Moved To San Leandro in 2008.

Categories
Car Dealer, Car Maintenance, New Car Dealer
Contact
(510) 352-2000
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
1111 Marina Blvd San Leandro, CA 94577

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

The Ford San Leandro Lincoln is Family Owned Dealership Since 1991. Originally in Hayward Ca, We Moved To San Leandro in 2008. The Ford San Leandro Lincoln is Family Owned Dealership Since 1991. Originally in Hayward Ca, We Moved To San Leandro in 2008.

Categories
Car Dealer, Car Maintenance, New Car Dealer
Contact
(510) 352-2000
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
1111 Marina Blvd San Leandro, CA 94577
All Departments' Reviews
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
1.8
(16 Reviews)

LH
gravatar
Lindsay H.
Oakland, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/07/2015
verified customerVerified Customer
Category: Service
Poor follow up communication
Not only did the service guy NOT let me know when my car was ready, he failed to tell me pre-holiday closing times, so when I came to get my car, (after I called and was told it was ready) nobody was there. In addition, he told me that he would have photos of the damaged tire so I could contact the manufacturer for a refund. I left a message reminding him of that fact when I picked up my car and have never had a response.
The one GOOD thing was that Kathy in Accts Payable went well ABOVE AND BEYOND by opening the cashier's office, taking my payment, and providing me the paperwork and keys so I could get my car the day the service dept was closed. She deserves FIVE STARS! Thank you, Kathy.
Not Recommended
Warren M., Customer Relations Manager from The Ford Store of San Leandro responded on 01/09/2015 05:44 PM

Hello Lindsay Holzapple,
     I want to apologize for the miss communication during your last visit to our service department, and its great that Cathy was able to step and make things better for you. I have follow up with your advisor about the photos you speak of regarding a possible refund, and we will be contacting you about the matter. if you have further concerns please contact me via phone or email.

Sincerely,

Warren Mitchell | Customer Relations Manager
The Ford Store San Leandro Lincoln
510.352.2000 | F:510.347.4150
wmitchell@sanleandroford.com
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