I dropped my car off for an inspection with a small quarter sized crack in the driver side window. When I returned there was a crack along the entire length of the window. No one bothered to call. They just parked my car in the back like I wouldn't notice when I picked it up. The staff was very disrespectful when I went back in to ask about the crack. I was told it was probably a result of someone slamming the door. Yes that someone had to be a member of your staff. Then I was told it was bound to happen sooner or later like that justified things. That was my last visit if that's how they treat their customers.

Not Recommended

Mike C. from Tidewater Auto Electric responded on 03/17/2014 05:49 AM

When a side window glass has a "quarter sized" rock chip in it, a crack can develop and spread easily. Unless the glass is physically broken-it is not a rejectable state inspection item. We honestly do not know when the glass problem went from a chip to a crack. It may have happened when the vehicle was parked after inspection and the door was closed. Ms. Savage also admitted it got hit by a rock already the day before, which is not brought up in this review. We did not say "slamming" the door would cause that. We said shutting a door with the glass up and it already having a large chip in it can cause a crack to spread. This is an unfortunate situation for Ms. Savage but we cannot be responsible for a side glass that was already significantly damaged.

View all Reviews

Businesses Near You

Tidewater Complete Automotive