ReScore Reviews™ (5)

ReScore
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5rating 3.6rating 3.6
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
90% Would Recommend
100% Business Response
Latest Review about 13 hours ago
Ruth N. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Workers are very courteous and caring."
I'll be back plus I like Hyundai's
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/19/2017 06:40 AM
Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They do what they say and are courteous about it."
They do what they say and are courteous about it.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/17/2017 01:53 PM
Eric M. at Tipton Hyundai responded on 08/18/2017

Thank you for the great survey and the kind words about the staff. 

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great staff "
Thanks john and Eric for helping my family out.
Vehicle: 2009 Hyundai Tucson
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 01:16 PM
Eric M. at Tipton Hyundai responded on 08/18/2017

Thank you for the great survey! We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Norma M. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service of my Hyundai "
Even though the servicing took a whole day the fact that I was told it might, made the difference.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 01:45 PM
Eric M. at Tipton Hyundai responded on 08/15/2017

Thank you for the great survey!  We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Maria G. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change was completed timely "
Yes
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/13/2017 06:56 PM
Eric M. at Tipton Hyundai responded on 08/14/2017

Thank you for the great survey.  We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are professional and friendly."
Great!
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 08:02 PM
Eric M. at Tipton Hyundai responded on 08/14/2017

Thank you for the great survey and kind words about the staff.  We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
CORNELIO S. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Excellent service, professional & efficient!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 01:06 PM
Eric M. at Tipton Hyundai responded on 08/11/2017

Thank you for great survey and the kind words about Adam.  We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Verified Customer on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly and complete service experience"
all questions answered and all repairs explained
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/08/2017 01:50 PM
Eric M. at Tipton Hyundai responded on 08/08/2017

Thank you for the great survey and the kind words about the staff.  We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Verified Customer on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Maintainence very good"
Nicejob
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/08/2017 12:14 PM
Eric M. at Tipton Hyundai responded on 08/08/2017

Thank you for the great survey and the kind words.  We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Christian L. on 08/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good Service"
-
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 07/29/2017
Service Type: Repair
Review Created: 08/06/2017 10:04 PM
Eric M. at Tipton Hyundai responded on 08/07/2017

Thank you for the survey and the kind words about the staff.  A battery can slowly weaken over time or have an internal problem that manifests itself overnight.  Thanks again.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Alma V. on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tipton Hyundai"
The service representative was very nice and accommodating. I did have a couple of problems with the actual service done on the vehicle that forced me to return twice to the dealership for correction; and although I was a bit upset (about having to return) the service department manager made the experience less uncomfortable. I must commend his patience and understanding. I believe the problem on the mechanic side of the service needs a little improvement. I supposed they were trying to provide "fast" and overlooked the "accurate" service. All in all I am happy with the service provided and will continue going to Tipton to service my vehicle.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/06/2017 09:29 AM
Eric M. at Tipton Hyundai responded on 08/07/2017

Thank you for the great survey despite the fact that we did not do our very best during your last visit. Very sorry that we did not meet your expectations.   Thank you for your comments.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Verified Customer ReScore Review on 08/12/2017
ReScore
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"good"
Satisfied!
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 07/28/2017
Service Type: Maintenance
Review Created: 08/05/2017 07:54 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"not good"
No rhe job is not done well and takes long. No good customer service.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 07/28/2017
Service Type: Maintenance
Review Created: 08/05/2017 07:54 AM
Eric M. at Tipton Hyundai responded on 08/07/2017

Thank you for the comments concerning the work performed in our Body Shop.  I am very sorry we did not meet your expectations.   

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Esperanza D. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good attitude, clean, coffe, (missing the bread this time), nice people attending you."
yes
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 07/29/2017
Service Type: Maintenance
Review Created: 08/04/2017 04:39 AM
Eric M. at Tipton Hyundai responded on 08/07/2017

Thank you for the great survey and kind words about the staff.  We appreciate your business!  Some days the bread man does not show up and make a delivery, but we will try and have it on hand for your next visit.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Minerva S. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Well taken care of!"
They didn't take long for me to wait, was very satisfied with the service.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 07/27/2017
Service Type: Maintenance
Review Created: 08/02/2017 06:41 PM
Eric M. at Tipton Hyundai responded on 08/03/2017

Thank you for the great survey and the kind words about the staff!  We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Oscar D. on 07/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, quick, complete service"
Took my Sonata in for service and left feeling completely confident that my car was well taken care of
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 07/19/2017
Service Type: Maintenance
Review Created: 07/29/2017 10:18 AM
Eric M. at Tipton Hyundai responded on 07/31/2017

Thank you for the great survey and the kind words about our service department!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Jesus G. on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people, great service"
The service provided was done well and in a timely manner
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 07/22/2017
Service Type: Repair
Review Created: 07/25/2017 02:16 PM
Eric M. at Tipton Hyundai responded on 07/26/2017

Thank you for the great survey and the kind words about our staff!  We appreciate your business.

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Gabriela G. on 07/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"First service with no wash"
The customer service was good, and service to my car went fine. However, I brought it in a coupon for a free car wash and was told to keep it since the it was already included due it being the first service appointment. It does not appear my car was washed (i.e. bugs on hood, windshield, etc.).
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 07/18/2017
Service Type: Maintenance
Review Created: 07/24/2017 07:59 AM
Eric M. at Tipton Hyundai responded on 07/24/2017

Thank you for the survey.  I am very sorry that the wash was not done or if we did run it through the machine it was not done correctly.  I would be happy to re wash the vehicle for you at your convenience and can pick it up and deliver it back to you if that is more convenient for you. 
Thank you.  

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com

Verified Customer on 07/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very helpful "
Service is usually quick and very convenient as well as thoroughly.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/19/2017
Service Type: Maintenance
Review Created: 07/22/2017 03:43 PM
Eric M. at Tipton Hyundai responded on 07/24/2017

Thank you for the great survey and the kind words about the staff!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Brianna C. on 07/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service."
Great service.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/20/2017 06:21 PM
Eric M. at Tipton Hyundai responded on 07/21/2017

Thank you for the survey.  We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
Suleyda O. on 07/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service. "
Great service and really attentive staff
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 07/11/2017
Service Type: Repair
Review Created: 07/16/2017 08:25 PM
Eric M. at Tipton Hyundai responded on 07/17/2017

Thank you for the great survey and the kind words about the staff.   We appreciate your business!

Eric McClure
Service Manager
Tipton Hyundai
956-350-6030
ericm@tiptonmotors.com
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