Kodiak B. on 03/02/2017
"Do not go here"
According to their mission statement, if this is how they treat family, I feel sorry for their children. I told them this was the truck my dad had left me when he past away and OT meant a lot to me and they sure didn't seem to care. Went in for a fuel pump, no cars in the shop, said they couldn't get to me until tomorrow, the next day it took them until 3pm to have my vehicle fixed only to find that the u-joints were wrecked during the process. I asked if the accepted AAA for 10% off and they told me no, only to find out they had an in-store coupon of there own for 10% off which the service writer neglected to mention. To top things off, (no pun intended) I dropped it off with a full tank of gas and the next day there was only half a tank. I will never go back, and I strongly suggest others to do the same of they value there vehicle.
Service Date: 03/02/2017
Review Created: 03/02/2017 05:50 PM
JEFF T. on 03/01/2017
TOM A. on 02/27/2017
DAVID B. on 01/13/2017
BRUCE O. on 01/09/2017
JOHN B. on 12/31/2016
"The Team may change, but the Integrity remains at Top Level!"
This was a tire rotate and oil change, with a couple other 'add ons' which were accomplished in a very timely manner. The really fun part, is watching the team (shop) change faces, but Management and Integrity remains at an all time high!
Vehicle: Dodge Stratus
Service Date: 12/30/2016
Review Created: 12/31/2016 09:58 AM
DUANE I. on 12/28/2016
"Oil Change & Tire Rotation"
Windshield fluid not topped off, tire air pressure not checked to specifications, customer lounge lacked newspaper and fresh coffee not very user friendly
Vehicle: Nissan Pathfinder
Service Date: 12/27/2016
Review Created: 12/28/2016 08:47 AM
JULIE F. on 12/27/2016
PEGGY O. on 12/27/2016
DAVE T. on 12/18/2016
DONNA K. on 12/09/2016
JACK B. on 12/01/2016
MARY Q. on 11/27/2016
MICHAEL P. on 11/27/2016
i had just purchased tires from the Buffalo Tires Plus and was told I should be able to pick my car up on Friday pm. I told them Saturday morn would be fine as I would not be able to be there Friday afternoon. Was told "no problem" and they would call when the car was ready. NO CALL was received. I called around noon Saturday not done! called again at 4:00pm and was told it was done. They are not open on Sundays and if I did not make the call i would have had to walk to work on Monday as i start at 6:00am. If there was going to be a delay a phone call and / or voice mail message takes less then 2 minutes.
Vehicle: Chevrolet Cavalier
Service Date: 11/26/2016
Review Created: 11/27/2016 04:28 AM
MIKE W. on 11/26/2016
"Use different location "
My husband was quoted $270 for tires and alignment. Dropped the car off first thing Wednesday expecting it to be done in the afternoon. My son called around 3pm to check status where he was rudely told that they would call us when it was done and thanked him for calling to "check up" on him. They finally called right before closing to say they ordered the wrong size tires. They apologized and said they would take 1/2 off alignment and discount tires. When he went to pick up late Friday morning, they charged us $290 and his alignment is still off! That's why I drive further and use the Otsego location.
Vehicle: Nissan Sentra
Service Date: 11/25/2016
Review Created: 11/26/2016 09:51 AM
TAYA B. on 10/26/2016
"Exceptional Customer Service"
I had tires rotated and an oil change completed in about an hour and a half or less. They were done staff that day and was amazed at how fast it took. It was easy to get in. And the service is always pleasant. Emanuel always seems to go above and beyond. 😊
Vehicle: Volkswagen Beetle
Service Date: 10/19/2016
Review Created: 10/26/2016 03:08 PM
ROLLIN B. on 10/25/2016
ERIC G. on 10/18/2016
"The people that work there"
While I appreciate the kindness and clarity when I work with the pople there -- I was there for over 2 1/2 hours for what I was told was an hour and a half appointment -- and I did have an appointment -- I always do. This is not the first time either that it has taken significantly long. If I didn't feel that they did a good job and were honest with me -- I would probably find somewhere else.
Vehicle: Chrysler Town & Country
Service Date: 10/17/2016
Review Created: 10/18/2016 05:44 AM
JASON W. on 10/16/2016
Charles K. on 10/10/2016
We have been doing business with Tires Plus in Buffalo for over 25 years, and have always been very pleased with their service and their people.
Review Created: 10/10/2016 12:27 PM
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