ReScore Reviews™ (24)

ReScore
Overall Rating 3.1250008/5Overall Rating 3.1250008/5Overall Rating 3.1250008/5rating 3.1250008rating 3.1250008
Original
Overall Rating 2.08333/5Overall Rating 2.08333/5rating 2.08333rating 2.08333rating 2.08333
91% Would Recommend
100% Business Response
Latest Review about 15 hours ago
Nathanael K. on 03/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The whole team care about your car as soon as the car comes up to the lot."
The coffee for the waiting room and water available for the customers seems to make the time goes fast. Just wanted to make suggestion to have juice available incase there are children.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 03/21/2017
Service Type: Maintenance
Review Created: 03/23/2017 10:41 AM
Greg C. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good"
Thanks
Vehicle: 2006 Hyundai Santa Fe
Category: Service
Service Date: 03/20/2017
Service Type: Maintenance
Review Created: 03/22/2017 12:29 PM
William P. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"5 star"
good job
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 03/20/2017
Service Type: Maintenance
Review Created: 03/22/2017 12:21 PM
Cheryl L. on 03/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quick service?"
If you show up at the right time the line isn't too long, so the wait is acceptable. Too many times I have to either decide to wait more than 1 hour to get in or try again at a different time. Sometimes frustrating. The techs are great - courteous and professional.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 03/18/2017
Service Type: Maintenance
Review Created: 03/21/2017 12:56 PM
Amanda S. on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and easy "
They always have good advice for me and know all about my car.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 03/07/2017
Service Type: Maintenance
Review Created: 03/21/2017 12:50 PM
Marel C. on 03/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good job!"
All fluid levels are checked and the tire treads are checked.
Vehicle: 2003 Hyundai Accent
Category: Service
Service Date: 03/14/2017
Service Type: Maintenance
Review Created: 03/20/2017 04:40 PM
Verified Customer on 03/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick efficient service"
I cannot say enough about the wonderful staff at Olympia Titus-Will. Always helpful and friendly.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 03/16/2017
Service Type: Maintenance
Review Created: 03/20/2017 04:13 PM
DAY J. on 03/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Know their stuff"
The help did what was asked for in a timely manner with nice manners too.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 03/16/2017
Service Type: Maintenance
Review Created: 03/20/2017 03:17 PM
Verified Customer on 03/20/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"As long as my free oil changes are not revoked for waiting to get my tune up, then great, I will continue to recommend. If they are pulled, more than likely will not buy Hunydai again. "
I use to be totally satisfied with this place of service. Above and beyond in fact. Now-I'm not sure. We will see how it goes the next time I take my car in.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 03/16/2017
Service Type: Maintenance
Review Created: 03/20/2017 03:17 PM
Cooper W. on 03/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick easy friendly"
Quick easy friendly
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 03/13/2017
Service Type: Repair
Review Created: 03/19/2017 11:58 AM
Pamela M. on 03/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional Service"
I feel confident my 14 year old Elantra has been such a reliable car because of consistant service at Titus-Will Hyundai.
Vehicle: 2003 Hyundai Elantra
Category: Service
Service Date: 03/11/2017
Service Type: Maintenance
Review Created: 03/18/2017 07:04 PM
Joan G. on 03/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly people"
did a good job
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 03/11/2017
Service Type: Maintenance
Review Created: 03/17/2017 06:18 PM
JAMES R. on 03/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service!"
We love Titus-Will Hyundai of Olympia in all ways. The sales department is great and we have recommended them to our families and friends. We give this company 5 starts.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/28/2017
Service Type: Maintenance
Review Created: 03/17/2017 08:23 AM
Jenn B. at Titus-Will Hyundai responded on 03/17/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

Betty F. on 03/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional staff"
professional staff
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 03/14/2017
Service Type: Maintenance
Review Created: 03/16/2017 04:17 PM
Jenn B. at Titus-Will Hyundai responded on 03/17/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

Hussein E. on 03/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change..."
They did a good job.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 03/14/2017
Service Type: Maintenance
Review Created: 03/16/2017 02:59 PM
Jenn B. at Titus-Will Hyundai responded on 03/17/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

William C. on 03/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service!"
No issues, always resolve problems in a fast manner. Even more complex ones. Good inventory of parts to ensure timely repairs.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 03/10/2017
Service Type: Repair
Review Created: 03/15/2017 10:45 AM
Jenn B. at Titus-Will Hyundai responded on 03/17/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

Gayle D. on 03/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Professional, knowledgeable staff."
Quality, timely service. Will be back.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 03/10/2017
Service Type: Repair
Review Created: 03/14/2017 07:31 PM
Jenn B. at Titus-Will Hyundai responded on 03/17/2017

Thank you for your 4 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

Margaret E. ReScore Review on 03/17/2017
ReScore
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Surecritic checkman logo Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"update"
after calling 3 times this week i finally reached someone who said i would be receiving a partial refund. it's frustrating that i had to call 3 more times after i was told someone would contact me, but i'm satisfied with the resolution.
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 03/10/2017
Service Type: Maintenance
Review Created: 03/14/2017 12:57 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"very poor experience with customer service"
really disappointed the price was so much more than the quote and the lack of customer service after a complaint pretty much says you don't need my business
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 03/10/2017
Service Type: Maintenance
Review Created: 03/14/2017 12:57 PM
Jenn B. at Titus-Will Hyundai responded on 03/17/2017

Thank you for your feedback. I have discussed the issues you encountered with my staff and we will be revisiting our customer service process and your advisor will be contacting you regarding the price issue. I am sorry that the communication was poor and your visit was less than satisfactory.

Thank you,

Jen Backman

Dale S. on 03/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Service was exigent.
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 03/09/2017
Service Type: Maintenance
Review Created: 03/13/2017 02:51 PM
Jenn B. at Titus-Will Hyundai responded on 03/13/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

James F. on 03/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They seem to careThey"
They were very helpful, knowledgeable and efficient.
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 03/09/2017
Service Type: Maintenance
Review Created: 03/13/2017 12:50 PM
Jenn B. at Titus-Will Hyundai responded on 03/13/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

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