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Tom and Jerry's Auto Service

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(6 Reviews)
67
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Score Details

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Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
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ReScore Average
67
Net Promoter Score ®

Business Details

About

Since 1951, Tom & Jerry’s Auto Service has worked hard to deliver efficient and high-quality automotive maintenance and repair services to the Columbus community. Our ASE-certified and Napa Gold Program-certified auto technicians are prepared to diagnose, maintain, and repair your vehicle. Our goal is simple: to provide excellent Since 1951, Tom & Jerry’s Auto Service has worked hard to deliver efficient and high-quality automotive maintenance and repair services to the Columbus community. Our ASE-certified and Napa Gold Program-certified auto technicians are prepared to diagnose, maintain, and repair your vehicle. Our goal is simple: to provide excellent automotive maintenance and repair services thoroughly and efficiently.



We know that automotive maintenance and repair can be stressful, so we, Tom & Jerry’s Auto Service, strive to make your experience as easy as possible. We have a small waiting room with comfortable seats and Wi-Fi for your convenience. We also offer a drop-off service with pick-up and delivery within a 2-mile radius of the shop and 48-hour notice. Give us a call to schedule a drop-off. Tom & Jerry’s Auto Service works hard to meet your budget and treat our customers the way we want. We offer you competitive, up-front estimates and exceptional customer service. We work hard to meet your budget and won’t suggest any repair you don’t need. Give us a call and let owner Michael Shifflet and his crew of ASE-certified technicians care for you and your automotive maintenance and repair needs today.
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Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(614) 488-8507

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
1701 Kenny Rd Columbus, OH 43212
Tom and Jerry's Auto Service's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(6 Reviews)

CP
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CAYDEN P.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/12/2024
verified customerVerified Customer
0
Awful Experience
My Ohio State student dropped his car at Tom and Jerry's as we are out of town. They charged him $350 to evaluate the car and did not fix the issue. We called several times to gain additional information and asked to speak with a manager or the owner. We never received a call back and each time only spoke to the kind older gentleman that answers the phone. They took advantage of my son being a student and of us living out of town. We removed the car from the station and I would advise everyone not to take your car to this shop.
MIKE S. from Tom and Jerry's Auto Service responded on 03/12/2024 03:44 PM

Dear Cayden, We're very sorry to hear about the experience you and your son had at our service center. It's definitely not the level of service we aim to provide. We truly appreciate your feedback and will address the communication issues you encountered with our team. We understand the frustration and inconvenience this has caused. Please accept our sincere apologies and know that we take your concerns seriously. We would welcome the opportunity to discuss this matter further and find a resolution. Feel free to reach out to us at your convenience. We value your business and hope to regain your trust in the future. Best regards.

Offers and Posts
Thank you for the stellar review! 🌟 We pride ourselves on top-notch customer service and are thrilled to hear that we hit the mark! Your support means the world to us. 🚗#CustomerSatisfaction #StellarService
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🌟 Thank you for your outstanding support over the years! We're delighted to have helped diagnose the issue with your car and ensure a smooth ride. We appreciate your loyalty and trust! 🚗🔧 #TomandJerrysAuto #CustomerAppreciation
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🚗 Thank you for the 5-star review, Jeff! We're glad you appreciate our honest and efficient service. Keeping your car happy and your wallet happier is our priority! #CustomerSatisfaction #TomAndJerrysAuto
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Hey Molly, thanks for sharing your experience with us! We're glad to have been able to sort out those car troubles for you. 🚗💪 #HappyCustomer #AutoExperts
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Thanks for the glowing review, John-Scott! 🌟 We're thrilled to hear your oil light and bonging issue got the boot! We're always here to keep things running smoothly. #AutoService #HappyCustomers
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