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Tom's Automotive

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(13 Reviews)
72
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ReScore Reviews

ReScore
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Original Review
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ReScore Average
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Business Details

About

The Intel on Tom's Automotive in Fitchburg, MA
Tom Isenberg opened Tom's Automotive Inc. in Fitchburg, MA in 1998. He was tired of seeing auto repair customers being treated poorly and dishonestly in many cases. With his own auto repair shop, he was confident he could provide excellent automotive services at a fair price, while treating
The Intel on Tom's Automotive in Fitchburg, MA
Tom Isenberg opened Tom's Automotive Inc. in Fitchburg, MA in 1998. He was tired of seeing auto repair customers being treated poorly and dishonestly in many cases. With his own auto repair shop, he was confident he could provide excellent automotive services at a fair price, while treating people with the respect they deserve. Twenty years down the road, Tom's Automotive is known in the Fitchburg area for doing just that. We deliver quality work at an affordable price, as well as fast turnaround times. All our customers are treated with dignity and respect, and we maintain a clean and neat facility.
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Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(978) 343-8667

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
25 Summit St Fitchburg, MA 01420
Tom's Automotive 's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(13 Reviews)

JM
gravatar
James* M.
Fitchburg, MA
Honda Odyssey EX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2024
verified customerVerified Customer
9
small coolant leak
a small coolant leak two years ago was a quick fix by another shop: bypassed intercooler, my van is not driven much nor for long distances. Finally, this year, that corroded intercooler caused a leak in radiator and also one cooling fan shroud. A $25 quickfix, resulted in a $812 repair today. The quickfix got me through 2 years, but Tom's thorough repair will keep this 2000 Honda Odyssey running cool for hopefully another 20+ years. Tom has help keep this van running for many years, at least 10 years past it's graveyard. Its cheaper for me to repair this type to get another year or so, then to buy another 3rd vehicle that'll rust away sitting idle. I wish labor rate was cheaper than it is.
The Team A. from Tom's Automotive responded on 05/10/2024 04:06 AM

Dear valued customer, We're glad to have been able to address the cooling system issues on your 2000 Honda Odyssey. It's great to hear that the quick fix served you well for two years, but we're even more thrilled to have provided a thorough repair that will keep your van running cool for many more years to come. Your trust in us to keep your vehicle running smoothly is truly appreciated. We understand that repair costs can be a concern, and we always aim to provide the best value for the quality of service we offer. Thank you for choosing Tom's Automotive and for taking the time to share your experience with us. Warm regards, Tom's Automotive

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