Town Center Automotive


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

498 Reviews

99% Would Recommend
Latest Review 11 days ago
Karen W. on 08/12/2017
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" Vehicle inspection"
In and out in under 30 minutes
Vehicle: Honda Odyssey
Service Date: 08/11/2017
Review Created: 08/12/2017 09:22 PM
Joe M. on 08/12/2017
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"Great Service "
Honest mechanics and the owner is family oriented. Great experience.
Vehicle: Nissan Altima
Service Date: 08/10/2017
Review Created: 08/12/2017 12:00 PM
Johnny S. on 07/31/2017
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Johnny said Ross and his team do a great job for him every time he goes in.
Vehicle: Ford Excursion
Category: Service
Service Date: 07/27/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Julia B. on 07/31/2017
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Julia said the staff did a good job.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 07/14/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Anthony H. on 07/29/2017
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Anthony said everything went smoothly.
Vehicle: Buick LaCrosse
Category: Service
Service Date: 07/21/2017
Review Created: 07/29/2017
This review was collected via phone interview by Customer Research Inc.
John M. on 07/27/2017
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"Consistently Great"
No matter what your vehicle needs done, Ross gets it done quickly and economically.
Vehicle: Jeep Patriot
Service Date: 07/26/2017
Review Created: 07/27/2017 05:10 AM
Scott A. on 07/22/2017
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Scott said this business met every expectation he had.
Vehicle: GMC Yukon
Category: Service
Service Date: 07/20/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
CHARLES M. on 07/21/2017
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"Quick fix"
Abraham & the gang did an expeditions job as usual. Faulty headlight bulb diagnosed, ordered & replaced within a couple hours. Great work!
Vehicle: Jaguar X-Type
Service Date: 07/14/2017
Review Created: 07/21/2017 06:53 AM
John P. on 07/20/2017
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John said this business was personable. They are a great bunch of guys.
Vehicle: Pontiac G6
Category: Service
Service Date: 07/18/2017
Review Created: 07/20/2017
This review was collected via phone interview by Customer Research Inc.
Darrell L. on 07/18/2017
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"Overview:"
Such a great location for me. Very friendly people. Always get my vehicle done in a timely matter. Also very clean waiting and shop area.
Vehicle: Ford F-150
Service Date: 07/14/2017
Review Created: 07/18/2017 06:49 AM
Herman S. on 07/13/2017
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Herman said it was quick service. They got him in and out.
Vehicle: Chevrolet Monte Carlo
Category: Service
Service Date: 07/11/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
Kevin F. on 07/10/2017
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Kevin said he knows the owner. He did a good job.
Vehicle: Mercedes-Benz CLS63
Category: Service
Service Date: 06/28/2017
Review Created: 07/10/2017
This review was collected via phone interview by Customer Research Inc.
Elizabeth P. on 07/01/2017
Recommended badge inactive Recommended
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Elizabeth said she was charged $8.00 more for labor than was quoted to replace the headlight on her vehicle. She was also charged an additional $5.00 hazard fee, and they charged sales tax on the labor.
Vehicle: Mercedes-Benz R350
Category: Service
Service Date: 06/29/2017
Review Created: 07/01/2017
This review was collected via phone interview by Customer Research Inc.
Ross S. at Town Center Automotive responded on 07/03/2017

Hello Elizabeth,

We deeply apologize you do not feel taken care of. Please understand initial estimate was a quote and not an exact figure amount, as discussed prior to vehicle coming in. The hazard fee is affiliated with "shop supplies" as every shop has them. As far as labor, the labor is never taxed. The only reason tax is on the ticket is for the Headlight bulb and taillight bulb. We apologize if that was not explained correctly. Town Center strives to provide the best customer service possible and we would like to resolve this situation. You can contact us at 281-367-5959. Thank you very much and have a great day.

Larry H. on 06/27/2017
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Larry said his service at this business was good and quick. The staff was kind and he would recommend them to others.
Vehicle: Nissan Titan
Category: Service
Service Date: 06/23/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Shane C. on 06/26/2017
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Shane said it was service. The timing was good.
Vehicle: Dodge Pickup
Category: Service
Service Date: 06/23/2017
Review Created: 06/26/2017
This review was collected via phone interview by Customer Research Inc.
Jorge P. on 06/24/2017
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Jorge said the business provides excellent work.
Vehicle: Dodge Pickup
Category: Service
Service Date: 06/09/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Arnold on 06/23/2017
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Arnold said the business is good and reliable. He knows he will get good service.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 05/30/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Azeobb K. on 06/21/2017
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Azeobb said everything went smoothly, they were fast and the service was good.
Vehicle: Acura TL
Category: Service
Service Date: 06/13/2017
Review Created: 06/21/2017
This review was collected via phone interview by Customer Research Inc.
Jeremiah F. on 06/15/2017
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Jeremiah said the business was courteous and they also provided good service.
Vehicle: Hyundai Genesis
Category: Service
Service Date: 06/12/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Marty B. on 06/07/2017
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Marty said this business is excellent, fast, they do great work and it is a pleasure going there.
Vehicle: Mercedes-Benz ML350
Category: Service
Service Date: 06/02/2017
Review Created: 06/07/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 498 in total