Towne Ford


Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

2035 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
97% Would Recommend
Latest Review 1 day ago
DENNIS H. on 09/21/2017
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"No waiting able to service my truck immediately "
I don't like going to a "quick lane" and being told oh your going to have to wait an hour an a half till we can get you in anytime I go to the orchard park branch they immediately take my truck right in it's perfect.
Vehicle: Ford F-150
Category: Vehicle Check-Up - Quick LanePerform a thorough inspection of fluids, wipers, battery, tires, brakes, safety systems, and components.
Service Date: 09/21/2017
Review Created: 09/21/2017 02:23 PM
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Steve Y. at Towne Ford responded on 09/22/2017

Thank you Dennis! We are glad that you like coming to see us and we hope you are loving your F-150!

JASON O. on 09/21/2017
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"Customer service"
I was in quickly, advised appropriately, and the work was done correctly.
Vehicle: Ford Fusion
Category: Vehicle Check-Up - Quick LanePerform a thorough inspection of fluids, wipers, battery, tires, brakes, safety systems, and components.
Service Date: 09/01/2017
Review Created: 09/21/2017 09:22 AM
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Steve Y. at Towne Ford responded on 09/22/2017

Thank you Jason, we hope everything is going great with your Fusion!

DAVID M. on 09/21/2017
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"The service and sales are great"
The service was great
Vehicle: Ford Fusion
Category: THE WORKS-LUBE,OIL,AND FILTER CHANGE,ROTATE TIRES AND CHECK BRAKES,PERFORM MULTI-POINT INSPECTION.
Service Date: 09/20/2017
Review Created: 09/21/2017 08:32 AM
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Steve Y. at Towne Ford responded on 09/22/2017

Thank you David! We hope you enjoy your Fusion.

KENNETH G. on 09/21/2017
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"The Works"
Very Little Wait
Vehicle: Ford F-150
Category: Up to 5 quarts of Motorcraft Synthetic Blend Oil, Motorcraft Oil Filter, Multi-Point Inspection, and Tire Rotation.
Service Date: 09/20/2017
Review Created: 09/21/2017 03:25 AM
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Steve Y. at Towne Ford responded on 09/22/2017

Thank you for reviewing Towne Ford! We really appreciate your feedback.

BARBARA C. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick Lane"
Great employees!
Vehicle: Ford Escape
Category: [NYSI] New York State Safety Inspection
Service Date: 09/19/2017
Review Created: 09/19/2017 06:14 PM
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Steve Y. at Towne Ford responded on 09/20/2017

Thank you for your positive feedback! It is always appreciated.

JOSEPH S. on 09/19/2017
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"I trust them!! professional!"
Great!
Vehicle: Ford Fusion
Category: CusT states leaking fluid front engine compartment
Service Date: 09/18/2017
Review Created: 09/19/2017 05:30 PM
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Steve Y. at Towne Ford responded on 09/20/2017

We are glad we have your trust in our service! We look forward to seeing you again in the future!

WILLIAM S. on 09/19/2017
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"In just a few words "GREAT""
Been dealing with Towne Ford for many years and the staff is very nowlegible.
Vehicle: Ford F-150
Category: THE WORKS-LUBE,OIL,AND FILTER CHANGE,ROTATE TIRES AND CHECK BRAKES,PERFORM MULTI-POINT INSPECTION.
Service Date: 09/16/2017
Review Created: 09/19/2017 04:32 PM
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Steve Y. at Towne Ford responded on 09/20/2017

Thank you William your kind review. We value your feedback and look forward to seeing you again in the future.

TIMOTHY S. on 09/19/2017
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"Quick Lane"
Jeff Krzyzanowski turned an anticipated terrible day into something very pleasant. Jeff is very professional & has a special ability to calm customers. This talent kept myself & every customer at ease while at Town Ford Quick Lane. Thank you...
Vehicle: Ford F-150
Category: Vehicle Check-Up - Quick LanePerform a thorough inspection of fluids, wipers, battery, tires, brakes, safety systems, and components.
Service Date: 09/18/2017
Review Created: 09/19/2017 06:37 AM
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Steve Y. at Towne Ford responded on 09/20/2017

Timothy, Jeff and everybody at Quicklane thank you for your positive feedback! We are glad that you had a happy experience with us and we hope you will come see us again if you need anything else.

CAROL C. on 09/19/2017
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"Great service!"
Oil change recently. Awesome service!
Vehicle: Ford Expedition
Category: Up to 5 quarts of Motorcraft Synthetic Blend Oil, Motorcraft Oil Filter, Multi-Point Inspection, and Tire Rotation.
Service Date: 09/06/2017
Review Created: 09/19/2017 06:23 AM
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Steve Y. at Towne Ford responded on 09/20/2017

Thank you for your positive feedback Carol!

Verified Customer on 09/19/2017
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"Excellent Customer Service!"
Always a great experience
Vehicle: Ford E350
Category: New York State - INSPECTION-SAFETY AND EMMISSION
Service Date: 09/18/2017
Review Created: 09/19/2017 05:23 AM
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Steve Y. at Towne Ford responded on 09/20/2017

Thank you for your positive feedback!

PETER M. on 09/18/2017
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"Great atmosphere super people"
Waiting for service customers and TOWNE employees engaged in an informative, humorous, and friendly conversation. I left having made new friends and very pleased with the service.
Vehicle: Ford Focus
Category: Vehicle Check-Up - Quick LanePerform a thorough inspection of fluids, wipers, battery, tires, brakes, safety systems, and components.
Service Date: 09/14/2017
Review Created: 09/18/2017 08:46 PM
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Steve Y. at Towne Ford responded on 09/20/2017

Thank you Peter for sharing your positive experiences that you have had with us. We hope that you will come see us again if you need anything else!

KEVIN C. on 09/18/2017
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"Great service"
A quality, professional service department
Vehicle: Ford Focus
Category: REPLACE FRONT BRAKE PADS AND ROTORS
Service Date: 09/12/2017
Review Created: 09/18/2017 08:03 PM
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Steve Y. at Towne Ford responded on 09/20/2017

Thank you Kevin for rating us 5 stars! We are glad that we were able to help you in the best ways we could.

JAMES G. on 09/18/2017
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"Excellent customer service"
Excellent customer service, quick turn around. Highly recommend Towne Automotive Group!
Vehicle: Ford Super Duty F-350 SRW
Category: CUST STATES HESITATES TO START,HEARS CLICKING NOISE LIKE POSSIBLE WEAK BATTERY,HAS NOT HAD TO JUMP START,ELECTRICAL CHECK AND ADVISE
Service Date: 09/05/2017
Review Created: 09/18/2017 06:10 PM
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Steve Y. at Towne Ford responded on 09/20/2017

Thank you James for recommending our dealership! We are happy to know that you have a positive experience when you deal with us. We hope to see you again.

EDWARD H. on 09/18/2017
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"Great service at a reasonable price !"
Pat O'Connor at Towne Jiffy Lube and his group do a terrific job always ! He should get a raise !
Vehicle: Ford Explorer
Category: Up to 5 quarts of Motorcraft Full Synthetic Oil, Motorcraft Oil Filter, Multi-Point Inspection, and Tire Rotation.
Service Date: 09/11/2017
Review Created: 09/18/2017 04:25 PM
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Steve Y. at Towne Ford responded on 09/20/2017

Thank you Edward for giving a positive input on our employee's!

PATRICK O. on 09/18/2017
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"Great service"
Great same day service
Vehicle: Ford Focus
Category: Vehicle Check-Up - Quick LanePerform a thorough inspection of fluids, wipers, battery, tires, brakes, safety systems, and components.
Service Date: 08/31/2017
Review Created: 09/18/2017 02:10 AM
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Steve Y. at Towne Ford responded on 09/18/2017

Thank you for leaving us your positive feedback Patrick, it is always appreciated.

NANCY H. on 09/15/2017
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"Great service, Fabulous sales Person Joe Bauer"
My salesman Joe Bauer is always very helpful and HONEST when helping me pick a car. Feel like he is helping a family member.
Vehicle: Ford Edge
Service Date: 08/31/2017
Review Created: 09/15/2017 04:12 AM
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Steve Y. at Towne Ford responded on 09/15/2017

Nancy, Joe Bauer and the rest of Towne Ford thank you for your positibe feedback. We hope you love your Edge! 

CASEY G. on 09/14/2017
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"Oil change "
Towne has always been reliable and punctional. Wouldn't wanna take my car anywhere else, thanks guys!
Vehicle: Ford Focus
Category: Up to 5 quarts of Motorcraft Synthetic Blend Oil, Motorcraft Oil Filter, Multi-Point Inspection, and Tire Rotation.
Service Date: 08/30/2017
Review Created: 09/14/2017 10:28 AM
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Steve Y. at Towne Ford responded on 09/15/2017

Thanks Casey for making Towne your sole provider of vehicle service, that is what we love to hear! We look forward to seeing you again in the future!

JOHN S. on 09/14/2017
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"Great service "
Very good customer service. Pays close attention to details.
Vehicle: Ford Edge
Category: Up to 5 quarts of Motorcraft Full Synthetic Oil, Motorcraft Oil Filter, Multi-Point Inspection, and Tire Rotation.
Service Date: 08/31/2017
Review Created: 09/14/2017 08:30 AM
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Steve Y. at Towne Ford responded on 09/15/2017

Thank you for your positive feedback John, we hope we can help you with anything else you may need on your Edge in the future!

KARIN M. on 09/13/2017
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"Great Service"
I have always been pleased with the service I get from Brians team. They are very kind and answer my questions with out getting frustrated with me. twice a year I get the works done and have my car checked before going on long road trips. When they have found little things wrong I was pleased with the cost and the efficiency of getting it fixed. They have been honest with me as my son usually tells me what needs to be done before I have them look at it. I was wporried that taking it to a dealer would be too expensive but It wasn't and I fell I can trust them which is important.
Vehicle: Ford Fusion
Category: THE WORKS-LUBE,OIL,AND FILTER CHANGE,ROTATE TIRES AND CHECK BRAKES,PERFORM MULTI-POINT INSPECTION.
Service Date: 08/29/2017
Review Created: 09/13/2017 11:23 AM
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Steve Y. at Towne Ford responded on 09/13/2017

Were glad that you can have trust in the service that we provide you Karin. Brian and his team do there very best to make sure that every customers leaves without any doubt in the customers minds. We hope that you will choose us again the next time you need help with anything!

JAMES S. on 09/13/2017
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"The works"
I brought my edge in for the works and they changed the oil and checked everything for my trip to Florida in a timely manner. They were very pleasant and helpful as always.
Vehicle: Ford Edge
Category: THE WORKS-LUBE,OIL,AND FILTER CHANGE,ROTATE TIRES AND CHECK BRAKES,PERFORM MULTI-POINT INSPECTION.
Service Date: 08/22/2017
Review Created: 09/13/2017 11:10 AM
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Steve Y. at Towne Ford responded on 09/13/2017

James, were so glad that you had a great experience with us. We hope you are enjoying you Edge!

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