Towne Hyundai Orchard Park


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

1309 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 4.7142857/5Overall Rating 4.7142857/5Overall Rating 4.7142857/5Overall Rating 4.7142857/5rating 4.7142857
Original
Overall Rating 2.1428543/5Overall Rating 2.1428543/5rating 2.1428543rating 2.1428543rating 2.1428543
98% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Verified Customer on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasant Painless Service"
professional and courteous staff, service done right and in time promised
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/19/2017 07:57 PM
Pamela R. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Patrick"
Yes
Vehicle: 2010 Hyundai Accent
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/19/2017 05:14 PM
Paul S. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"PLS Review"
Response time
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/19/2017 02:57 PM
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone I deal with is courteous and explains the problem and the fix with mt car"
The best dealer to have service done on my car. Mike is the best.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 12:31 PM
Denise G. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"THE PEOPLE THERE GREAT"
OUTSTANDING SERVICE & PARTS DEPARTMENT
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 11:34 AM
Daniel S. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Aim to please"
First off, I love my Santa Fe, it's a great dependable vehicle. When I do bring it in for service, everything is done in a timely and professional manner. I was waiting for parts to come, communication was excellent, scheduling went without a hitch and the actual appointment was on time and as per time estimate.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 10:49 AM
Michael K L. at Towne Hyundai Orchard Park responded on 08/18/2017

VERY HUMBLY - THANK YOU!!
THE HYUNDAI SERVICE TEAM

Joelle W. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service "
Love Towne Hyundai!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 10:37 AM
Michael K L. at Towne Hyundai Orchard Park responded on 08/18/2017

THANK YOU JOELLE, APPRECIATE THE FAMILY BUSINESS!!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM

Catherine S. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
service completed in time frame quoted very happy
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/18/2017 06:17 AM
Michael K L. at Towne Hyundai Orchard Park responded on 08/18/2017

OUR GOAL - EVERY TIME
THANK YOU!!
THE HYUNDAI SERVICE TEAM

Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Staff and service
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/18/2017 01:34 AM
Michael K L. at Towne Hyundai Orchard Park responded on 08/18/2017

THANK YOU VERY MUCH, APPRECIATE THE RESPONSE!!
THE HYUNDAI SERVICE TEAM

Dianna H. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"customer service and efficient work"
Four Stars
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/17/2017 10:37 AM
Michael K L. at Towne Hyundai Orchard Park responded on 08/17/2017

NICE TO HAVE YOU BACK!!
MIKE LUCE &
THE HYUNDAI SERVICE TEAM

Thomas K. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good work"
Repair was done in a timely, courteous manner.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 09:16 AM
Michael K L. at Towne Hyundai Orchard Park responded on 08/17/2017

THATS OUR AIM!
THANK YOU
THE HYUNDAI SERVICE TEAM

Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"recent service"
excellent service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 06:36 PM
Michael K L. at Towne Hyundai Orchard Park responded on 08/17/2017

THANKS FOR THE NICE COMMENT!!
MUCH APPRECIATED!
THE HYUNDAI SERVICE TEAM

Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The folks I did business with were very freindly and exteamly helpful."
All requested services were completed on time and were done expertly.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 11:06 AM
Michael K L. at Towne Hyundai Orchard Park responded on 08/17/2017

APPRECIATE YOUR COMMENTS, THANK YOU VERY MUCH!
THE HYUNDAI SERVICE TEAM

Evelyn V. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional "
Always professional and work is always complete as stated
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:50 AM
Michael K L. at Towne Hyundai Orchard Park responded on 08/16/2017

WE APPRECIATE YOUR COMMENTS. THANK YOU!!
THE HYUNDAI SERVICE TEAM

Verified Customer on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service "
Initial appointment was done in a timely manner and they figured out the problem and ordered the part. However once the part came in I was not called as promised, and I chose to call and check on the status myself. Once part was in I had to schedule another appointment which was 5-6 days out which I thought was inconvenient considered I already had an appointment to daliagbose the problem. I guess I figured they would work to fit me in as soon as possible to get my car repaired instead of having me wait 5 days or so.
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 11:42 AM
Michael K L. at Towne Hyundai Orchard Park responded on 08/16/2017

THANK YOU FOR YOUR RESPONSE. WE WILL ACTUALLY TRY AND GET YOU BACK WITH THE SAME TECHNICIAN WHO ORDERED THE PART. THEY WOULD BE FAMILIAR WITH THE CONCERN, AND PARTS ORDERED. HOWEVER WE SHOULD HAVE TRIED TO BOOK THE APPT BEFORE YOU LEFT, OUR MISTAKE - SORRY FOR THE INCONVENIENCE IT CAUSED.
MIKE LUCE
THE HYUNDAI SERVICE TEAM

Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 07/29/2017
Service Type: Maintenance
Review Created: 08/15/2017 06:00 AM
Michael K L. at Towne Hyundai Orchard Park responded on 08/15/2017

THANK YOU, ALWAYS NICE TO HEAR!
THE HYUNDAI SERVICE TEAM

Jeremy P. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great service at Towne!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/14/2017 04:52 PM
Michael K L. at Towne Hyundai Orchard Park responded on 08/15/2017

ALWAYS OUR PLEASURE - THANK YOU!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM

James O. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Friendly service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/14/2017 02:14 PM
Michael K L. at Towne Hyundai Orchard Park responded on 08/15/2017

THANK YOU FOR USING OUR QUICK LANE SERVICE!!
THE HYUNDAI SERVICE TEAM

Richard E. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service department!"
I 'Veblen take my my Hyundai Elantras to Towne Hyundai of Orchard Park since 2012, and they have never failed to do things right!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/12/2017 05:29 AM
Michael K L. at Towne Hyundai Orchard Park responded on 08/14/2017

OUR PLEASURE, THANK YOU
MIKE LUCE
THE HYUNDAI SERVICE TEAM

Marianne C. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good!"
Good!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/12/2017 05:23 AM
Michael K L. at Towne Hyundai Orchard Park responded on 08/14/2017

THANK YOU!!
THE HYUNDAI SERVICE TEAM

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