Toyota of Puyallup


Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

8461 Reviews

95% Would Recommend
Latest Review about 3 hours ago
NICK L. on 03/25/2017
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"My oil change"
great coffee while waiting!
Vehicle: TOYOTA TACOMA
Category: Service
Service Date: 03/16/2017
Review Created: 03/25/2017 06:17 AM
FREDRICK T G. on 03/24/2017
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"Fred is a wonderful service adviser"
T.O.P. is the best, never have had a issue. no better place, for the service I get, I feel like royalty. thank you.
Vehicle: TOYOTA AVALON
Category: Service
Service Date: 03/16/2017
Review Created: 03/24/2017 02:37 PM
REBECCA S. on 03/24/2017
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"great service"
Toyota of puyallup was willing to work with my insurance company which wasn't a smooth transaction. Laurie has been great with communicating with me on updates.
Vehicle: TOYO TACO
Category: Sales
Sales Date: 03/16/2017
Review Created: 03/24/2017 07:22 AM
CHRISTINE L B. on 03/23/2017
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"Friendly Helpful Well Organized"
I would do business with them in the future.
Vehicle: TOYO HIGHLN
Category: Sales
Sales Date: 03/16/2017
Review Created: 03/23/2017 04:57 PM
Kerry S., President & General Manager at Toyota of Puyallup responded on 03/23/2017

Thank you for allowing us to earn your business, Christine. We appreciate your kind words, and we hope you love your new vehicle. Congrats!


Kerry Sawyer
President & General Manager
Toyota of Puyallup
LES D J. on 03/22/2017
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"New car detailing"
I was happy with the way the job was completed. Everything done right
Vehicle: TOYO TUND
Category: Sales
Sales Date: 03/13/2017
Review Created: 03/22/2017 02:51 PM
Kerry S., President & General Manager at Toyota of Puyallup responded on 03/23/2017

Thank you for taking the time to leave us such a great review, Les. We're thrilled to hear you had such a positive experience, and we look forward to working with you again. Take care!

Kerry Sawyer
President & General Manager
Toyota of Puyallup
Ellen H. on 03/17/2017
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"Maintenance service"
Every employee I dealt with was pleasant and polite. Waiting room was clean and bright. I was asked if I wanted additional work done over my initial order when problem was found. No big $ surprises. Work was done quickly. I am a happy customer.
Vehicle: TOYOTA CAMRY
Category: Service
Service Date: 03/08/2017
Review Created: 03/17/2017 03:49 PM
Kerry S., President & General Manager at Toyota of Puyallup responded on 03/20/2017

We appreciate your business, Ellen. Thank you for your great review!

Kerry Sawyer
President & General Manager
Toyota of Puyallup
Gary H. on 03/16/2017
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"Customer come first."
Customer come first. Great waiting room.
Vehicle: TOYOTA AVALON
Category: Service
Service Date: 03/09/2017
Review Created: 03/16/2017 01:16 PM
Kerry S., President & General Manager at Toyota of Puyallup responded on 03/16/2017

Thank you for the 5 star rating, Gary. We appreciate your business!


Kerry Sawyer
President & General Manager
Toyota of Puyallup
SUSAN D W. on 03/16/2017
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"Great customer service! "
From start to finish made car buying experience pleasant!
Vehicle: TOYOTA RAV4
Category: Service
Service Date: 03/06/2017
Review Created: 03/16/2017 08:21 AM
Kerry S., President & General Manager at Toyota of Puyallup responded on 03/16/2017

Thank you for allowing us to earn your business, Susan. We appreciate your kind words, and we're thrilled to hear you had a positive experience. Take care! 

Kerry Sawyer
President & General Manager
Toyota of Puyallup
LIN S. on 03/16/2017
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"Great service, very fast"
This service department works together, they treat every customer the same and very professionally. I have always been surprised how fast the service to my car is, excellent!
Vehicle: TOYOTA HIGHLANDER
Category: Service
Service Date: 03/08/2017
Review Created: 03/16/2017 07:40 AM
Kerry S., President & General Manager at Toyota of Puyallup responded on 03/16/2017

We appreciate your business, Lin. Thank you for the great review!



Kerry Sawyer
President & General Manager
Toyota of Puyallup
MARSHALL W T. on 03/16/2017
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"Tacoma"
Location, reliable vehicles, fast service & good prices
Vehicle: TOYOTA TACOMA
Category: Service
Service Date: 03/06/2017
Review Created: 03/16/2017 03:29 AM
Kerry S., President & General Manager at Toyota of Puyallup responded on 03/16/2017

Thank you for the 5 star rating, Marshall. We appreciate your business!

Kerry Sawyer
President & General Manager
Toyota of Puyallup
DIANNE P. on 03/15/2017
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"Fast service. Friendly Check-In."
Fast service. Friendly Check-in.
Vehicle: TOYOTA HIGHLANDER
Category: Service
Service Date: 03/09/2017
Review Created: 03/15/2017 09:09 PM
Kerry S., President & General Manager at Toyota of Puyallup responded on 03/16/2017

Thank you for leaving us such a great review, Dianne. We appreciate your business! 

Kerry Sawyer
President & General Manager
Toyota of Puyallup
MANUEL S. on 03/15/2017
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"Great customer service in the service department."
The parts department did not offer assistance and when asked a question they show no interest in making a sale. Their demeanor was not professional. They act too busy looking at the computer and won't look up to engage customers.
Vehicle: TOYOTA TACOMA
Category: Service
Service Date: 03/07/2017
Review Created: 03/15/2017 08:33 PM
Kerry S., President & General Manager at Toyota of Puyallup responded on 03/16/2017

Thank you for your valuable feedback, Manuel. We read every review to help us best serve our customers, so we really appreciate you letting us know what we got right as well as how we can improve. We hope your next visit is a 5 star experience!

Kerry Sawyer
President & General Manager
Toyota of Puyallup
CAROL G. on 03/15/2017
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"Great service"
There was timely service. The car was ready before it was scheduled. I really like the idea I can schedule my next service and they'll send me an email reminder.
Vehicle: TOYOTA PRIUS
Category: Service
Service Date: 03/09/2017
Review Created: 03/15/2017 07:26 PM
Kerry S., President & General Manager at Toyota of Puyallup responded on 03/16/2017

We appreciate your business, Carol. Thank you for your wonderful review!

Kerry Sawyer
President & General Manager
Toyota of Puyallup
THOMAS C. on 03/15/2017
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"Always Great Service"
I brought in my 2012 Camry for four tires and an alignment. I was expecting to be there at least 2 1/2 to 3 hours. I was in and out of there in just under 2 hours with a wash as well. Always friendly and professional. Thank You.
Vehicle: TOYOTA CAMRY
Category: Service
Service Date: 03/08/2017
Review Created: 03/15/2017 02:46 PM
Kerry S., President & General Manager at Toyota of Puyallup responded on 03/15/2017

Thank you for the 5 star review, Thomas. We appreciate your business!

Kerry Sawyer
President & General Manager
Toyota of Puyallup
JERRY K. on 02/24/2017
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"Good service "
Shawn Dinsmor was great to work with and had all different issues I had with the vehicle checked throughly and called me with solutions
Vehicle: TOYOTA 4RUNNER
Category: Service
Service Date: 02/13/2017
Review Created: 02/24/2017 08:55 PM
Kerry S., President & General Manager at Toyota of Puyallup responded on 02/27/2017

Thank you for the 5 star review, Jerry. We appreciate you!

Kerry Sawyer
President & General Manager
Toyota of Puyallup
RACHAEL S. on 02/24/2017
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"Another amazing oil change!"
I bought my 4runner years ago and even after my oil change service expired, I still go there! Its an amazing atmosphere to hang out while your oil change is in process. The staff at the desk is always so pleasant and professional. Just something to look forward to instead of dreading it...
Vehicle: TOYOTA 4RUNNER
Category: Service
Service Date: 02/16/2017
Review Created: 02/24/2017 11:58 AM
Kerry S., President & General Manager at Toyota of Puyallup responded on 02/27/2017

We appreciate your business, Rachael. Thank you for your wonderful review!

Kerry Sawyer
President & General Manager
Toyota of Puyallup
TONY M N. on 02/23/2017
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"very close to my house"
same as above
Vehicle: TOYOTA COROLLA
Category: Service
Service Date: 02/16/2017
Review Created: 02/23/2017 01:31 PM
Kerry S., President & General Manager at Toyota of Puyallup responded on 02/27/2017

Thank you for the 5 star rating, Tony. We appreciate your business!

Kerry Sawyer
President & General Manager
Toyota of Puyallup
TACOMA PIERCE COUNTY HEALTH D. on 02/23/2017
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"comfortable waiting area"
Waiting area is comfortable providing refreshments and the sitting areas are nice and useful. Customer service was friendly and prompt.
Vehicle: TOYOTA PRIUS
Category: Service
Service Date: 02/14/2017
Review Created: 02/23/2017 09:43 AM
Kerry S., President & General Manager at Toyota of Puyallup responded on 02/27/2017

Thank you for your valuable feedback. We appreciate your business, and we're glad to hear you had a good experience. If there's ever anything you feel we can do better, please don't hesitate to let us know. Thanks!


Kerry Sawyer
President & General Manager
Toyota of Puyallup
DANIEL F. on 02/22/2017
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"Great service and environment"
Had to bring my car in for a routine service, which was about a 2 hour wait. The large waiting area, WiFi, and coffee, made the wait alot more bearable.
Vehicle: TOYOTA COROLLA
Category: Service
Service Date: 02/14/2017
Review Created: 02/22/2017 08:04 PM
Kerry S., President & General Manager at Toyota of Puyallup responded on 02/27/2017

Thank you for your wonderful feedback, Daniel. we're happy to hear your visit went well. Take care!

Kerry Sawyer
President & General Manager
Toyota of Puyallup
ANGELA C M. on 02/22/2017
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"Good and comfortable waiting atmosphere."
Good and comfortable waiting atmosphere.
Vehicle: TOYOTA SIENNA
Category: Service
Service Date: 02/16/2017
Review Created: 02/22/2017 07:48 PM
Kerry S., President & General Manager at Toyota of Puyallup responded on 02/27/2017

Thank you for the 5 star review, Angela. We appreciate you!

Kerry Sawyer
President & General Manager
Toyota of Puyallup
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