Twin City Tire Eden Prairie


Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

316 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
95% Would Recommend
Latest Review over 3 years ago

SARAH G. on 02/02/2014
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"Good service, challenging parking"
The service is good, and people are friendly. I went on a snowy day. Limited parking. I went to park in the last space and as I got out of the car was told to move it as "I need to out the snow there'. Could have been more polite, or indicated me not to park there. Annoying. The oil change was fine though and I will go back again.
Vehicle: Toyota Highlander
Service Date: 01/30/2014
Review Created: 02/02/2014 06:11 AM
MIKE M. on 01/29/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thorough Service"
Went in for an oil change. They made some recommendations for some other items to consider and were not "pushy" nor did they make me feel guilty like some other auto shops do.
Vehicle: Dodge Grand Caravan
Service Date: 01/27/2014
Review Created: 01/29/2014 05:34 AM
JIM B. on 01/28/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Seamless from appt. to finish."
Set up appt online--easy and got a time that worked for me. Friendly service with quick turnaround.
Vehicle: Chevrolet Monte Carlo
Service Date: 01/24/2014
Review Created: 01/28/2014 10:30 AM
Herb L. on 01/28/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Herb said they responded quickly when he disagreed with them. The service was fast.
Vehicle: Ford Pickup
Category: Service
Service Date: 01/24/2014
Review Created: 01/28/2014
This review was collected via phone interview by Customer Research Inc.
SCOTT G. on 01/27/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Had rear brakes done"
Did a fantastic job, and the job was done on time. 5 star service!
Vehicle: Toyota Camry
Service Date: 01/24/2014
Review Created: 01/27/2014 07:07 AM
TILLIE M. on 01/24/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
It seems every time I call for an appt. they get me in right away. I am always on a tight schedule and the last minute easy appts. I love and they are always very nice and accommodating for me. Tillie Mieseler
Vehicle: Toyota Corolla
Service Date: 01/22/2014
Review Created: 01/24/2014 06:34 AM
Jarell L. on 01/23/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jarell said the service was good. They called her promptly when the vehicle was ready and the price was good.
Vehicle: Toyota Prius
Category: Service
Service Date: 01/20/2014
Review Created: 01/23/2014
This review was collected via phone interview by Customer Research Inc.
KELLY W. ReScore Review on 01/23/2014
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great follow up service !"
Spoke with the manager and we found out why the coupon wasn't applied to my bill. Things are all resolved now, and they have issued me a credit on my account. Thank you.
Vehicle: Dodge Grand Caravan
Service Date: 01/20/2014
Review Created: 01/22/2014 01:15 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Prompt service, Bait and Switch billing."
A little disappointed with what felt like the "bait and switch" game. E-mail sent to me regarding 12.99 oil change. Click to make appt. I did. When I got my bill, there was 29.99 dollars relating to my oil change. 8.50 labor and the rest was oil and filter. I also noticed that I was charged for 5 qts of oil, but the technician side, said they added 4 qts of oil. I will be careful to get the price discussed up front first next time.
Vehicle: Dodge Grand Caravan
Service Date: 01/20/2014
Review Created: 01/22/2014 01:15 PM
Larry A. at Twin City Tire Eden Prairie responded on 01/23/2014

Oops We forgot to add your coupon.
Kelly thanks for calling me back.
I fixed your phone number in our system.
As we chatted on the phone your vehicle does take 5 qts and the memo line you pointed out to me has been repaired in our system. That was a big help, thanks.

Have a great day
Larry

CHERYL L. on 01/22/2014
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"Flexibility"
I'm delighted they provided service in a very timely fashion at short notice.
Vehicle: Mazda 6
Service Date: 01/20/2014
Review Created: 01/22/2014 09:55 AM
Dan D. on 01/22/2014
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Dan said he was very pleased.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 01/16/2014
Review Created: 01/22/2014
This review was collected via phone interview by Customer Research Inc.
TERRY G. on 01/20/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast service, good warranty"
fast accurate diagnosis and repair
Vehicle: Subaru Legacy
Service Date: 01/17/2014
Review Created: 01/20/2014 08:11 AM
ANNA Y. on 01/19/2014
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Wait time."
I have been here twice for an oil change, once without an appointment and once with an appointment. Both times I waited 2-3 hours for the oil change. They may have topped off some of my fluids and after my permission (1.75 hours later), they replaced a license plate light. Couldn't tell you about the quality of the oil change so I can't assess that, though, the price with a coupon ($13.99 + labor) is good. For the most part, the staff is pretty friendly.
Vehicle: Toyota Camry
Service Date: 01/17/2014
Review Created: 01/19/2014 07:19 PM
Larry A. at Twin City Tire Eden Prairie responded on 01/22/2014

Anna, I'm sorry about your wait. Our average oil change with rotation and 18 point inspection runs about one hour. We try to set appointments for waiting customers to be quick as safely possible. If you don't want or need the rotation or inspection we can have most vehicles done in twenty minutes to a half an hour.
I looked into your time issue and our schedule showed an appointment at 10AM and our credit card time billed out at 11:12AM. Could you maybe have been early for your appointment.  We are sorry and thank you for your business. We have shared this issue with our team and will work to make our timing better. Hope you give another us chance to do better

ANN Y. on 01/17/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Visit was great"
As always, oil change was done quickly and staff is always great to work with.
Vehicle: Pontiac G8
Service Date: 01/15/2014
Review Created: 01/17/2014 04:24 PM
DAVID W. on 01/14/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
In and out on time with great service from all the staff. Thanks!
Vehicle: Mercury Mystique
Service Date: 01/10/2014
Review Created: 01/14/2014 06:24 AM
Veh P. on 01/14/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Veh said this business is good.
Vehicle: Nissan Versa
Category: Service
Service Date: 01/11/2014
Review Created: 01/14/2014
This review was collected via phone interview by Customer Research Inc.
ANN Y. on 01/12/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service, Great People"
Enough said!
Vehicle: Pontiac Grand Prix
Service Date: 12/20/2013
Review Created: 01/12/2014 08:51 AM
Lisa P. on 01/11/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Lisa said she was satisfied.
Vehicle: Ford Edge
Category: Service
Service Date: 01/08/2014
Review Created: 01/11/2014
This review was collected via phone interview by Customer Research Inc.
Doris H. on 01/08/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Doris said they do a good job and her brother uses this business. Her brother was happy with them, so he referred her to them.
Vehicle: Ford Taurus
Category: Service
Service Date: 01/04/2014
Review Created: 01/08/2014
This review was collected via phone interview by Customer Research Inc.
DAVE H. on 01/07/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Convenient"
Located near my work.
Vehicle: Ford Taurus
Service Date: 01/02/2014
Review Created: 01/07/2014 08:46 AM
Robert H. on 01/07/2014
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Robert said everyone at the facility was very friendly, prompt and very through with the inspection of the vehicle.
Vehicle: Ford Taurus
Category: Service
Service Date: 01/04/2014
Review Created: 01/07/2014
This review was collected via phone interview by Customer Research Inc.
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