Upstate Imports Auto Repair, Syracuse LLC


Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

29 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
100% Would Recommend
Latest Review 6 days ago
Lorin W. on 08/18/2017
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Spoke with Jill. She said the work was done in a timely manner. There was another repair that was needed and that was taken care of as well.
Vehicle: Saab 9-3
Category: Service
Service Date: 08/10/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Sarah M. on 08/16/2017
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"Fixed my Car when Midas Had no Answer"
My car is a Saab 92X (it's basically a Subaru) and it started throwing a code for a part for the air idling system. Midas said they couldn't find the part to fix it--my inspection was due at the end of the month so I was panicking. Not only did Upstate Imports fix my car they found a used part for one of the things that needed to be fixed because the new part wasn't in my price range. I would totally recommend them.
Vehicle: Saab 9-2X
Service Date: 08/09/2017
Review Created: 08/16/2017 07:12 AM
Lorenzo B. on 08/04/2017
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"Service/ close to my home"
car was ready when they said it would be
Vehicle: Saab 9-7X
Service Date: 07/25/2017
Review Created: 08/04/2017 08:34 PM
Edward C. on 08/01/2017
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"Friendly knowledgeable staff"
They were very good
Vehicle: Saab 900
Service Date: 07/31/2017
Review Created: 08/01/2017 07:32 PM
Robert S. on 07/30/2017
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Robert said this business was on time, the service was personable and quick. The future price for potential maintenance seemed a bit on the high side so he is cautious about what work he wants to have done.
Vehicle: Saab 9-3
Category: Service
Service Date: 07/13/2017
Review Created: 07/30/2017
This review was collected via phone interview by Customer Research Inc.
Gene K. on 07/29/2017
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"Friendly staff!"
Fast, convenient and very clean waiting area.
Vehicle: Volkswagen Golf R
Service Date: 07/28/2017
Review Created: 07/29/2017 04:47 AM
Matt C. on 07/25/2017
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Matt said the service from this business was good. They got him in and out.
Vehicle: Saab 9-3
Category: Service
Service Date: 05/30/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
Jerry T. on 07/25/2017
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Jerry said this business was good to him, they were courteous and they listened to him.
Vehicle: Saab 9-5
Category: Service
Service Date: 07/21/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
Stirro T. on 07/21/2017
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Stirro said this business is reliable and they have reasonable pricing.
Vehicle: BMW 3 Series
Category: Service
Service Date: 07/03/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Shaleih S. ReScore Review on 08/02/2017
ReScore
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Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
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"Great "
Great service, great explanation of service and repairs! And even saved me some money !
Vehicle: Jaguar XF
Service Date: 07/17/2017
Review Created: 07/18/2017 05:55 PM

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"Location "
Love the guy who repaired my car (young guy) he was nice , polite and thorough. The other guy that I spoke to prior to visit told me I was getting the whole mirror (frame and all) for my money when I got there it was just the glass nevertheless the young guy made it work. though the mirror does not move like it should in reverse
Vehicle: Jaguar XF
Service Date: 07/17/2017
Review Created: 07/18/2017 05:55 PM
D5c55b535c2ff1a210930ae30788b6b7?s=28
Jeff Thomas & M. at Upstate Imports Auto Repair, Syracuse LLC responded on 08/02/2017

Shaleih,

sorry for the confusion on the estimate that was given and thank you for the review

We would never give an estimate on a whole mirror assembly (unless it got broken off) when all you need is mirror glass, a whole assembly is over $1000 and does not come with mirror glass. The mirror assembly would then need to be painted.

The Gorilla glue holding the glass on was not affecting the entire assembly.

I hope this explanation helps.

Upstate Imports Auto Repair Syracuse LLC
Harvey K. on 07/16/2017
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"Syracuse Location"
Absolutely thrilled that Upstate has brought its excellent reputation for service to the Syracuse area. Will spread the word to ensure a flood of customers.
Vehicle: Saab 900
Service Date: 07/14/2017
Review Created: 07/16/2017 09:27 AM
Brian C. on 07/15/2017
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"Good Mechanics"
These guys are honest, quick, professional and skilled
Vehicle: Volvo S40
Service Date: 07/05/2017
Review Created: 07/15/2017 01:40 PM
Ruben M. on 07/15/2017
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Ruben said he went to 2 different places to have his vehicle repaired and the only place that could repair it was this business. He said the repairs were done in a timely manner.
Vehicle: Volkswagen Jetta Sedan
Category: Service
Service Date: 07/14/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
George B. on 07/11/2017
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George said they did a great job and were very nice, which is what matters.
Vehicle: Jaguar XK8
Category: Service
Service Date: 07/06/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
Jerry A. on 07/08/2017
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"old car service challenge met"
Jeff and Matt just opened a new branch closer to my home. When brakes were failing on my 1975 300D they did the evaluation and found and replaced the master cylinder the next day. Very professional.
Vehicle: Mercedes-Benz 300D
Service Date: 07/07/2017
Review Created: 07/08/2017 09:38 AM
Lester B. on 06/28/2017
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Lester said he called and scheduled an appointment. The staff took care of the service and he was satisfied.
Vehicle: Saab 9-3
Category: Service
Service Date: 05/31/2017
Review Created: 06/28/2017
This review was collected via phone interview by Customer Research Inc.
Bruce F. on 06/24/2017
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Bruce said he is very satisfied with the work done by this business. They did everything he wanted them to do and had it done fairly quickly.
Vehicle: Saab 9-3
Category: Service
Service Date: 05/22/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Rob P. on 06/21/2017
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Rob said they told him the service would take 45 minutes and it took 5 minutes.
Vehicle: Saab 9-3
Category: Service
Service Date: 05/16/2017
Review Created: 06/21/2017
This review was collected via phone interview by Customer Research Inc.
Dan P. on 06/21/2017
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Dan said they did a great job.
Vehicle: BMW M6
Category: Service
Service Date: 05/26/2017
Review Created: 06/21/2017
This review was collected via phone interview by Customer Research Inc.
Nicholas B. on 06/21/2017
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Nicholas said this business was really quick.
Vehicle: Saab 9-2X
Category: Service
Service Date: 05/23/2017
Review Created: 06/21/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 29 in total