SureCritic » Auto Repair » USA Brake and Auto Repair

USA Brake and Auto Repair

Reviews (458)

rating 4.73932rating 4.73932rating 4.73932rating 4.73932rating 4.73932

Recommend?
98%

ReScore (6) Help16

rating 4.16667rating 4.16667rating 4.16667rating 4.16667rating 4.16667
New
Improvement
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Hours of Operation

Mon 8:00 AM - 5:00 PM
Tue 8:00 AM - 5:00 PM
Wed 8:00 AM - 5:00 PM
Thu 8:00 AM - 5:00 PM
Fri 8:00 AM - 5:00 PM
Sat 8:00 AM - 4:00 PM
Sun closed
3809 W Clearwater Ave
Kennewick, WA 99336
(509) 783-8863
Website www.usabrakeandautorepair.com/
About "I can't tell you how much I appreciate the faith you've placed in our team here at USA Brake And Auto Repair. I promise that we will do all that we can to continue to earn your trust as we help you maintain your vehicles in the years ahead. Thank you!"
OWNER: MIRKO MICIC
Categories Auto Repair, Auto Maintenance, Tire Sales

Latest Reviews for USA Brake and Auto Repair

Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
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John P. on 09/19/2012
John said he always goes to this business and they always do a good job.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 09/15/2012
Review Created: 09/19/2012
This review was collected via phone interview by Customer Research Inc.
Mirko M. from USA Brake and Auto Repair responded on 09/20/2012
HI JOHN, EVERYBODY HERE AT USA BRAKE AND AUTO REPAIR TREAT YOU LIKE ONE OF THE FAMILY. I'M GALD WE ARE YOUR FIRST STOP WHEN IT COMES TO YOUR AUTOMOTIVE NEEDS.
Rating
rating 4rating 4rating 4rating 4rating 4
Would
Recommend?
Yes
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MOLLY E. on 09/18/2012
Great
This place always does a great job! I am always satisfied. You might change the price for the transmission flush as I was going in with a mindset it was $99 not the $140. Or at least put the additional costs of it.
Vehicle: Honda Accord
Service Date: 09/15/2012
Review Created: 09/18/2012 09:27 PM
Mirko M. from USA Brake and Auto Repair responded on 09/20/2012
HI MOLLY, YOUR HONDA REQUIRES A SPECIAL FLUID, SORRY ABOUT THE MISCOMMUNICATION, YOUR FEEDBACK WILL HELP SO THIS WON’T HAPPEN AGAIN. THANK YOU FROM ALL OF US HERE AT USA BRAKE AND AUTO REPAIR.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
BRIAN W. in Kennewick, WA on 09/17/2012
Lube-Oil-Filter
Another fantasic job.
Vehicle: Chevrolet Cobalt
Service Date: 09/15/2012
Review Created: 09/17/2012 08:58 AM
Mirko M. from USA Brake and Auto Repair responded on 09/17/2012
WE'RE ALWAYS TRYING TO WOW THE CUSTOMER AND MAKE THEM WANT TO COME BACK IN THE FUTURE. THANK YOU BRIAN FOR COMING IN FOR YOUR SERVICE.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
George C. on 09/13/2012
George said he is grateful and they have been good.
Vehicle: Oldsmobile Cutlass
Category: Service
Service Date: 09/10/2012
Review Created: 09/13/2012
This review was collected via phone interview by Customer Research Inc.
Mirko M. from USA Brake and Auto Repair responded on 09/19/2012
WE ALWAYS TRY OUR BEST TO TREAT YOU LIKE THE VALUED CUSTOMER THAT YOU ARE. ITS ALWAYS A PLEASURE TO SERVE YOU. WE WILL SEE YOU ON YOUR NEXT VISIT.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
Carol D. on 09/13/2012
Carol said the business got her vehicle right in, they did the repairs, and she is happy.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 09/10/2012
Review Created: 09/13/2012
This review was collected via phone interview by Customer Research Inc.
Mirko M. from USA Brake and Auto Repair responded on 09/19/2012
HI CAROL, WE ARE HAPPY TO MAKE ANOTHER CUSTOMER A SATISFIED CUSTOMER. WE HOPE TO BE YOUR FIRST STOP FROM NOW ON.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
RON U. in Kennewick, WA on 09/12/2012
Friendly folks
The service was performed expeditiously. I asked them to check my battery and they did at no charge.
Vehicle: Chevrolet Colorado
Service Date: 09/11/2012
Review Created: 09/12/2012 09:25 AM
Mirko M. from USA Brake and Auto Repair responded on 09/13/2012
HI RON, WE ALWAYS TRY TO GO THE EXTRA MILE FOR ALL OUR CUSTOMERS TO MAKE SURE THEY ARE SATISFIED.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
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Charlie S. on 09/11/2012
Charlie said they explain themselves well and the prices are good.
Vehicle: Ford Mustang
Category: Service
Service Date: 09/07/2012
Review Created: 09/11/2012
This review was collected via phone interview by Customer Research Inc.
Mirko M. from USA Brake and Auto Repair responded on 09/26/2012
WE TRY TO MAKE SURE EVERYTHING IS CLEAR SO THERE IS NO SURPRISES WHEN YOU PICK UP YOUR VEHICLE. THANK YOU VERY MUCH FOR COMING IN.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
JIM B. in Kennewick, WA on 09/09/2012
Oil change
Fast, friendly service at a good price!
Vehicle: Ford Ranger
Service Date: 09/07/2012
Review Created: 09/09/2012 05:55 PM
Mirko M. from USA Brake and Auto Repair responded on 09/13/2012
HI JIM, EVERYBODY HERE AT USA BRAKE AND AUTO REPAIR TRY THEIR HARDEST TO MAKE EVERY VISIT A PLEASANT ONE. WE HOPE TO SEE YOU ON YOUR VEHICLE'S NEXT SERVICE.
ReScore
rating 4rating 4rating 4rating 4rating 4
Improvement
Original
rating 1rating 1rating 1rating 1rating 1
Would
Recommend?
Yes
Verified by SureCritic
COURTNEY T. in Kennewick, WA ReScore Review on 09/15/2012
thank you
The issues I had with my service were resolved in a timely manner and I felt very well taken care of by the owner. Thank you for taking action to fix things
Original Review on 09/07/2012
won't be back
I was coming for a simple oil change and they were not busy. Was told it would take 45 mins max. After an hour of waiting they finally took my car in. When i asked about it they were extremely rude and gave no response.
Vehicle: GMC Jimmy
Service Date: 08/27/2012
Review Created: 09/07/2012 04:44 PM
Mirko M. from USA Brake and Auto Repair responded on 09/12/2012
HI COURTNEY, I'M VERY SORRY FOR HOW YOU WERE TREATED. I TALKED TO YOU ON THE PHONE ON SATURDAY AND DISCUSSED THE PROBLEM AND IRONED IT OUT. WE WILL NOT MAKE THIS MISTAKE AGAIN. THANK YOU VERY MUCH FOR COMING IN AND YOU WILL BE HAPPY WITH YOUR NEXT VISIT.
Rating
rating 5rating 5rating 5rating 5rating 5
Would
Recommend?
Yes
Verified by SureCritic
KAREN A. in Kennewick, WA on 09/07/2012
Treated like family
We are always pleased to bring our cars in USA Brake and Auto. They have great service, work hard to get things done, and treat you like family. I highly recommend them.
Vehicle: Chevrolet Suburban
Service Date: 09/05/2012
Review Created: 09/07/2012 09:24 AM
Mirko M. from USA Brake and Auto Repair responded on 09/07/2012
HI KAREN AND THANK YOU FOR THE GREAT FEEDBACK. THANK YOU FOR MAKING US YOUR FIRST STOP FOR ALL YOUR AUTOMOTIVE NEEDS FROM ALL OF US DOWN HERE AT USA BRAKE AND AUTO REPAIR WHERE WE TREAT YOU LIKE ONE OF THE FAMILY.
Displaying Review 201 - 210 of 458 in total

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