Van Hyundai is one of the fastest growing dealerships in Dallas! We are located in Carrollton, TX on South I-35. Our Service Center is fully equipped to handle all of your vehicle maintenance needs. Call us today to schedule an appointment, or visit us online. We look forward to seeing you soon. Van Hyundai is one of the fastest growing dealerships in Dallas! We are located in Carrollton, TX on South I-35. Our Service Center is fully equipped to handle all of your vehicle maintenance needs. Call us today to schedule an appointment, or visit us online. We look forward to seeing you soon.
After negotiating a price for a vehicle, I scheduled an appointment with Heatherrose Nicewander, expecting a straightforward transaction.
My family and I drove for an hour in the rain, only to be met with extreme unprofessionalism and a lack of respect for client's time and written agreement.
Upon arrival, Heatherrose was nowhere to be found, and we were passed off to another agent to start the paperwork.
After we spent half an hour completing financing forms, Heatherrose finally made an appearance. She cavalierly mentioned she was busy as a successful manager and announced an additional $500 charge to our agreed price, citing her earlier oversight regarding the car's color – despite our written agreement confirming the price. This was just the beginning of our troubles.
After we highlighted our written agreement, Heatherrose left, promising to return shortly but never did. In her place, the other agent returned, this time with an even more shocking update: the price had been increased by over $1000. This was not just unprofessional, but it felt like a deliberate deception.
What's more, when I sought a simple apology from Heatherrose for this unacceptable behavior, she refused to face us, hiding in her office without offering any explanation. The agent who was with us did apologize for the sudden price hike, acknowledging the direct breach of trust, cheating their clients in their face and damaging their own reputation.
Feeling deeply let down, we left Van Hyundai and purchased our vehicle from another Hyundai dealer, where we received the professional and honest service we expected from Hyundai.