Van Hyundai is one of the fastest growing dealerships in Dallas! We are located in Carrollton, TX on South I-35. Our Service Center is fully equipped to handle all of your vehicle maintenance needs. Call us today to schedule an appointment, or visit us online. We look forward to seeing you soon. Van Hyundai is one of the fastest growing dealerships in Dallas! We are located in Carrollton, TX on South I-35. Our Service Center is fully equipped to handle all of your vehicle maintenance needs. Call us today to schedule an appointment, or visit us online. We look forward to seeing you soon.
Photo 1 in review by Abigail James Photo 2 in review by Abigail James
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Van Hyundai (Owner)
a month ago
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Dotti Bond-Rogers
6 reviews·8 photos
a month ago
The people who helped me and worked on my vehicle are awesome! Alyssa and Herberto are great. The problem is the thing that is annoying me is a normal thing on all Hyundai vehicles. So there is no way to fix it! It’s terrible to have all your Hyundai vehicles doing the same aggravating thing!
Photo 1 in review by Dotti Bond-Rogers Photo 2 in review by Dotti Bond-Rogers
Photo 3 in review by Dotti Bond-Rogers
Photo 4 in review by Dotti Bond-Rogers +5
Van Hyundai (Owner)
a month ago
Hi Dotti, thank you for sharing your experience with us. We're thrilled to hear that Alyssa and Herberto provided you with great service. We understand your frustration with the issue you mentioned, and we appreciate your feedback. Please feel free to reach out if you have any further concerns.
James Banks
6 reviews·4 photos
2 months ago
Biat worked hard to locate the exact car i wanted on the new lot. Heather went above and beyond to get the deal i was asking for. I was kept fully informed every step of the way. They both get a '10'. There was no stone left unturned. Great job to you all!
Photo 1 in review by James Banks Photo 2 in review by James Banks
Photo 3 in review by James Banks Photo 4 in review by James Banks
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Van Hyundai (Owner)
2 months ago
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Nisha Patel
Local Guide·55 reviews
If I could give zero stars I 100% would. My father bought a Hyundai Genesis from this location in 2012, we have come to this location for many years to service that car. At first, everything went well, but towards the end of our continued service at this location, things started to go downhill.
I chose not to complain and took my service elsewhere, but then we were at a point where we needed to look for another car. This location had a vehicle, but we were given the runaround and the service was terrible during the potential buying process. At that point, I had put a negative review regarding the sales team service for used cars. Again, took my service elsewhere and purchased a vehicle from a different location.
Within 3 months of buying a used car from the other location, we needed to bring the car in to repair an issue under warranty and this location is the closest to our home. I told my father to go to a different location because of the service we had experienced here before, but he chose to give you another chance. My father dropped the car off on Wednesday last week and was given the car back the same day. We were told the issue was taken care of, but the next day we had the same issue with the indoor lights as they were not working, despite being told they were fixed.
My father dropped the car off again the next day, Thursday, and was told he had to leave the car there overnight. He called on Friday because he wanted to find out the status of the repair, at which point we find that the person that took care of the repair the first time was not in the office Thursday, and was unaware the car was even there. I called Saturday to find the status of the car again, and again Bryce tells me the story of what happened and that he will take care of it. However, the issue was not taken care of in a timely manner, we didn't pick up the car until Tuesday and were told that the service department put in the wrong fuse.
It took 5 whole days for us to get the car back over a fuse that should have been properly checked the first time we came for the repair. Even with their mistake of not handling the issue the first time around or even when we came back the second time around, they did not even provide a rental car service as we did not have a car for 5 days over the wrong fuse being used. Save yourself the time, do not go to this location and deal with these unnecessary headaches.