The customer was told the vehicle needed an engine due to knocking from block. Customer asked me to do the minimum repair so he trade it in on a new car. This conversation was with David. I do not know who Juan is, as he has never been to my shop. We offered to repair vehicle to running status, but David said he didn't have the money to fix it.
Neri, we enjoy having you as a customer. Thank you so much for the great review. Call us anytime.
John, Thanks for the review. I look forward to seeing you and your M5 again. Call anytime. Happy New Year.