ReScore Reviews™ (22)

ReScore
Overall Rating 4.4999968/5Overall Rating 4.4999968/5Overall Rating 4.4999968/5Overall Rating 4.4999968/5rating 4.4999968
Original
Overall Rating 2.09091/5Overall Rating 2.09091/5rating 2.09091rating 2.09091rating 2.09091
94% Would Recommend
100% Business Response
Latest Review about 23 hours ago
John D. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good experience "
Everything and everyone were great.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 09:47 AM
Bill E M., Service Manager at Victorville Hyundai responded on 08/16/2017

Thank you for completing the survey on your recent visit. We a
appreciate your business.thank you for the wonderful comments.we will see you at your next service.

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Aldair C. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
awesome service
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/13/2017 09:03 PM
Bill E M., Service Manager at Victorville Hyundai responded on 08/14/2017

Thank you for completing the survey on your recent visit. We a
appreciate your business.thank you for the wonderful comments.we will see you at your next service.

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

GASPER M. on 08/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Little expensive but trustworthy "
Ive done several of these reviews and i will do alot more because i refuse to take my car elsewhere. I trust that the work im paying for is actually being done. Keep up the great job
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/13/2017 04:39 PM
Bill E M., Service Manager at Victorville Hyundai responded on 08/14/2017

Thank you for completing the survey on your recent visit. We a
appreciate your business.thank you for the wonderful comments.we will see you at your next service.

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Verified Customer on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service!!"
Victorville Service Department team is awesome! They took me in at the end of the day and when they found out that my car had a recall notification so they made arrangement to take care of it. Rebecca in the service department is so accommodating and customer service oriented, and I, as a customer appreciate her level of excellence.
Thank you so much!
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 07/25/2017
Service Type: Repair
Review Created: 08/10/2017 05:04 PM
Bill E M., Service Manager at Victorville Hyundai responded on 08/10/2017

Thank you for completing the survey on your recent visit. We a
appreciate your business.thank you for the wonderful comments.we will see you at your next service.

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Robert R. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Routine maintenance"
Customer service reps are courteous and work is done in a timrly manner
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/10/2017 10:50 AM
Bill E M., Service Manager at Victorville Hyundai responded on 08/10/2017

Thank you for completing the survey on your recent visit. We a
appreciate your business.thank you for the wonderful comments.we will see you at your next service.

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Verified Customer on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Best dealer in town "
Great customer service
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/09/2017 07:54 PM
Bill E M., Service Manager at Victorville Hyundai responded on 08/10/2017

Thank you for completing the survey on your recent visit. We a
appreciate your business.thank you for the wonderful comments.we will see you at your next service.

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Verified Customer on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
Service wars excellent and done in a timely manner
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/09/2017 10:34 AM
Bill E M., Service Manager at Victorville Hyundai responded on 08/09/2017

Thank you for completing the survey on your recent visit. We a
appreciate your business.thank you for the wonderful comment.we will see you at your next service.

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Verified Customer ReScore Review on 08/09/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Problem resolved "
My problem was resolved in a timely fashion.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/08/2017 07:49 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Car leaking "
Good customer service, but car is now leaking oil.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/08/2017 07:49 PM
Bill E M., Service Manager at Victorville Hyundai responded on 08/09/2017

Thank you for taking the time to talk with myself, we will see you soon sorry for the inconvenience.

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Bill E M., Service Manager at Victorville Hyundai responded on 08/09/2017

Sorry you had to come back in for a re inspection of your car,when you come in for your next service there is a comment in computer for your next oil change at no charge,just mention to the service advisor ,thank you 

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Jodi F. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great job!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/08/2017 05:34 PM
Bill E M., Service Manager at Victorville Hyundai responded on 08/08/2017

Thank you for completing the survey on your recent visit. We a
appreciate your business.thank you for the wonderful comment.we will see you at your next service.

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Verified Customer on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"EXCELLENT JOB!!!"
Damage was explained and completed in a timely manner. Rebecca was great!!!
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 07/28/2017
Service Type: Repair
Review Created: 08/08/2017 10:07 AM
Bill E M., Service Manager at Victorville Hyundai responded on 08/08/2017

Thank you for completing the survey on your recent visit. We a
appreciate your business.thank you for the wonderful comments.we will see you at your next service.

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Jodi N. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly"
Love Hyundai wouldn't go anywhere else!!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/08/2017 09:58 AM
Bill E M., Service Manager at Victorville Hyundai responded on 08/08/2017

Thank you for completing the survey on your recent visit. We a
appreciate your business.thank you for the wonderful comments.we will see you at your next service.

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Octavio O. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hassle free warranty work. "
VV Hyundai took care of the warranty work swiftly.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/29/2017
Service Type: Repair
Review Created: 08/08/2017 09:48 AM
Bill E M., Service Manager at Victorville Hyundai responded on 08/08/2017

Thank you for completing the survey on your recent visit. We a
appreciate your business.thank you for the wonderful comments.we will see you at your next service.

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Shannon H. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exceptional customer service! "
Everyone was friendly, professional, and provided exceptional customer service. It's very hard to find a car dealership that can give you a positive experience! Very happy with my visit and will be returning!
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/07/2017 09:54 AM
Bill E M., Service Manager at Victorville Hyundai responded on 08/07/2017

Thank you for completing the survey on your recent visit. We a
appreciate your business.thank you for the wonderful comments.we will see you at your next service.

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Verified Customer on 08/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly. Courteous. Prompt"
I love that after my services they wash my car
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/06/2017 10:39 AM
Bill E M., Service Manager at Victorville Hyundai responded on 08/07/2017

Thank you for completing the survey on your recent visit. We a
appreciate your business.thank you for the wonderful comments.we will see you at your next service.

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Nicholas F. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Again and as always great service in a timely manner
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/02/2017 03:51 PM
Bill E M., Service Manager at Victorville Hyundai responded on 08/02/2017

Thank you for completing the survey on your recent visit. We a
appreciate your business.thank you for the wonderful comments.we will see you at your next service.

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Beverly M. on 08/02/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"The service personnel are nice."
Just was extremely disappointed in my visit.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 07/29/2017
Service Type: Repair
Review Created: 08/02/2017 05:15 AM
Bill E M., Service Manager at Victorville Hyundai responded on 08/02/2017

Called and left message with husband 8/2 9:40 am will call back around 5 

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Bill E M., Service Manager at Victorville Hyundai responded on 08/02/2017

thank you for taking the time to talk to me tonight,sorry for the car wash you received was not cleaned completely.On your multi inspection report shows all 4 tires are cupped and needs alignment,still had a good amount of tread on them but were wearing incorrectly,thank you  

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Verified Customer on 08/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quality Service"
Friendly staff
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/29/2017
Service Type: Maintenance
Review Created: 08/01/2017 02:44 PM
Bill E M., Service Manager at Victorville Hyundai responded on 08/02/2017

Thank you for completing the survey on your recent visit. We a
appreciate your business.thank you for the wonderful comments.what could we have done better to receive a 5 star review.we will see you at your next service.

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Amy A. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love my Hyundai dealership"
Dropped it off without appointment at 930am and it was ready by 2pm. Great staff great experience, ad always.
Vehicle: 2012 Hyundai Elantra To
Category: Service
Service Date: 07/28/2017
Service Type: Maintenance
Review Created: 08/01/2017 01:51 PM
Bill E M., Service Manager at Victorville Hyundai responded on 08/01/2017

Thank you for completing the survey on your recent visit. We a
appreciate your business.thank you for the wonderful comments.we will see you at your next service.

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Verified Customer on 07/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Fast Service"
First time going to have an oil change in this dealer location. Expectations met and so far I had a awesome experience with the service advisor or concierge. No appointments and just walk in. Fast service and friendly, good customer service!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 07/24/2017
Service Type: Maintenance
Review Created: 07/29/2017 10:21 PM
Bill E M., Service Manager at Victorville Hyundai responded on 07/30/2017

Thank you for completing the survey on your recent visit. We a
appreciate your business.what could we have done to get a 5 star review ,thank you for the wonderful comments.we will see you at your next service.

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

Brandon M. on 07/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Alan in service rocks!!"
Professional, courteous, and fast service. Thanks everyone!!!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/24/2017
Service Type: Maintenance
Review Created: 07/28/2017 03:40 PM
Bill E M., Service Manager at Victorville Hyundai responded on 07/29/2017

Thank you for completing the survey on your recent visit. We a
appreciate your business.thank you for the wonderful comments.we will see you at your next service.

Bill Markloff

760/241/3801

bmarkloff@victorvillehyundai.com

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