business image

Webb Hyundai Highland

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,681 Reviews)
62

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
202
Total ReScores
4.9
ReScore Average
62
Net Promoter Score ®

Business Details

About

Webb Hyundai is conveniently located in Highland, IN. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Webb Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Webb Hyundai is conveniently located in Highland, IN. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Webb Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(219) 249-5431

Business Hours

Mon
7:30 AM - 8:00 PM
Tue
7:30 AM - 8:00 PM
Wed
7:30 AM - 8:00 PM
Thu
7:30 AM - 8:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* No Time Zone Provided
9236 Indianapolis Boulevard Highland, IN 46322
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,681 Reviews)

RC
gravatar
RACHEL C.
Gary, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/07/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Worst Business Practices I Have Ever Experienced
Webb Hyundai uses misleading, dishonest, unethical business practices. Staff display very low regard for clientele that they believe are incapable of affording their product.

A "bait and switch" maneuver on the part of the sales staff locked me into a lease written in SOMEONE ELSE'S NAME. I made a cash down payment, contributed my own former car toward the down payment, and I have made all of the subsequent payments ON TIME. Unfortunately, this will have no bearing at all on my good credit rating, which I wanted very much to build upon for the future (because Webb Hyundai put the lease in the name of the person who accompanied me to the dealership on the day of the transaction merely for moral support).

Webb Hyundai was made aware of their dishonest actions, but merely took an attitude of "Sorry, a deal is a deal". and then ignored my appeals for correction.

This is the worst company that I have ever encountered. I would not want anyone to have the devastating experience with this dealership that I had.
Not Recommended
Daisy W. from Webb Hyundai Highland responded on 09/10/2013 08:29 AM

Hi Rachel! Thank you for your feedback, we've tried reaching out to you a couple times but have not been able to get a hold of you, we would like to speak to you about this matter. Please call our Service Manager, Ernie Hack at 219-961-4108 at your earliest convenience. Best Regards, Daisy Webb- Internet Sales Manager

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.