ReScore Reviews™ (35)

ReScore
Overall Rating 3.4285697/5Overall Rating 3.4285697/5Overall Rating 3.4285697/5rating 3.4285697rating 3.4285697
Original
Overall Rating 2.11429/5Overall Rating 2.11429/5rating 2.11429rating 2.11429rating 2.11429
91% Would Recommend
100% Business Response
Latest Review about 5 hours ago
Christian V. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer service. "
Better than other Hyundai dealership off Midlothian.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 04/14/2017
Service Type: Repair
Review Created: 04/26/2017 05:35 PM
Verified Customer on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine maintenance"
Fast, great service. Thanks
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/24/2017
Service Type: Repair
Review Created: 04/26/2017 05:33 PM
Erin F. on 04/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another great experience"
I always enjoy working with the folks at West Broad Hyundai.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/13/2017
Service Type: Maintenance
Review Created: 04/25/2017 05:29 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 04/26/2017

Thank you for the review

Darious E. on 04/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Location and speedy service"
I was in and out before I knew it. A little pricey though.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/20/2017
Service Type: Maintenance
Review Created: 04/25/2017 03:03 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 04/26/2017

Thank you for the review and feedback

Verified Customer on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"22500 Service"
All service completed in timely manner.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 04/19/2017
Service Type: Repair
Review Created: 04/24/2017 07:06 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 04/26/2017

Thank you for taking the time to review us.

Verified Customer on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tradition of excellence continues"
Timely service, friendly and competent reps are what I always see on the front end, but the mechanics in the back deserve a big hand, too. Always get my car handled quickly and professionally.
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 04/20/2017
Service Type: Maintenance
Review Created: 04/24/2017 02:06 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 04/24/2017

Thank you for taking the time to review us.

Verified Customer on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Took care of recalls promply"
good service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/20/2017
Service Type: Repair
Review Created: 04/24/2017 01:47 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 04/24/2017

Thank you for taking the time to review us.

B. on 04/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Management and service not consistent. Drive from Mechanicsville for any recalls or problems. "
Last recall with this dealership was not a good experience. There was a tire recall and I had to wait three weeks for the tires and when they came in they put the tires ordered for my car on someone else's which delayed my getting tires for another two weeks. Management was not apologetic nor did they try to make up for the inconvenience and their mistake . Guess because I didn't buy the vehicle there they didn't care one way or the other . Main reason why I don't have my vehicle serviced there .
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 04/20/2017
Service Type: Maintenance
Review Created: 04/24/2017 12:31 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 04/24/2017

Thank you for the feedback. The previous management is no longer with us. I would like to apologize for the previous bad experience you had. Please let me know if I can help you with anything else. thank you 

Jennifer B. on 04/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service good, but no car wash per program??"
Good service, timely and got the job done. My only gripe is that a car wash is supposed to come with the prepaid car program I paid for and I have to always ask for it to be done. It should be done automatically. If I did not mention it, I am sure it would not get done.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 04/20/2017
Service Type: Maintenance
Review Created: 04/24/2017 10:49 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 04/24/2017

Thank you for your feedback. I'm sorry we did not up hold our end of the bargain. I will address this with our service team members.

Glenn M. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and friendly service."
The usual excellence.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 04/20/2017
Service Type: Maintenance
Review Created: 04/24/2017 10:40 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 04/24/2017

Thank you for taking the time to review us.

Verified Customer on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and Helpful"
Always very polite and clear about options; not pushy about the level of service you choose
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/19/2017
Service Type: Repair
Review Created: 04/24/2017 06:35 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 04/24/2017

Thank you for the review

Verified Customer on 04/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very quick service and friendly staff"
I was very impressed how quickly they serviced my car and had me on my way.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 04/14/2017
Service Type: Maintenance
Review Created: 04/23/2017 04:44 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 04/24/2017

Thank you for taking the time to review us.

Verified Customer on 04/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service Oriented"
Looking out for the customer and always looking out for their concerns. Clear about what work is being done and has gotten done. Put the customer first
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/23/2017 10:09 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 04/24/2017

Thank you for taking the time to review us.

Verified Customer on 04/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Employees"
Excellent service over many years.
Vehicle: 2007 Hyundai Tucson
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/22/2017 06:37 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 04/24/2017

Thank you for your review

Verified Customer on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Experience "
Always a great experience
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/21/2017 02:04 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 04/24/2017

Thank you for the review.

Verified Customer on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome Customer Service"
I would recommend Hyundai on West Broad because of how friendly they were and how quick everything got done.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/19/2017
Service Type: Repair
Review Created: 04/21/2017 10:37 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 04/21/2017

Thank you for taking the time to review us.

KATHY A. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Same day appointments "
I appreciate the same day appointments.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 04/20/2017 05:16 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 04/21/2017

Thank you for taking the time to review us.

Steven H. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"WB Hyundai"
Very helpful
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/13/2017
Service Type: Repair
Review Created: 04/20/2017 04:33 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 04/21/2017

Thank you for the review.

Reuben G. on 04/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"quick check in"
fast service
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 04/18/2017
Service Type: Repair
Review Created: 04/20/2017 10:39 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 04/20/2017

Thank you for the review

Fay S. on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
I've always been pleased with not only the service, but the front service folks as well.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/19/2017 02:33 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 04/19/2017

Thank you for the review.

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