ReScore Reviews™ (38)

ReScore
Overall Rating 3.5263153/5Overall Rating 3.5263153/5Overall Rating 3.5263153/5rating 3.5263153rating 3.5263153
Original
Overall Rating 2.10526/5Overall Rating 2.10526/5rating 2.10526rating 2.10526rating 2.10526
91% Would Recommend
100% Business Response
Latest Review about 14 hours ago
Ronald B. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service Department "
By far the best service anybody could ask for. Alyssa friendly, fast and quality service.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 04:54 PM
3ea9158047740f106073315a52d43894?s=28
Jason D M. at West Broad Hyundai responded on 08/17/2017

Thank you for taking the time to review us.

Cynthia B. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always friendly and do such a wonderful job."
Yes
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 03:13 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 08/16/2017

thank you for the review.

Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient "
Provides good service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 02:15 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 08/16/2017

Thank you for the review

Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best car dealer in Richmond"
Yes!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/15/2017 07:22 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 08/16/2017

Thank you for the wonderful review.

Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great staff "
Great staff and comfortable wait area. They did a great job
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 04:10 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 08/16/2017

Thank you for the review and great feedback

Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"11Aug2017_Hyundai 2015 Elantra"
TTM
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 02:28 PM
3ea9158047740f106073315a52d43894?s=28
Jason D M. at West Broad Hyundai responded on 08/16/2017

Thank you for your review.

Verified Customer on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Competent staff and service"
Note the first section, please.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/15/2017 12:59 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 08/15/2017

Thank you for the review and feedback

Renee H. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great!"
Thorough job, thank you!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/14/2017 05:15 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 08/15/2017

Thank you for the great review.

Deborah A. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Friendly staff
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/12/2017 11:55 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 08/12/2017

Thank you for the review.

Kimberley M. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Always friendly and nice to work with!
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/11/2017 10:00 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 08/12/2017

Thank you for the review.

Isabel B. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer satisfaction"
It is convenient and effective.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 01:34 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 08/12/2017

Thank you for the review.

Russell W. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Perfect!"
Service was friendly, fast, and they helped me with some of my car's tech functions, as well as topped off my engine coolant. I can't remember their names, but they were great!
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 01:30 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 08/12/2017

Thank you for the review.

WILLIAM B. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The work was done well and in the time promised."
This car rides and drives well. The service exceeds our expectation. The vehicle is kept clean during service. This vehicle is a 2017 with low mileage.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/11/2017 01:24 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 08/12/2017

Thank you for the review.

Belinda B. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Vehicle repairs"
Made an appointment for a recall on my vehicle. Took the vehicle to the Dealership and the repairs were done in less than 30 minutes. It is always easy to made appointments for service and the repairs are done in a timely manner!
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 01:14 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 08/12/2017

Thank you for the review.

ROBERT D. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks!"
Quick and complete repair.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 12:52 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 08/12/2017

Thank you for the review.

Kristine F. on 08/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Initial service"
Went as scheduled.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 11:16 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 08/12/2017

Thank you for the review.

Imran S. ReScore Review on 08/12/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Issue resolved to my satisfaction"
I am totally satisfied and greatly appreciate the quick resolution of the issue.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 11:06 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Unsatisfactory"
Unsatisfactory
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 11:06 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 08/12/2017

Thank you for the review. Please contact me about your vehicle at your convenience. I would like to help you resolve your issue. 804-521-6621 -Tim

Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 08/12/2017

I hope the resolution we discussed over the phone to replace your wheel bearing as a goodwill gesture for being such a loyal and great customer of ours is satisfactory. If you have any other concerns, please call me anytime at 804-521-6621. -Tim

Pamela R. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Paul did a great job getting my car ready early
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/10/2017 02:17 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 08/10/2017

Thank you for the review.

Ana D. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly "
Friendly and fast service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/10/2017 11:03 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 08/10/2017

Thank you for the review.

Judith S. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Very pleasant, instant help and out in less than 10 minutes. Judy Shuman
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/09/2017 04:49 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 08/10/2017

Thank you for the review.

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