ReScore Reviews™ (36)

ReScore
Overall Rating 3.4444469/5Overall Rating 3.4444469/5Overall Rating 3.4444469/5rating 3.4444469rating 3.4444469
Original
Overall Rating 2.11111/5Overall Rating 2.11111/5rating 2.11111rating 2.11111rating 2.11111
92% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Ava S. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jason was helpful."
Free checkup on new car was great.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 06/22/2017
Service Type: Maintenance
Review Created: 06/26/2017 06:48 PM
Beverley S. on 06/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Everything as Planned"
The service was completed in a timely manner, Paul, the service guy is always pleasant and knowledgeable.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 06/22/2017
Service Type: Maintenance
Review Created: 06/26/2017 11:10 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 06/26/2017

Thank you

JUANA M. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"pront apoiments"
they have good service, work is done in timely manner
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 06/22/2017
Service Type: Repair
Review Created: 06/26/2017 10:56 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 06/26/2017

Thank you for the review.

Sharon E. on 06/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Quick and well done
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/25/2017 05:04 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 06/26/2017

Thank you for the review.

Maryann B. on 06/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Jason makes it Great"
being female I really did not like watching ESPN the whole two hours I was there
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 06/10/2017
Service Type: Maintenance
Review Created: 06/25/2017 02:45 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 06/26/2017

Thank you for the review. Please ask us to change the channel for you, we would be glad to do so. 

Bruce J. on 06/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good job!!"
Most polite, efficient and knowledgeable service department I have ever known. Thanks for the great service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/19/2017
Service Type: Repair
Review Created: 06/24/2017 05:08 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 06/26/2017

Thank you for the wonderful review.

Verified Customer on 06/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Prompt service, friendly staff, clean center
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/24/2017 04:09 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 06/24/2017

Thank you for the review.

Patricia S. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, nice waiting area and free coffee!"
This is my second visit to West Broad Hyundai. My husband has a Sonata and I have an Elantra. Both times we were very pleased with the people and excellent customer service. Love our cars and would definitely go back to this dealership.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/23/2017 01:49 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 06/24/2017

Thank you for the review.

Beverly M. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai"
Too expensive for maintenance.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/21/2017
Service Type: Repair
Review Created: 06/23/2017 11:42 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 06/24/2017

Thank you for the review.

Verified Customer on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"16 June 2017 Moss Review"
Service was good. Updated me on what I needed to get done.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/22/2017 04:36 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 06/23/2017

Thank you for reviewing us.

Brad L. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality dealership with great people."
I always have my Hyundai serviced at West Broad Hyundai and have only experienced top notch professional care. Also, dealership is always spotless and offer great coffee!
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/22/2017 01:17 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 06/22/2017

Thank you for the review.

Verified Customer on 06/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Knowledgeable people"
Great service
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/21/2017 03:33 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 06/21/2017

Thank you

Fay S. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Inspection"
Only needed a license plate bulb replaced. Inspection passed.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/19/2017 01:49 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 06/19/2017

Thank you for the review

Verified Customer on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They get a rating of 5 because they are excellent !"
I have always had my cars serviced by Hyundai and had been completely satisfied .
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/19/2017 12:20 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 06/19/2017

Thank you for the great review.

Terri T. on 06/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Excellent
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/12/2017
Service Type: Repair
Review Created: 06/17/2017 05:44 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 06/19/2017

Thank you for the review.

Cordelia A. on 06/17/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Some Improvement"
I've been a customer since 2011. Customer care and service has been poor but it seems to be improving under new management. Service fees are on the high side and to keep my coverage I have to go there. I answered No because there is no Maybe/Somewhat.
Vehicle: 2011 Hyundai Veracruz
Category: Service
Service Date: 06/10/2017
Service Type: Maintenance
Review Created: 06/17/2017 10:53 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 06/19/2017

Thank you for reviewing us. 

Sabrina C. on 06/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly inviting staff"
Needed to have my car serviced...was in and out and the staff was friendly.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/14/2017
Service Type: Repair
Review Created: 06/16/2017 10:33 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 06/16/2017

Thank you for the wonderful review.

GEORGE L. on 06/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Dept outstanding"
Had an appointment for the filling day at 11am to have the oil changed. Dropped off car round 11am on day prior to appointment. Service called around 4:30ish to say vehicle was completed and ready for pickup.. Rhat's what I call good customer service.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 06/13/2017
Service Type: Maintenance
Review Created: 06/16/2017 04:55 AM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 06/16/2017

Thank you

Brigitte V. on 06/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people working there are working TOGETHER I did not feel any competition amongst them"
Yes
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/12/2017
Service Type: Maintenance
Review Created: 06/14/2017 01:39 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 06/15/2017

Thank you for the review.

Verified Customer on 06/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good "
Timely
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 06/09/2017
Service Type: Maintenance
Review Created: 06/13/2017 05:19 PM
Tim T S., West Broad Hyundai Parts & Service Manager at West Broad Hyundai responded on 06/15/2017

Thank you for the review.

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