Willy Herold Automotive


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

423 Reviews

100% Would Recommend
83% Business Response
Latest Review about 6 hours ago
VICTORIA M. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Integrity,honesty and care"
In this crazy world it's often hard to find businesses that will go the extra mile,truly care and treat you like family.
We have teen and young adults driving in iur family,what a blessing to know they will not be taken advantage of or charged beyond what is needed! Thank you Will Herold for your commitment to running that kind of business in our community!
Vehicle: Toyota Sienna
Service Date: 06/26/2017
Review Created: 06/27/2017 03:36 AM
Bob H. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Because Willy Herold and staff are both great and caring."
I had a good experience while I waited to have my oil changed. the staff is always friendly and willing to just talk even though they have work to do.
Vehicle: Mazda 3
Service Date: 06/22/2017
Review Created: 06/26/2017 08:48 AM
Linda B. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Linda said this business was helpful and they treated her nicely. They provided good service.
Vehicle: Toyota Corolla
Category: Service
Service Date: 06/19/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
SUSAN P. on 06/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always friendly and professional"
Always friendly, professional and awesome customer service.
Vehicle: Nissan Xterra
Service Date: 06/07/2017
Review Created: 06/08/2017 04:58 PM
Sandra C. at Willy Herold Automotive responded on 06/09/2017

Thank you Susan see you soon for your next service.

Sandra Craig
Service Advisor
Craig N. on 06/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Craig said this business was professional. They gave him tips on the maintenance of his vehicle until his next visit.
Vehicle: Jaguar XJ8
Category: Service
Service Date: 06/07/2017
Review Created: 06/08/2017
This review was collected via phone interview by Customer Research Inc.
Jerry B. on 06/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jerry said this business did a good job.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 06/05/2017
Review Created: 06/07/2017
This review was collected via phone interview by Customer Research Inc.
Sandra C. at Willy Herold Automotive responded on 06/09/2017

Thank you Jerry we will see you soon for your next service.

Sandra Craig
Service Advisor
Alyson B. on 06/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Alyson said her vehicle is working well and this business provided nice, quick service.
Vehicle: Honda Civic
Category: Service
Service Date: 06/05/2017
Review Created: 06/07/2017
This review was collected via phone interview by Customer Research Inc.
Sandra C. at Willy Herold Automotive responded on 06/09/2017

Thank you Alyson see you soon for your next service.

Sandra Craig
Service Advisor
Hal M. on 06/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Hal said this business is honest and straightforward. Sandra does a good job for him. Their integrity cannot be beat.
Vehicle: Toyota Highlander
Category: Service
Service Date: 05/17/2017
Review Created: 06/07/2017
This review was collected via phone interview by Customer Research Inc.
Sandra C. at Willy Herold Automotive responded on 06/09/2017

Thank you Hal see you soon for your next service!!!

Sandra Craig
Service Advisor
Willy G. on 06/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with Jennifer. She said this business was good.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 06/01/2017
Review Created: 06/05/2017
This review was collected via phone interview by Customer Research Inc.
Sandra C. at Willy Herold Automotive responded on 06/09/2017

See you  soon Wily for your next service

Sandra Craig
Service Advisor
Garvin G. on 06/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Garvin said the price was the most inexpensive in the Columbus area.
Vehicle: Chevrolet S10 Pickup
Category: Service
Service Date: 06/01/2017
Review Created: 06/05/2017
This review was collected via phone interview by Customer Research Inc.
Sandra C. at Willy Herold Automotive responded on 06/09/2017

Thank you Gavin see you at your next service. 

Sandra Craig
Service Advisor
JERREL M. on 06/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change "
Friendly staff. Awesome customer service.
Vehicle: Honda Accord
Service Date: 06/02/2017
Review Created: 06/04/2017 10:03 AM
Sandra C. at Willy Herold Automotive responded on 06/05/2017

Thank you for allowing Willy Herold to service your vehicle look forward to seeing you at your next service.

Sandra Craig
Service Advisor
Rebecca M. on 06/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rebecca said this business did good work and the price was good.
Vehicle: Chrysler 200
Category: Service
Service Date: 05/30/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Sandra C. at Willy Herold Automotive responded on 06/05/2017

Thank you Rebecca see you soon for your next service.

Sandra Craig
Service Advisor
Jim L. on 06/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Beatrice. She said she receives very good results from this business.
Vehicle: Subaru Forester
Category: Service
Service Date: 05/25/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Sandra C. at Willy Herold Automotive responded on 06/05/2017

You guys are awesome customers Jim see you soon.

Sandra Craig
Service Advisor
HEATH F. on 05/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rotation "
Great service dropped off car at 9am had it ready at 1pm called to advise me on some things with my tires also
Vehicle: Mitsubishi Galant
Service Date: 05/26/2017
Review Created: 05/31/2017 12:51 PM
Sandra C. at Willy Herold Automotive responded on 06/05/2017

Thank you for allowing Willy Herold to service your vehicle.

Sandra Craig
Service Advisor
SHANA J. on 05/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome Customer Service"
I appreciate the care and the support that is given by the Willy Herold team. My car needed a transmission and I got an oil change, tuneup, the transmisson and the best customer service ever. I will continue to get my cars from WH and will definitely try to get it serviced there. I appreciate Mr. Willy, Mrs. Janet and Janet.
Vehicle: Jeep Patriot
Service Date: 05/30/2017
Review Created: 05/31/2017 12:42 PM
Sandra C. at Willy Herold Automotive responded on 06/05/2017

Thank you Shana Great Customer Service is what we try to accomplish at every sale and service that we do at Willy Herold Thank you for your Business.

Sandra Craig
Service Advisor
BARTON M. on 05/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Changes"
I took my vehicle in on my lunch break for an oil change. No issues and very little wait time. My vehicle was ready and I was back to work within the hour. Excellent service department.
Vehicle: Nissan Altima
Service Date: 05/25/2017
Review Created: 05/29/2017 05:11 AM
KANDISE J. on 05/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice patient with courtesy "
Dependable staff is nice
Vehicle: Nissan Sentra
Service Date: 05/26/2017
Review Created: 05/27/2017 05:13 AM
Sandy L. on 05/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Lots Sandrs Steve and Brian"
Been coming for years. Hoping Steve gets better and back to Subaru genius that he is.
Vehicle: Subaru Forester
Service Date: 05/24/2017
Review Created: 05/26/2017 01:56 PM
DAVID E. on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Really good personal service."
This is the third car that I bought from Willy Herold. However, I do not come in the service department that often. The ladies knew me by my name. I had questions. They had answers.
Vehicle: BMW 128i
Service Date: 05/22/2017
Review Created: 05/23/2017 10:09 AM
Gisela P. on 05/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always receive prompt and excellent service"
Same as above
Vehicle: Ford Fusion
Service Date: 05/15/2017
Review Created: 05/16/2017 04:44 AM
Sandra C. at Willy Herold Automotive responded on 06/05/2017

Thank you Gisela we will see soon for your next service.

Sandra Craig
Service Advisor
Displaying Review 1 - 20 of 423 in total