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WDR Auto Services

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(19 Reviews)
72
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
3.0
ReScore Average
72
Net Promoter Score ®

Business Details

About

Family owned full service Truck and Car center. Our number one goal is to show that we do care about our customers and consider them to be a part of our families. We will always stand behind our work and take responsibility. We provide all diagnostics, emissions repair, engine repairs, steering, diesel, gas, suspension, electrical and AC. Family owned full service Truck and Car center. Our number one goal is to show that we do care about our customers and consider them to be a part of our families. We will always stand behind our work and take responsibility. We provide all diagnostics, emissions repair, engine repairs, steering, diesel, gas, suspension, electrical and AC.

Categories
Diesel Services, Auto Repair, Repair Shop
Contact
(281) 324-1843

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Central Time (US & Canada)
5750 N Main St Baytown, TX 77521
WDR Auto Services' Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(19 Reviews)

ED
gravatar
Elizabeth D.
Baytown, TX
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/13/2024
0
My issue was resolved
This issue was resolved appropriately

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/13/2024
0
Fair warning
DO NOT DO BUSINESS WITH THIS COMPANY. Before the owner gets on to dispute this review as fraud, like so many other negative reviews, I will set a disclaimer. This is not fraud and I will be posting as more than one review because people should know and they deserve to have negative stars on google. First and foremost, they clearly pride themselves on being the most expensive company around, you do you if you want to pay $11,000 (literally what we were initially quoted, after we received the diagnostics we got a second opinion for $3,000…). But here’s the real kicker. They literally will not give us our vehicle back unless we pay them… or get a tow truck. We have declined the services because… obviously, why would we pay that much when we could take it elsewhere? Here’s the deal. General manager says “it’s a liability on him to release the truck in said condition” …how? We have acknowledged and paid you for diagnostic, which means we are accepting truck as is, which means liability transfers to us upon receipt of payment. Still won’t give us our property. Ok we ask if we can sign a waiver? Nope. We ask please cite the law that says where he can lawfully keep our vehicle from us, he says there is no law he just won’t release it to us because it’s a liability on him… it’s not. We said verbatim “you’re going to unlawfully keep my property” he said “I guess so.” So now our choice, after talking to the police and an attorney, our only choice is to take him to civil court, which isn’t worth it. I’m not so dense that I will cut off my nose just to spite my face. So our hands are literally tied and we have to pay to obtain our property back from this place. Their Facebook states they’re a business run on honestly, integrity, and loyalty… this doesn’t seem to be the case. I’m telling you, don’t do it. Take it elsewhere even if just for the price alone. They’re robbing their community and are proud of it. Shameful.
The Team A. from WDR Auto Services responded on 02/13/2024 01:45 PM

Dear Elizabeth,We are sorry to hear about your dissatisfaction with our services. We strive to provide fair and competitive pricing to all our customers, and we apologize if you felt that our initial quote was high. We understand that you opted for a second opinion and found a more affordable option.Regarding the return of your vehicle, we apologize for any miscommunication or inconvenience caused. Our priority is to ensure the safety and proper functioning of vehicles before they are released. We would be happy to discuss any concerns you have and work towards a resolution.Please reach out to us directly with your contact information so that we can address this situation promptly. We value your feedback and appreciate the opportunity to improve our services.Best regards,WDR Auto Services Team

Service Coupons and Posts


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👍🏼👍🏼#Baytown Truck fixed fast! Knowledgeable mechanics. 🔧🔩#Baytown
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Thanks for the great review, Bret! We're so glad you found us while traveling and that our team treated you like family. #WilsonDieselRepair in #Baytown is here to help with all your diesel needs! 🤗🚚🔧 #dieselrepair #dieseltechs #dieselpower
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