Young Automotive Inc


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

691 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review about 19 hours ago
TONY B. on 08/19/2017
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"follow through"
always pleased
Vehicle: Mercedes-Benz ML350
Service Date: 08/17/2017
Review Created: 08/19/2017 06:21 AM
DAN W. on 08/17/2017
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"Awesome Service"
The team did a great job. I needed to replace 4 worn tires. Young Automotive showed and explained my options, gave me a competitive bid, and worked with my schedule for installation.
Vehicle: Buick LaCrosse
Service Date: 08/14/2017
Review Created: 08/17/2017 06:22 AM
TOM M. on 08/11/2017
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"Good and efficient service"
This was an annual visit for an oil change and tire rotation on a car that doesn't get a lot of use. Young Auto assures us that everything is as it should be. The review of all systems is appreciated.
Vehicle: Toyota Camry
Service Date: 08/10/2017
Review Created: 08/11/2017 06:57 AM
RONALD P. on 08/08/2017
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"car maintainence "
Very clean facility. Polite, friendly and explanatory staff. Very accommodating.
Vehicle: Chrysler Town & Country
Service Date: 06/16/2017
Review Created: 08/08/2017 05:10 PM
Fred Y., President at Young Automotive Inc responded on 08/10/2017

Thank you Ron for taking time to share your experience here.

Fred Young
President
920.743.9228
TIM H. on 08/07/2017
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"MATT'S MAGIC MIX IN A GAS TANK DUMPED, FEW DAYS LATER GAUGE WORKS WITHOUT REPLACING THE PUMP"
THANKS MATT TIM
Vehicle: Oldsmobile Alero
Service Date: 08/01/2017
Review Created: 08/07/2017 11:09 AM
Fred Y., President at Young Automotive Inc responded on 08/10/2017

LOVE IT!!! Thanks for sharing Tim!!

Fred Young
President
920.743.9228
GERRY W. on 08/05/2017
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"Friendly"
Respect the customer.
Vehicle: Chrysler Sebring
Service Date: 08/03/2017
Review Created: 08/05/2017 01:48 PM
Fred Y., President at Young Automotive Inc responded on 08/10/2017

Thanks Gerry for sharing!

Fred Young
President
920.743.9228
DENNIS and BONNIE C. on 08/05/2017
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"car repair"
Jeff at Young"s auto went the extra mile in helping my wife with a recent problem ,, he confidently put her at ease and accommodated her most professionally . he then studied and researched the options that would correct the problem and effectively explained
the options and proceeded w/ the most efficient correction .. we are indeed fortunate to have Jeff and the Young team in our community
Vehicle: Mercedes-Benz 450SEL
Service Date: 08/04/2017
Review Created: 08/05/2017 05:37 AM
Fred Y., President at Young Automotive Inc responded on 08/05/2017

Dennis, thanks for the detailed review! I will share this with Jeff right away!! And we are fortunate to have Jeff here too!!

Fred Young
President
920.743.9228
MICHAEL and DONNA A. on 08/04/2017
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"Car repair"
Competent, knowledgeable staff. Automotive issues are explained to you. Clean shop. Customers respected.
Vehicle: Hyundai Santa Fe
Service Date: 08/03/2017
Review Created: 08/04/2017 07:06 AM
Fred Y., President at Young Automotive Inc responded on 08/05/2017

Perfect. That's what we strive for! Thanks, Michael!

Fred Young
President
920.743.9228
MIKE T. on 08/03/2017
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"Flawless Service"
The part was special ordered and exactly what I wanted. Expert installation by Todd.
Vehicle: Pontiac GTO
Service Date: 08/02/2017
Review Created: 08/03/2017 07:13 AM
Fred Y., President at Young Automotive Inc responded on 08/05/2017

Just what the Dr. ordered. Right! Thanks Mike!!!

Fred Young
President
920.743.9228
JAMES M. on 08/02/2017
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"Quality Service"
Very pleased with our first experience w/Young Automotive. We were traveling on vacation when our car broke down. They were able to accommodate us quickly, and provider a loaner van that accommodated a family of five! Great service, great people!
Vehicle: Honda Odyssey
Service Date: 08/02/2017
Review Created: 08/02/2017 09:26 PM
Fred Y., President at Young Automotive Inc responded on 08/05/2017

James happy we were able to keep you moving!

Fred Young
President
920.743.9228
MITCH and SANDIE C. on 07/29/2017
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"Truck over due"
Brought in my truck after using for four months at Farm Technology Days. It was over due for an oil change. They got that done in less than an hour.
Vehicle: Chevrolet Silverado 1500
Service Date: 07/24/2017
Review Created: 07/29/2017 03:05 PM
Fred Y., President at Young Automotive Inc responded on 08/05/2017

Thanks for the feedback Mitch.

Fred Young
President
920.743.9228
DANIEL H. on 07/29/2017
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"Smart friendly folks. "
Too many emails to confirm or cancel my service reservation. I got them for each day that my car was there.
Vehicle: Toyota Highlander
Service Date: 07/28/2017
Review Created: 07/29/2017 05:27 AM
Fred Y., President at Young Automotive Inc responded on 07/29/2017

Dan, thanks for sharing. Sorry about the emails. I'll look into a way to improve the system. 

Fred Young
President
920.743.9228
JOHN O. on 07/27/2017
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"Complete involvement from the tech to the owner, Fred. I am a very satisfied customer."
I feel very comfortable referring Young Auto to my friends.
Vehicle: Nissan Xterra
Service Date: 07/25/2017
Review Created: 07/27/2017 01:00 PM
Fred Y., President at Young Automotive Inc responded on 07/27/2017

John, thank you for your business and thank you for your referrals. 

Fred Young
President
920.743.9228
HERMAN U. on 07/25/2017
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"Highly recommend A+A+A+A+"
Highly knowledgeable staff. They diagnosed the problem. and fixed in a very reasonable time.
Vehicle: Ford Excursion
Service Date: 07/14/2017
Review Created: 07/25/2017 03:08 PM
Fred Y., President at Young Automotive Inc responded on 07/26/2017

Herman, thanks for the awesome review!! We appreciate your words and trusting us to service your vehicles!

Fred Young
President
920.743.9228
JANE and DAVE D. on 07/25/2017
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"Excellent prompt service"
Friendly efficient service
Vehicle: Ford Escape
Service Date: 07/24/2017
Review Created: 07/25/2017 03:13 AM
Fred Y., President at Young Automotive Inc responded on 07/26/2017

Thanks for sharing Jane & Dave!

Fred Young
President
920.743.9228
ROBERT R. ReScore Review on 07/27/2017
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Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
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"Robert R"
My error. I apologized to the Service Manager and returned to have the original problem corrected. All past visits had been satisfactory.
Vehicle: GMC Yukon XL
Service Date: 07/21/2017
Review Created: 07/22/2017 05:35 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"More interested in keeping suppliers haapy than customer. No effort to find most economical solution. Will not return."
Had two problems and it became quickly obvious that the service manager was not interested in "going the extra mile" to help a year round, part-time resident. I did not demonstrate any dissatisfaction as I realized it would be futile.
Vehicle: GMC Yukon XL
Service Date: 07/21/2017
Review Created: 07/22/2017 05:35 AM
Fred Y., President at Young Automotive Inc responded on 07/22/2017

I am sorry we failed to meet your expectations.

We built this business on integrity. Replacing a battery under warranty that had been over-charged due to a faulty battery charger we did not supply is not ethical. Had the battery charger been one we had sold, we would have asked for help from our vendor.

The decision to not push the failed battery through was made by both myself and my service manager. 

I understand if you decide not to return. We aren't for everyone. Thank you for your past business.

Fred Young
President
920.743.9228
Fred Y., President at Young Automotive Inc responded on 07/27/2017

Robert, thank you for allowing us another chance to service you! We really appreciate it!!

Fred Young
President
920.743.9228
CLAUDIA and TONY S. on 07/21/2017
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"Spectacular customer service"
The Young Automotive team is professional, kind and efficient. We know when we bring our vehicles to Young Auto, our car will get the very best service and all of our concerns and questions will be answered!
Vehicle: Chevrolet Silverado
Service Date: 07/20/2017
Review Created: 07/21/2017 05:08 AM
Fred Y., President at Young Automotive Inc responded on 07/21/2017

Thank you so much for the business & taking time to review your experience.

Fred Young
President
920.743.9228
BOB R. on 07/13/2017
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"Friendly, attentive, prompt, thorough."
Th is a very well-run auto repair shop.
Vehicle: Toyota RAV4
Service Date: 07/12/2017
Review Created: 07/13/2017 06:42 AM
Fred Y., President at Young Automotive Inc responded on 07/13/2017

Thank you for sharing Bob!!

Fred Young
President
920.743.9228
AMY W. on 07/11/2017
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"Great service, great guys"
It's always easy doing business with Young Automotive
Vehicle: Kia Sorento
Service Date: 07/10/2017
Review Created: 07/11/2017 03:40 PM
Fred Y., President at Young Automotive Inc responded on 07/13/2017

Thank you Amy for sharing!!

Fred Young
President
920.743.9228
DICK S. on 07/08/2017
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"Saved Time & Money"
The service was great. Timely and saved some money.
Vehicle: Jeep Grand Cherokee
Service Date: 06/30/2017
Review Created: 07/08/2017 01:23 PM
Fred Y., President at Young Automotive Inc responded on 07/13/2017

We like saving our customers time & money.

Fred Young
President
920.743.9228
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